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Adnan
Suite Mesra Keluarga - 3-Bilik Tidur, 2-Ruang Tamu
Menginap pada Dis 2024
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 28 Jan 2025
Very good hotel. Highly recommended! We love to live here as a family :)
Terjemah
Jawapan daripada Pihak Penginapan: Dear honored guest: Hello! Thank you for choosing to stay in our hotel and giving us your affirmation. Simple words are enough to give us affirmation and recognition, which is also the driving force for us to work tirelessly. We will continue to improve and create a better living environment to meet the needs of our guests. Every staff member in the hotel hopes to provide every guest with a comfortable and warm unforgettable journey, and also looks forward to every friend being able to feel like "coming home." Nanyou is the most warm haven. Once again, thank you for your love for us. We will continue to work hard to bring you a different surprise for your next stay. Looking forward to seeing you again.
Pengguna Tanpa Nama
Suite Mesra Keluarga - 3-Bilik Tidur, 2-Ruang Tamu
Menginap pada Nov 2024
Melancong bersama rakan
7 ulasan
3.5/5
Disiarkan pada 23 Jan 2025
Very far away from many places, had some problems with rooms, but service helped to solve it
Terjemah
Jawapan daripada Pihak Penginapan: Distinguished Guest: Hello! Thank you very much for choosing South Oil Hotel! We apologize for not being satisfied with your stay. I would like to have the opportunity to have more communication and communication with you and to give us more valuable suggestions. We will carefully handle every aspect of service and will live up to the high expectations you have placed in the hotel! I hope NANYOU can become your home in Zhuhai! We are looking forward to your return! Thank you!^_^
Lee Karl
Bilik Standard Bergaya(2 katil single)
Menginap pada Apr 2024
Solo
22 ulasan
4.0/5
Sangat Baik
Disiarkan pada 15 Mei 2024
The hotel is in a convenient location. Not far from the ferry terminal. The room was tidy and modern. However, the lobby and hallways are in need of updating. The breakfast was modest. The service was ok but there was no one who could speak English on reception.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest: Thank you for choosing and staying in Nanyou Hotel. We regret that we could not meet your requirements. We sincerely apologize. After communicating with the personnel department, we have incorporated English training into the staff training plan and focused on improving service level. The hotel is located in Jida Shuiwan Road, Xiangzhou District, Zhuhai City, forming a comprehensive business travel circle with financial center, Zhuhai Department store, Zhuhai Fisherman's Girl, Riyue Bay, etc., near the mountain sea, south of Lovers Road, across the water from Hong Kong-Zhuhai-Macao Bridge, and only 10 minutes from Zhuhai Station and Gongbei Port. Thank you again for your stay at Nanyou Hotel. All hotel staff wish you a happy life!
Cheryl JP
Suite Nyaman - 2-Bilik, Pemandangan Halaman (2 ruang tamu)
Menginap pada Apr 2024
Keluarga
10 ulasan
4.5/5
Hebat
Disiarkan pada 22 Jul 2024
The apartment we booked was well suited to our needs. It was clean and comfortable. The location was great.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you very much for your support of our hotel. We firmly believe that good reputation is definitely spread from the most sincere satisfaction of our guests. We are honored to provide you with the best service and are very pleased to welcome you back to our hotel for business trips or travel again. We sincerely look forward to your return visit!
Chung ho
Suite Nyaman - 2-Bilik, Pemandangan Halaman (2 ruang tamu)
Menginap pada Feb 2024
Keluarga
56 ulasan
3.5/5
Disiarkan pada 15 Mei 2024
The hotel was originally an apartment for staff living, therefore the structure is not like hotel. If you come with no car, this hotel is not a good option since they are not in the location that very good for backpacker. Moreover, their lobby is not closed from the apartment building, you have to walk down the street, which is no good if weather is hot or in a rainy day.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest: Thank you for choosing and staying in Nanyou Hotel. We regret that we could not meet your requirements. We sincerely apologize and have timely reported our comments to the hotel management. The hotel was opened in 1987 and developed in parallel with Zhuhai Special Economic Zone. The hotel consists of five buildings and covers an area of about 100,000 square meters. Considering the distance between the lobby and the guest rooms, the hotel plans to add shuttle buses to the park to improve the guest experience. We sincerely hope that you can give us the opportunity to improve and promote, let us strive for your higher support! All hotel staff wish you a happy life!
Rachael
Shangya Two-Bedroom Suite With Two Living Rooms
Menginap pada Ogo 2024
Keluarga
1 ulasan
4.0/5
Sangat Baik
Disiarkan pada 16 Sep 2024
reccommended
Terjemah
Jawapan daripada Pihak Penginapan: Thank you very much for your support of our hotel. We firmly believe that good reputation is definitely spread from the most sincere satisfaction of our guests. We are honored to provide you with the best service and are very pleased to welcome you back to our hotel for business trips or travel again. We sincerely look forward to your return visit!
Pengguna Tetamu
Suite Cozy - 2 Bilik, Pemandangan Halaman (3 katil) (1 ruang tamu)
Menginap pada Jul 2023
Melancong bersama rakan
16 ulasan
5.0/5
Luar Biasa
Disiarkan pada 1 Nov 2023
good.good
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的貴賓:您好!感謝您5分的好評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而温馨的回憶,希望南油大酒店會是您回憶裏最温馨最獨特的那個!常回來看看哦,祝:安好
Jawapan daripada Pihak Penginapan: 尊敬的賓客:您好!首先,衷心感謝您選擇入住南油大酒店,並對您在入住期間遇到的諸多不便表示最誠摯的歉意。您的反饋對我們至關重要,我們已認真記錄並會立即採取行動改進服務。針對您提出的問題,我們逐一回復如下:1. 房間未打掃問題: 對於您入住時房間未打掃的情況,我們深感抱歉。由於我們內部溝通和協調不足導致的嚴重失誤。我們已對相關責任人進行嚴肅處理,並加強前台與客房部的聯動溝通流程,確保未來每位賓客都能順利入住乾淨、整潔的房間,同時我們已對全體員工進行服務意識培訓,強調以賓客為中心的服務理念,確保每位員工都能以熱情、積極的態度為賓客提供高效的服務。2、 擺渡車問題: 對於擺渡車數量不足的問題,我們加強同車隊溝通增加車輛和班次,確保賓客能夠方便、快捷地來回於樓宇與酒店大門之間。.3、房間設施老舊及衞生問題:對於房間內發黃發黴的牆壁、蜘蛛網、積灰、老式傢俱等問題。酒店確實正在進行設施升級計劃,但顯然我們在維護和清潔方面仍有不足。我們已安排工程和客房部對所有房間進行全面檢查和整改,確保房間設施完好、衞生達標,為賓客提供舒適的居住環境。5. 早餐問題:對於早餐種類少、供應不足、食物温度不達標等問題,我們已向餐飲部門反饋,並將重新評估早餐菜單和供應流程,確保提供豐富、熱乎的早餐,滿足賓客的需求。再次感謝您的寶貴意見,您的反饋是我們改進服務的重要動力。我們真誠希望有機會再次為您服務,併為您提供更好的入住體驗。如有任何進一步的意見或建議,歡迎隨時與我們聯繫。祝您生活愉快,旅途順利!
Jawapan daripada Pihak Penginapan: 尊敬的賓客:您好!首先,感謝您選擇入住珠海南海油大酒店,並對您的反饋表示誠摯的歉意。我們非常重視您的入住體驗,並對您在入住期間遇到的不便深感抱歉。關於您提到的幾點問題,我們已認真記錄並會立即進行改進:1. 入住指引問題:對於前台未能提供清晰的指引和協助,我們深感抱歉。接下來將加強員工培訓,確保每位賓客都能得到周到、熱情的服務,尤其是在夜間抵達時,提供更貼心的引導和幫助。2. 房間設施問題:關於房間裝修風格和設施的問題,我們已收到您的反饋後,酒店正在進行逐步的設施升級計劃,您的意見將幫助我們更好地優化房間設計和功能,確保為賓客提供更舒適的居住環境。3. 房門安全問題:大門無法反鎖的問題我們非常重視,已安排工程部門立即檢查並修復,確保所有房間的門鎖系統安全可靠,保障賓客的私隱和安全。4. 服務打擾問題:對於服務員在退房前多次打擾的情況,我們深表歉意。我們將加強對服務流程的管理,確保在賓客退房前不會出現不必要的打擾,尊重賓客的休息時間。再次感謝您的寶貴意見,您的反饋是我們改進服務的重要動力。我們真誠希望有機會再次為您服務,併為您提供更好的入住體驗。如有任何進一步的意見或建議,歡迎隨時與我們聯繫。祝您生活愉快,旅途順利!此致!敬禮!酒店管理團隊
Pengguna Tanpa Nama
Suite Mesra Keluarga - 3-Bilik Tidur, 2-Ruang Tamu
Jawapan daripada Pihak Penginapan: 尊敬的賓客:非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您的入住體驗。我們非常高興得知您對酒店的地標性建築、便捷的交通以及花園式環境感到滿意,尤其是陽台的美景給您留下了深刻印象。您的認可是對我們最大的鼓勵!同時,我們也非常抱歉您在入住期間遇到了洗澡水温不穩定以及退房當天早晨被打擾的情況。關於洗澡水的問題,我們已經安排工程團隊進行全面檢查,確保類似問題不再發生。對於退房當天的服務安排,我們會加強前台與客房部的溝通,優化退房流程,避免給客人帶來不必要的打擾。您的反饋對我們至關重要,我們將持續改進服務細節,力求為每一位客人提供更加舒適和貼心的入住體驗。期待您的再次光臨,我們將以更優質的服務迎接您!祝您生活愉快,旅途順利!南油大酒店管理團體隊!
Tianxingzheluke
Suite Mesra Keluarga - 3-Bilik Tidur, 2-Ruang Tamu
Jawapan daripada Pihak Penginapan: 尊敬的貴賓:您好!感謝您選擇入住我們酒店並給予我們的肯定,簡單的話語足以給我們肯定和認可,也正是我們不懈前進的動力,我們會不斷的改善並創造更好的居住環境來滿足賓客的需求。酒店每一位員工都希望能夠為每一位蒞臨的賓客提供舒適、温馨的難忘之旅,同時也盼着每一位朋友能夠像”回家“一樣。南油就是最温馨的港灣,再次感謝您對我們的喜愛,我們一定會繼續努力,爭取為您的下次入住,帶來不一樣的驚喜。期待與您再次相聚。祝:工作順利,生活愉快!