Just recently stayed for four nights at Solo Paragon Hotel for business trip and enjoyed my stay overall. To be very honest, Solo Paragon was not my first hotel choice when I looked at accommodations in Solo for this business trip. However, there was no other options left when I wanted to reserve as Solo had multiple international events during my time there. Pre-arrival impression was unpleasant as when I texted them requesting for airport pick-up arrangement, they turned down my request immediately stating that they were busy with the international event. Moreover, I requested assistance to send some packages from the hotel but again they turned down my request stating they did not provide that service. I have been working in the hotel industry for a while and fully understand that these two were supposedly the basic service offered to guests, let alone by a property at Solo Paragon Hotel level. At this stage, even before arriving to the hotel itself, I was devastated and had actually looked at other accommodation option. However, as everything was on prepaid basis I decided to just go with it. The tide started to turn when I decided to give the hotel a call one day prior to arriving, as I wanted to understand more about the city (this is my very first visit to Solo). Patty - the lady who picked up the phone, was super helpful answering my questions and really getting me prepped up for my trip. Throughout my stay also, I coincidentally met her almost every day of my stay (usually in the afternoon). She was always being nice, helpful, and friendly. She even assisted me to plan a short tour around the destinations in Solo. Her presence at the Front Desk really brought positive ambience there, in addition to of course all her colleagues in the Front Desk and Lobby area - including the Security team. Solo Paragon Hotel is also located in the heart of Solo, make it super easy to go everywhere. There are Solo Paragon Shopping Mall just downstairs - shops, coffee shops, night markets, and restaurants in walking distance - and also going around by car feels close to everywhere. Definitely recommended for travelers seeking for easy access to various places in Solo. At this stage, the great staff and strategic location really made my business trip convenient and at this point I had forgotten my unpleasant pre-arrival experience. However, still there are some points that requires upgrade for Slo Paragon Hotel to get their perfect 10/10 experience. First, I felt that there were no standards in the Housekeeping service; sometimes they left the bathroom door open somethings they did not, sometimes they folded the bath mat above the toilet sometimes on the floor, sometimes they brought spare laundry bag and form when I requested for laundry service and sometimes they did not. I believe that consistency is vital to strive for better guest experience. Second, cleanliness was never an issue but the building seemed to be very tired. Minor refurbishment would
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