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Park Hyatt Zurich
4.6/550 Ulasan

Park Hyatt Zurich

Zurich|0.79km dari Limmatquai
It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

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Lihat Ulasan Tetamu untuk Hotel di Zurich

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Boutique Hotel Helmhaus Zurich
4.4/559 Ulasan
A lovely location near restaurants and shops. The staff at this hotel were lovely and very helpful from the reception to housekeeping to the lady at breakfast. The rooms were well appointed and very clean. They had opening windows, air conditioning and a mini bar. They organised transport to the airport. I would definitely stay at this hotel again.
Altstadt Hotel
4.2/596 Ulasan
酒店比較房間比較小, 對於parking,酒店有合作的parking space,36歐一天,可以在酒店前台付款。比較安全方便。 另外地理位置比較好,出門走2分鐘就到河邊,7分鐘就能走到霍夫山。
Best Western Plus Hotel Zuercherhof
4.4/5114 Ulasan
The location was good, however, the bed cover was not really comfortable and does not seem clean. Also, when I open the door of room, the bathroom comes first. Which means you have to pass by bathroom to go to your room.
Marktgasse Hotel
4.3/585 Ulasan
酒店樓下就是一家米其林餐廳,主廚還是女生!很棒的體驗!
Hotel Adler Zürich
4.6/5128 Ulasan
Had a fantastic, albeit brief stay at the end of June 2023. Adler is centrally located in the historic heart of the city, but the double glazed windows block out any outside noise. I’m a super light sleeper, and we stayed on a Friday night, but didn’t hear a peep. That said: The room itself was tiny, but the view overlooking the square was charming. Very much a “what more do you need?” kind of vibe. The bed was very firm, and the pillows were very soft. For me, this is the opposite of my preference, but that’s personal, and I won’t fault the hotel. Elevator went out of order the morning of our departure, but they offered to carry our luggage down the stairs. This was definitely appreciated, as we were on the fourth floor. Also, I left my wedding ring on the nightstand, and upon realizing this, I called them: They offered to check, and called me back promptly to let me know they found it. No need to follow up, chase them down, bug them, etc. This was a great way to close the out transaction, and it left a very positive impression. I’d definitely stay again, thanks to the attitude of the staff.
Mandarin Oriental Savoy, Zurich
4.5/534 Ulasan
I was a little anxious staying in a hotel that had just re-opened after such a long period of renovations, however the stay could not have been more pleasant. Rooms were crisp and new, the mattresses and pillows were comfortable and the staff went above and beyond in making our stay truly memorable. Sami and Fabio at the concierge desk were outstanding and helped us with all transport and dining arrangements. Breakfast and in-room dining were served promptly and were delicious. We look forward to our next stay.

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