Hotel Borrman di Zhangzhou

I have stayed at quite a few Wanda hotels in the past and always had a pleasant experience but the past two days were anything but pleasant. I had a two night stay in Zhangzhou Wanda Realm from the 22nd of January to the 24th of January. I have listed my grievances below. 1. Air-conditioning does not work. My room was a constant temperature of 25 degrees Celsius and even after turning on the air conditioning did the temperature not go down. I had to ask the hotel to open a window to decrease the temperature and thus let polluted air into the room. 2. I booked an executive room knowing that I would receive some benefits. Not only was the executive lounge closed but as stated in the notice, they requested we use the hotel lobby bar which was also closed. I paid 850RMB per night for this room. If I am not going to have the benefits of an executive room at least refund me. 3. Swimming pool times have drastically decreased to limited times. I know that this is Chinese New year but isn't this the time when the hotel would receive most of its guests and thus have all the amenities ready and working to make a guest stay very pleasant. 4. Breakfast buffet was below standard of a 4 star hotel. Not only was the selection of foods extremely basic but the food was severely under stock. One would think that a four star hotel would be able to plan for a busy time like Chinese New year but no, there was limited food on basic items like eggs and bacon. Staff were not prepared for such large amounts of people. 5. It seems like this hotel is closing down as many water features and other amenities are either out of order or not working properly. It is an embarrassment to call this hotel a luxury hotel. It has the facade of a luxury hotel but cannot deliver on basic amenities. Please see my photos for evidence of my unpleasant stay. The staff were very friendly and tried to help where they can but it would be better to close down this hotel than call it a luxury 4 star hotel.

Overall I had a very good stay here. Cynthia is very friendly and willing to help. The hotel was cozy and breakfast offered a huge choice that has both western and local dishes. The room was very clean and spacious ,especially the hotel location is convenient and closed to the city center of Zhangzhou. I will definitely stay in Crowne Plaza again next time when I travel to Zhangzhou

The hotel was great, we had a very nice stay there. The location and facilities were perfect. The frontline staff (Eddie) was really helpful, he gave us an upgrade to a family room with bigger beds, so we could have a more comfortable stay in this city. The other staff were also very nice. Tim 高佳圳 helped us to book cars when we checked out and move to Xiamen, also helped us to take care of our belongings. And Ms Zhou 周珍珍 was very nice, she helped us with our hotel reservation in Xiamen. Overall, a really pleasant stay and memories in Zhangzhou, thanks to this hotel!

Perfect location to combine business trip and sightseeing. Free perfect welcome tea in the room, dried lychee for a snack was a nice little surprise... And huge selection of food for a breakfast! Very kind personnel who helped with connection to wifi to me via its own phone number (i don't have local Chinese number as well as Wechat account). Thank you my friend, it was really helpful for my business trip! Strictly recommend to foreigners who dont speak Chinese but speak English even a little.

酒店在港尾鎮上，一到港尾就能看見，算是地標了吧，進入酒店也很驚喜，對鎮上的酒店本來期待值不會很高，但這酒店確實挺高大上的，停車很方便，到處都很乾凈，一樓的保潔阿姨很勤快也很有禮貌，前台妹妹也很耐心，辦理入住的時候介紹了網絡，早餐等等，還去了普照禪寺，今天行程比較晚，酒店給予延退，真的好滿足啊，必須給好評了。

Convenient location! The staff at the service counters were patient and eager to help. The room is clean and well-maintained. The facilities are enough for use. The only problem is that the noise from the nearby room can be heard easily. Bought interesting souvenir from the trip too!

市中心好地方，樓下各類吃。住的舒心開心。