I just finished two nights at the Hotel Hokkai in Abashiri. The hotel is fairly dated, yet very, very typical of what you find outside Hokkaido's main cities. It is very easy to find, along HWY 39 that runs between Asahikawa and Abashiri. The room size, decor, and tiny unit bath are all typical, something I've seen too many times to count. So, in that sense, I knew what I was getting, and am ok with that. One particular thing bothered me though, and completely changed my view of this hotel. I was running late on Friday night, having driven the 350 km from Sapporo. When I made the reservation I guessed my time of arrival would be at 11 pm. I arrived at 11:55. This is how the conversation went. ”Hotel: X-san. We were wondering what happened to you. We called your house.” ”Me: You called my house? Why?” ”Hotel: Because you were late.” ”Me: What time did you call?” ”Hotel: At 11:15” ”Me: So, you called my house when I was only 15 minutes late?” ”Yes. The last train to Abashiri has already arrived and you weren't here.” ”Me. Why did you think I would take the train?” (NB: I have a Japanese driver's license and drive everywhere. Clearly they think non-Japanese don't drive here.) ”Hotel: didn't answer my question...” ”Me: You shouldn't call my house late at night because I'm running late.” ”Hotel: No one answered at your house.” ”Me: That's because most people are asleep then. It's 11 pm!” After that, he handed me my key and I went up to my room, not happy. Honestly, I lost all respect for the hotel at that point. I've been to 80+ countries and thousands of hotels and never has one called my house when I was late, let alone 15 minutes late. As a result, I won't be staying at this hotel again. I'd rather sleep in my car.
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