Villa di Flic en Flac

酒店的服務有失五星級酒店的水準： 1. 入住時男朋友讓工作人員領着他去認了一下洗手間、健身房在哪裡，被工作人員説他事多（男朋友英語不太好，可能工作人員覺得他聽不懂）。 2. 吃晚餐時向服務員要冰塊，一名叫Gopee的服務員不給。 3. 晚上想泡一杯泡麪，去餐廳問有沒有熱水，兩個工作人員都告訴我吧枱咖啡機可以打熱水，突然Gopee出現在我身後（進餐廳時並沒有看到他，也沒有問他，不知道為什麼他會知道有人想打熱水），不讓我用咖啡機接熱水，原因是“the coffee machine is too fragile for hot water”。 4. 很多服務員喜歡説“you are not allowed…”，讓人不舒服，我花很多錢住度假酒店還需要處處be allowed to do sth？ 5. 總之，酒店的位置離追鯨碼頭和鳥公園非常近，且sugar beach是附近酒店中最貴的一家，才選擇的這家酒店，我會期望這樣的酒店可以有相對令人滿意的服務，不可否認酒店還是有非常熱情、態度好的員工，但是總體而言，相比於我住過的很多同等級別的酒店，這家店的服務是我體驗過最差的。我們這次也住了大灣麗世，相比而言lux的服務會好太多。 酒店管理混亂： 1.餐廳不讓自帶飲料不直説，拐彎抹角的，且餐廳的服務員很多都不知道餐廳的規定：在sugar beach住了三天，晚餐的時候會自己帶想喝的飲料，入住時以及前兩天用餐時，很多服務員看到我們的飲料，但從未有人告訴我們晚餐不可以自帶飲料。最後一天突然被告知“no plastic on the table”（因為飲料是用塑料瓶裝的）。我們問其他服務員，是否有“no plastic on the table”的規定，其他服務員均表示沒聽過這種規定，最後問餐廳經理，餐廳經理先説確實有餐廳不能使用塑料的規定，因為公司的“環保要求”，我説那我帶玻璃瓶的飲料是不是就可以了，餐廳經理才説餐廳不可以自帶飲料，且我不可以在我的房間外的任何地方享用自帶酒水。我可以理解餐廳的“環保要求”以及希望通過酒水獲得更多營收，但應該提前告知不可以自帶酒水，而且可以直接説明，而不是先用“no plastic on the table”這樣的理由告訴我不能喝自己的飲料，最後層層詢問才告訴最終原因是餐廳不允許自帶飲料。 2.穿無袖的衣服進入餐廳被要求回房間換衣服（入住時就已經告知，我們也理解，第一天忘記了，我們直接回去換了衣服，後面再也沒有穿過無袖進餐廳），但是用餐的時候還是能看到其他人穿無袖在餐廳用餐。 其他： 1. 酒店的瓶裝水非常難喝，喝起來味道像tap water 2. 吃飯的時候蒼蠅有點多，而且會有鳥搶食物（海島蟲多可以理解，但是依舊有很多酒店可以把蟲子治理的很好；鳥的問題，餐桌上還好，自己注意點就好了，但是看到有鳥飛到餐枱區，直接吃餐枱區的麪包，還是有點不衞生） 3. 晚上有很多蝙蝠

The location of the hotel right on the beach, the staff and facilities as well as water activities were all good. Also the Deluxe club room that we booked had a beautiful sea view and was very spacious, clean and comfortable. Gifts on the bed on arrival a Pashmina, tote bag & T-shirt were a lovely touch and it was a nice surprise to have a full fridge with cold drinks. Also a bottle of champagne and fruit were delivered to our room which I thought was a mistake but found out this was also a welcome gift after we had checked in. Just got back from a 9 night all inclusive stay. Food is a buffet which I guess most AI is and there’s a number of choices each meal but the quality of food just wasn’t there. Re-heated food that isn’t hot when ate it and apart from one or 2 meals most of the meat was tough and of poor quality. Where possible we tried to get something that was being fresh cooked like omelettes or poached eggs at breakfast. I had to send the milk back after putting g on my cereals and taking one mouthful to find it was off. We filled up on a lot of bread and plain pasta. After both of us had tummy issues. It’s such a shame the food lets it down as the staff work so hard I am sure in the kitchen but they need to be checking the quality of what they are putting out, some food including desserts were just not edible.

We have just come back from a week away . We can’t rate the maradiva high enough . It’s absolute paradise . We stayed in villa 101 which is directly on the beach , the villa it’s self is the best we’ve ever stayed in and probably ever will! We treated ourselves to the couples romance experience at the spa which was 2 hours of absolute bliss and also enjoyed the Rolls Royce chauffeur and picnic with a tour around the island ( very indulgent and a totally unforgettable experience!) We even had a private evening meal on the jetty . Every member of staff and I mean every member of staff could not do enough for us. When you arrive you are signed a butler who you can contact whenever you need something which I thought was a very nice touch and non intrusive. The beach staff were so kind to us and we were treated to a complimentary drink and a little snack at lunch time . After a day on the beach or sightseeing every late afternoon we were greeted with a selection of delicious little cakes in our room again complimentary which we weren’t expecting. The food was of a high standard in every restaurant and the cocktail bar was the perfect place to have a drink whilst watching the sun go down . On another note which I want to add is our flight was delayed by 12 hours and without hesitation the maradiva insisted we could stay in our room over night free of charge . I honestly can’t think of many places that would do this . The ethos of the maradiva is family and you certainly are treated that way .I don’t want to name any particular member of staff as I don’t want to leave anyone out, they all deserve a huge thank you everyone of the team . We have come back home feeling utterly relaxed and refreshed . We definitely will return but with our children next time as we know they will enjoy it as much as we did ! Thank you Maradiva for a holiday we will never forget and can’t wait till next time!

الغرف والاكل والنظافه والخدمه جدا جداا ممتازه فالسوفيتسل يتوفر شطاف فالحمام والغرف المجدده لديهم العديد من الفعاليات المجانيه ونادي الاطفال والاستقبال لديهم سريعين ومتجاوبين فالخدمه كذالك يتميز موقعه الممتاز في منطقه فليك فلاك القريبه من الفاعاليات

Das Villas Caroline ist ein Hotel zum Wohlfühlen! Mein Freund und ich verbrachten hier 2 Wochen. Es ist sehr zentral gelegen, in der Umgebung gibt es viele Restaurants (Mauritianische Küche, Italiener, Inder,…). Wir hatten lediglich das Frühstück gebucht, welches sehr umfangreich war (Crêpes, Brot, Früchte, Müsli, Omelette,…). Am besten hat uns der phänomenale Ausblick unseres Zimmers gefallen (Zimmer 345). Alle Zimmer haben Meerblick und eine Terrasse oder Balkon. Probleme mit dem Zimmer wurden direkt behoben. Wir werden definitiv wiederkommen! Folgende Punkte waren zusätzlich positiv: - sehr freundliches Personal - Riff zum Schnorcheln direkt im Meer des Hotelstrands - Liegen am Strand und Pool - Pool - abwechslungsreiche Animation, sowie Billardtisch - Möglichkeit verschiedene Touren im Hotel zu buchen - Möglichkeit Auto zu mieten (33€ pro Tag) - Klimaanlage - Tauchschule neben Hotel Negative Punkte: - Hotel ist sehr auf französische Gäste ausgelegt - Badezimmer etwas älter, teilweise Schimmel

The hotel was not what i expected from a 5 star. I believe that they are going to do renovations this year. I had half board and wanted to upgrade to all inclusive but they don’t offer all inclusive had I known this before, I wouldn’t have book at this hotel. So full board was and extra Rs8000 and you could only have 2 glasses of wine or two beers included. I can’t understand how the hotel can’t see that this encourages guests to purchase alcohol outside of the hotel. Anyways the bar staff were exceptional in making you feel welcome and really spoilt my daughter for her birthday. One in particular named Sahil. This guy is truly a diamond in the rough. Our time at the hotel was rainy weather but we still enjoyed it with people like Sahil around. Thank you!

The hotel is located just across the flic en flac beach. Just cross the road and be on this beach, very good location. Hotel exterior is quite impressive. We had booked a deluxe room which was quite spacious, and had an attached garden. We would have loved beach view but couldn't get one. The interior of the room is quite dated and needs improvements. Very few charging points and they were not near the bed. During the bath, the water comes out from the bath tub, making the bathroom wet. Fortunately their director met us on the last day, seeking our feedback. He came with good homework about the issues. They have started renovating the interior room by room. Room service can be improved, especially picking the calls by the reception and the speed of service. They have provided water dispenser on each floor and that was very convenient. We liked the food. Spread for the breakfast as well as for dinner was very good. We are vegetarians and yet we could get good variety. I highly appreciate the hotel person Ram, who ensured that we get at least some vegetarian variety daily. Dessert too was very good. Overall we enjoyed our stay here