Rumah penginapan di Somerset, United Kingdom

This pub was such a pleasant surprise. We were greeted at the bar with a friendly welcome and shown to our room which was large, warm and had a really comfortable bed and pillows. We had an excellent nights sleep. We dined in the restaurant and had an excellent meal. The staff were really attentive and the food well cooked and tasty especially the pepper sauce which came in a proper jug, not the thimbleful that you usually get and the chips were delicious. It was a shame we were just passing through or we would be definite regulars at this establishment. We will definitely try to come back.

My friend and I booked the function room for a very special occasion...........Our 55 Years of Friendship and joint Birthday celebration. We booked 6 hotel rooms, the function room and Top buffet for 55 guests and the bar. The evening started well but when the buffet was put out I felt the standard was very poor, and they couldn't even put a tablecloth on the table. At Midnight we were told to vacate the room and go to the bar downstairs and at 1am told to put our drinks into plastic cups and go out in the garden and at 1.15am TOLD to go to bed. We went upstairs reluctantly as we were paying guests and my 41 year old Son who had traveled from Dublin to perform a Magic show (He is a professional Magician) and after entertaining the bar staff was TOLD to go to bed also and was told by the manager that if he didn't go then he would be asked to leave the hotel. In the morning we all came down for breakfast to find warm food, poorly presented, missing items that arrived after we had finished (hash browns) and waiting too long for it to arrive. My overall experience was very disappointing, the attitude of the Manager was very Bad and needless to say we will NOT be frequenting the White Heart Hotel in Wells ever again.

There is nothing to recommend about this hotel. New owners were completely out of their depth and couldn’t even cook eggs. Over priced supierier double room should have been £188 but we were charged £238 which is the price of their family room which we didn’t request. Price included breakfast. On the first day the breakfast was a joke. I ordered full English with scrambled eggs it took 90 minutes to arrive long after others recieved their breakfast. The fried eggs were obviously deep fried in a good depth of fat. They were burnt to a crisp around the edges. My wife’s fried egg arrived 60 minutes before by scrambled. The bacon was burnt on the underside and the toast overcooked. As a breakfast it was virtually inedible. The new owners were complaining that the kitchen was too small to cook breakfast. Our room was left unserved all day and when we returned no bed made no towels changed no new milk or coffee so not possible to make a coffee on the next morning. It was also not possible to have breakfast on the second day because the owners put a sign up saying no breakfast. This is the worst hotel we have ever stayed in and no apology from the owners for the lack of hospitality, over charging of room and no offer of a discount for the lack of breakfast. This was a disgrace. These new owners need to take some responsibility and offer me a refund given the over priced room and lack of breakfast on the second day and burnt breakfast on the first day. I paid £238 in stead of £188 and a refund of 50% would be appropriate given the dreadful service.

We stayed here for 2 nights while at the festival. We’ve been going to Glastonbury festival for over 20 years but are now at an age where the camping experience does not appeal! We couldn’t pick up the key until the previous guests had left and the guy on reception was lovely and very accommodating. He gave us a call as soon as the key was handed in so we could get to the festival ASAP in the morning. Really appreciated this! The hotel is full of character, like stepping back into a medieval village or something! Really lovely. The rooms themselves are a little dated and could benefit from a freshen up but we were literally in the room to sleep and then out again. Bed was comfy but be aware the church clock chimes regularly so take earplugs if a light sleeper. There’s an outdoor key to get in the back door after hours but we were back before midnight both nights and the door was still open. There’s a car park right behind the hotel, literally seconds from the back door. Its £6.50 for 24 hours and you can pay on app. You could also easily find parking on a residential street nearby if preferred. Breakfast was great and always served very quickly. As a vegan I was happy with the cooked breakfast and provision of plant milks. Overall, the central location couldn’t be beaten, it's right on the High Street. The staff were lovely, great breakfast, no complaints, would definitely stay again.

Booked into the Ancient Gatehouse in Sept 2023 for one night. Communication before arriving was very good. The hotel itself if very old and a most beautiful building. I have seen some reviews commenting about the smell and the stairs etc, which is rather ridiculous. The building is about 500 years old! This only adds to the charm. Views from the back of the hotel are stunning as it looks directly towards Wells cathedral. I forget her name, but the manageress was most helpful and very friendly. Unfortunately the restaurant was closed when we stayed so we are looking forward to eating there when we return in a few months time. If you don't like old buildings and creaky stairs then stay in a Premier Inn. We loved it, hence our return for 2 nights soon which we are very much looking forward to in a bigger room.

İkinci tercihi edişim aile kendi evimizde gibi hissediyoruz

We stayed overnight at The Cross Keys while hiking in Somerset. Our room was comfortable with very good storage shelves, interesting decor, and peaceful. We enjoyed dinner in the pub's restaurant (atmosphere, service, friendly staff, excellent food - pork fillet and game pie plus local beer).

My friend and I booked the function room for a very special occasion...........Our 55 Years of Friendship and joint Birthday celebration. We booked 6 hotel rooms, the function room and Top buffet for 55 guests and the bar. The evening started well but when the buffet was put out I felt the standard was very poor, and they couldn't even put a tablecloth on the table. At Midnight we were told to vacate the room and go to the bar downstairs and at 1am told to put our drinks into plastic cups and go out in the garden and at 1.15am TOLD to go to bed. We went upstairs reluctantly as we were paying guests and my 41 year old Son who had traveled from Dublin to perform a Magic show (He is a professional Magician) and after entertaining the bar staff was TOLD to go to bed also and was told by the manager that if he didn't go then he would be asked to leave the hotel. In the morning we all came down for breakfast to find warm food, poorly presented, missing items that arrived after we had finished (hash browns) and waiting too long for it to arrive. My overall experience was very disappointing, the attitude of the Manager was very Bad and needless to say we will NOT be frequenting the White Heart Hotel in Wells ever again.

Booked into the Ancient Gatehouse in Sept 2023 for one night. Communication before arriving was very good. The hotel itself if very old and a most beautiful building. I have seen some reviews commenting about the smell and the stairs etc, which is rather ridiculous. The building is about 500 years old! This only adds to the charm. Views from the back of the hotel are stunning as it looks directly towards Wells cathedral. I forget her name, but the manageress was most helpful and very friendly. Unfortunately the restaurant was closed when we stayed so we are looking forward to eating there when we return in a few months time. If you don't like old buildings and creaky stairs then stay in a Premier Inn. We loved it, hence our return for 2 nights soon which we are very much looking forward to in a bigger room.