Pengguna Tetamu
25 September 2023
Booked with Casa Sun and Moon for 2 weeks for 2024 but needed to cancel due to an extreme medical issue. As per their cancellation policy, on August 22 we canceled our reservation and requested a refund of the deposits paid. Still have not received my refund. I have jumped through all their hoops and provided them with all the documents and information they requested…. written letter of cancellation, credit card details, bank information, drivers license, etc. There is nothing else they would require to issue my refund. Excuse after excuse from the hotel. It appears that they have no intention of issuing my refund. I would be very cautious about booking with Casa Sun and Moon.
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