Cari Pangsapuri di Tours

I am a loyal customers of the Hilton brand and this hotel has disappointed me a lot ! I arrived late in the room and all I needed was a hot shower and a good night sleep. I run the water and can’t get it to warm up. I call the front desk who send an intern to check if the water does warm up (as if I did not know how to turn on the water) she is waking in the bathroom with her shoes, splashing water all over the place, waking in the water with her shoes, confirm that it’s not hot and leaves. 30min later I call the front desk to get an update. “You have to wait”. An hour later I call the front desk again because nobody is keeping updated, and they say: “the maintenance guy is gone for a while now, he fixed it”. In addition of not keeping me updated, they assumed it worked without checking with me who reported the problem. Then they continue with, “then you have to wait”. They did not offer to change room, they did not offer to have me shower in another room that could be cleaned the next day so we did not have to change room. And not talking about leaving me in my dirty bathroom, because waking with shoes in water where I am supposed to be bare foot is hygienic to them!! I had to go to bed with my day of plane/train dirtiness. I am not mad that something went wrong, I am mad at it was handled ! Very poorly ! The next day and for the next 3 days asked to talk to the manager to share my feedback with her. She simply ignored all my requests. The day front desk lady was so apologetic, but the manager could not care less! And of course no gesture whatsoever was offered. Honestly stay away because when management is that bad, everything is bound to be bad in this hotel.

Au top du top Dommage petit point négatif sur la piscine un peu froide mais cela était en train d’être résolu Accueil charmantes surtout Naomie On reviendra !!

Generally everything was fine. Quality of wifi in all hotels is a weak point, so that's fine. Another story for hotel entrance location, it is not really convenient. Near is big grocery store, and there is no path directly to the hotel. If you can somehow manage this thing, it will be great. It is pretty challenging things, from my outside view, but it will improve guests comfort. Staff was very friendly, so I have a good time stay in your nice hotel.

recently done up. still work to do. Shower /loo area a bit cramped. Functional breakfast - good value

Bonjour j'ai réservé à l'hôtel l'univers une chambre pour la Saint-Valentin je suis venu avec mon épouse et ensuite on a fait une réservation au restaurant pour un menu spécial Saint-Valentin on nous a demandé d'arriver avant 21h30 ce qu'on a fait pour avoir le menu qui nous était destiné sauf que on est arrivé bien avant pour être sûr d'avoir le menu spécial Saint-Valentin on est arrivé à 20h45 et on nous annonce que c'est trop tard que il n'y a plus assez pour tout le monde donc je suis très déçu je fais part de ma déception je dis que j'ai fait la réservation une semaine à l'avance et qu'on m'a promis qu'on avait droit à un menu spécial Saint-Valentin après avoir dis plusieurs fois notre mécontentement on nous a proposé de nous faire le menu qui était convenu mais avec une quantité limiter c'est vraiment dommage pour un tel établissement car l'endroit est magnifique l'hôtel avec piscine jacuzzi et hammam et formidable mais la restauration n'est pas à l'auteur de l'établissement fortement déçu on a signalé l'incident à l'accueil le jour de notre départ et on nous a enlevé 40 € sur le prix du menu spécial Saint-Valentin mais on aurait préféré payer le prix convenu et être servi correctement comme c'était convenu donc c'est dommage pour un tel établissement

Really liked the upscale feel of this hotel. Room was nice and bed very comfortable. Bathroom well appointed. Staff friendly. Nice breakfast. Parking is in an underground lot across the street. Easy walk to an extensive old town. Would have given 5 stars but our room was too warm. Staff set it cooler on our individual thermostat but it never cooled down. Not sure if it was broken or we just didn’t have it figured out