Hotel Dengan Parking di Izmir Province, Türkiye

Everything was perfect. Clean, good location. Helpful staff. Parking is free but might be hard to find open spot in working days since the garage is shared one.

The hotel is located in the center - in the heart of Izmir. Many different Turkish cafes around. Not far from the market. Before you check-in you should verify the actual details and size of your room. In our case what was in the picture on Trip.com was not exactly the reality. When we asked why we booked 20m3 double room and were given a small one of 14m3 they started explaining that the system booked automatically..., we have two types..., you should have told us you need the bigger one etc. Very funny and weak excuses. Otherwise the hotel is not bad, the breakfast is ok, the location is nice. By the way - parking is just along the road next to the hotel - it is a normal way of parking in many places in Türkiye.

Hotel location is very good. Hotel staffs are very friendly and polite. Meanwhile hotel facility is quite old. I’m living just next to Renaissance hotel in Shanghai, Putuo. I was expecting such a similar experience but disappointed with facilities. I’d recommend you to pay a bit more and stay at Marriott hotel which is at walking distance for a better experience. They’re the same group company.

Great stay, very warm receptionists. Had an issue with the laundry service and the staff went the extra mile to solve it even on a weekend.

Hotel is maybe the best one in Izmir with very good location. Hotel staff are very friendly and polite. However there was one exception in my experience and I only share it to improve the experience for the new guests if anyone is really reading my feedback. It was written that Alipay and WeChat is accepted at the hotel check in desk/reception. Then I asked whether i can pay with these apps and the reply was very unapologetically no in a rude manner. Hotel staff called Cisem replied me with a super serious face and tone without even giving any explanation on reason of not servicing or when it’ll actually be available even it was written payment with these apps are accepted. I felt like I’m in a highly bureaucratic, red taped government office. I’d just suggest you remove that thing till you really serve with these payment apps or at least train your staff on how they should reply clients. Otherwise it’s super annoying…At least write there that it’ll be available soon. There was another lady probably staff manager who came to apologize. It was very polite of her to check whether if there’s anything she can do. But I couldn’t understand why she asked our room number as she didn’t do anything afterwards. It kinda feels weird when someone questions something for nothing…

這是我在網上訂過飯店的最差經歷。第一天，我獨自一人到達了這個飯店。飯店櫃臺漂亮的女士跟我做了解說，她說咖啡，茶，水都是免費的，其他都是要算錢。還強調房間是禁煙房。還請我在一份文件上面簽字。說巧不巧這一天很冷，對於一個來自臺灣的我來說。不住不知道，一住嚇一跳。原先我挑著最貴的房間，主要是因為認為房間夠大，所以應該有比較好的隔音效果。結果沒想到這個奇葩的房間真的是很奇葩。那個水壺裏面充滿白色的水垢。我一開始還試圖想要清理，後來發現根本清理不了，塗起來全部都是白色的粉末。我說要換一個新的。還是要等到隔天早上我自己去櫃臺催，才幫我換的。誇張的還有，竟然把空調放在廚房裏。然後妄想，可以把廚房的空調通過客廳再傳到你的主臥室。可想而知，根本不可能。而飯店的人員也不認為這是問題。 所以我為了不讓自己冷死，拿了優遊卡片插在房間，連出門都不敢爬起來，生怕房間的溫度降了下來。第二天，我的男友到了。我請他去櫃臺幫我拿兩瓶水。一個男生的服務員跟他說了60元土耳其幣，隔天我心裏想找到女服務生，她就會退還了。結果真的是痴人做夢。解釋了一大堆就是你要幾瓶水我可以給你。錢只要進他們的口袋就休想拿出來。房間的隔音也是奇差無比。反正你能抱怨的都可以想得到。 最關鍵讓我火冒三丈的就是要離開當天。他說要確認我們有沒有吃零食。因為我沒有在飯店吃零食的習慣，所以我覺得應該是沒有，但後來他說有，我就肯定我男朋友有吃吧。跟我講了一堆東西。我聽到了巧克力，，，，還有兩瓶水。我問他水不是不用錢嗎？他說冰箱裏的兩瓶是要算錢的。我真的覺得做生意不是這樣子的。他說要190土耳其幣。我直接給了200，他又在那邊假裝櫃臺沒有十元可以找。我叫他留著，因為外面的司機在等我們去機場。 這一間真的真的真的千萬不要訂。因為只要訂過保證會後悔。 土耳其的風景跟人真的很棒。但這家飯店的服務品質真的給土耳其大大扣分。簡直就是丟人現眼。

Always good service always good stuff always good welcome… perfect rooftop restaurant… very good service kind welcome and perfect cocktails and foods… Air conditioning wasn’t working well unfortunately wasn’t acceptable from 5 stars luxury hotels … maintenance should work more hard !!! And managers!!!

Very modern, comfortable and clean hotel. The stuff was very friendly and I can recommend the breakfast. The street is a bit nosy and you can hear the Metro. Neverless I would chose this Hotel again next time.

This is the third time we've stayed here and we always like it because it feel’s like Home when we arrive. The direct Connection to the Mall is very convenient. There is a Macrocenter (Supermarket) on the first floor and many small nice restaurants / bakeries / specialties where you can eat delicious food such as at Lime Alaçati.

The hotel is in the heart of the city. Very clean and very spacious bedrooms with very comfortable king bed you either get harbour view or the street view. Breakfast was excellent with different variety of your choice. The roof top restaurant was spectacular harbour views. The staff is friendly and helpful. Will stay again. Highly recommended.