Villa di Heraklion Prefecture

スタッフ達はとても親切で、安心して宿泊出来ました。 食事は、朝食、ルームサービスともとてもおいしくて、質の高さを感じました。 私達のイラクリオン滞在は、考古学博物館とクノッソス宮殿を訪れるのが今回の最大の目的でしたが、このホテルは博物館まで徒歩5分の距離にあり、毎日行く事が楽に出来ました。 たいへんおすすめのホテルです。

I booked this hotel through AGODA and when I got to the hotel I was told that there was no reservation under my name. I had a confirmation and even an email from the Hotel, so I could not understand. The lady at the reception found me a room but said that could not assure all the stay because they were full. I complained and the manager did all the efforts to understand and found out that AGODA and booking are making reservations with the rates of Olympic Hotel (at Moires a city out of Heraklion), where they were expecting me, and the address of Hotel Olympic. Although it was also not their fault, they were tireless to understand the problem and help me with the booking. I managed to stay there the entire time. They were alaways very nice, the room was perfectly ok and the breakfast also ok for the price. The localization is excellent. A very good choice!

酒店在老城比較中心的位置，離威尼斯廣場和教堂很近，吃飯逛街去海邊都方便；從伊拉克利翁機場打車15分鐘左右，出租車一口價15歐元；租車的話可以在central parking停車，每晚7歐，有24小時代客泊車的小哥；酒店比較新，房間在歐洲也屬於比較大的，衛生間三分離設計，最好自己帶拖鞋和洗漱用品，沒有牙膏牙刷，毛巾較差且兩個人衹給了一套；有燒水壺；樓下酒吧比較吵。

Hotel is old but service is excellent. It is very convenient to go to historical site, about 20minutes car ride. Recommended!

Strong windy day made old fashioned door's uncomfortable noisy, which was hard to sleep. Nice staffs but seems a bit lackluster.

Would avoid. Feels like 3* at most. The hotel is in a good location – about all that can be said in terms of positive comments. We found the staff to be a mixture of poorly trained/unprofessional/disengaged. The hotel décor is very dark/gloomy. Our room was not properly cleaned prior to check-in. As others have commented, we found an unacceptable level of maintenance: broken fixtures/fittings in the bathroom and a broken drain in the shower with a danger of injury. The breakfast selection was very basic, drab and unappealing.

Un bellissimo hotel nel cuore di Heraklion.. il personale giovane dinamico efficiente , dalla reception ai servizi di colazione e ristorante al roof, sono a dir poco 10 e lode … Alla reception (una ragazza bionda con gli occhi azzurri di cui non ricordo il nome) molto gentile e cordiale e professionale sulla gestione della città , i ragazzi alla colazione attenti alle esigenze e alle richieste (incredibile ricordavano alla perfezione nei giorni successivi alla prima richiesta ), i ragazzi dell ristorante all’ultimo piano bravi e i cuochi e chef eccezionali .. Se ritorno a Candia, sarà l’unico hire che prenderò in considerazione! Grazie ragazzi a voi tutti Beppe (Giuseppe) A beautiful hotel in the heart of Heraklion .. the young dynamic efficient staff, from the reception to the breakfast services and the restaurant on the roof, are nothing short of top marks … At the reception (a blonde girl with blue eyes whose name I don't remember) very kind and cordial and professional on the management of the city, the guys at breakfast attentive to needs and requests (incredible they remembered perfectly in the days following the first request I made) , the guys from the top floor restaurant and the exceptional cooks and chefs .. If I ever return to Heraklion, it will be the only hotel I will consider! Thanks guys to you all Beppe (Giuseppe)

This is in English for my fellow travelers. Where do I begin? 6 luggages 4 bags and no one flinched their eye to help us, not a welcome, nor a hello! We felt invisible until we went to the reception and what a nightmare it was. The receptionist was manic about all 3 guests giving him the ID Numbers as if the one from the person who booked wasn’t enough. As if our flight wasn’t literally in 8(?) hours.Wouldn’t let us in even tho its not mandatory. Imagine being on the roads for so long, arriving late and having to deal with this. One of my friend wrote his name down and the receptionist called him names because he couldnt read the letters but everyone else could. When went to eat and came back, not even 2 hours after the check in, the man yelled at the same friend who went up on the stairs like he was talking to a bad behaved dog. Said that 3 girls live on the room and showed him the paper that my friend wrote that clearly had a MALE’s name and HOW ON EARTH COULD HE NOT REMEMBER HIM. Its not a five star busy hotel, would rate it a 1, so how busy was he those 2 hours? About the room, found hair in the toilet. Only good thing, the only thing renovated. Old and tiny doors, when you open the door it hits the walls and annoys the guests around. We stayed at 210, its 3 people capacity, the “view” was backrooms and mechanisms, full of pigeons, we were afraid to open the window because they also did nothing to prevent them. I WISH I HAD TAKEN A PICTURE BUT I WAS TOO TIRED TO DEAL WITH THIS. Maybe you will get better luck with the reception service and the room, but I wouldn’t let luck define were I spend my hard worked money so do the same. TRUST THE BAD REVIEWS AND EASTE YOUR MONEY SOMEWHERE ELSE