5🌟 service @Oasia Hotel Downtown, Club Room

Amazing and exceptional service at Oasia Downtown, Club Room. From front-desk (concierge & reception), to housekeeping, call operators, restaurant and club lounge staff, every person is friendly and service oriented. Room: The room was clean and assured sanitised by a sealed sticker on the door. I had the pool view, facing Pinnacle @Duxton. Think the better view would be facing the port where one can catch a better glimpse of the evening sunset. Bed and pillows were comfortable, not too soft nor hard, and toiletries were from Biology Smart Skincare. Toothbrush provided are of decent quality. Didn't try the other complimentary amenities. There's a nespresso machine with 3 complimentary capsules, with 6 TWG tea sachets (Jasmine, English Breakfast & Chamomile). TV is a 40? inch Samsung TV, but do enlist the help of the technicians if you are not confident as the HDMI port is inaccessible without lifting it off the bracket. Also an additional settings change is required for the TV. Lounge: Club lounge canapés were decent, and drinks were especially generous. The service truly stands out as the staff continuously checks on each guest to ensure our plates and glasses are full, and to attend to our requests promptly. They communicate in a friendly yet respectful and service-oriented manner, which helps puts guests at ease. Though the club lounge was under renovation, the Skyline Pavillion temporary venue was comfortable and windy, with seats set up facing great views of the city centre. Recommend to prioritise the club lounge pool over the rooftop pool as it is bigger, sheltered, and has unobstructed views. Breakfast (The Marmalade Pantry): Limited options, but absolutely worth with generous servings. Tastes better than expected from other similar standard hotels. Staff were flexible for changes to the platter and extremely attentive. Only (extremely minor) downsides: - bathtub is relatively small, but it does fill up fast - shower water pressure was lower than preferred - anti-slip mat wasn't cleaned - some of the staff during breakfast seemed inexperienced. Was told on both days there was only hot coffee/tea served, so had to request for a glass of ice. Thankfully both times they had the initiative to simply pour the coffee/tea into the glass of ice themselves and ta-da iced coffee/tea! Overall would definitely stay again due to the room and exemplary service. #staycation #infinitypool #clublounge #oasiadowntown