Pangsapuri Terbaik di Isla Mujeres

If you're looking for a place with great service, this is it. Every single staff member was more than courteous. This is the second Excellence resort we visited and although similar every resort has its own experience and shine. Although you may be tempted to check out the steak house or the seafood restaurant for dinner, we highly recommend checking out the AGAVE restaurant. Not only did they highlight traditional local dishes but again the service was great! Our Hostess Alexandra, was friendly, made us feel more than welcome, and gave us some great tips as to what to do at the resort!

An amazing experience . I was so skeptical from all these reviews but have nothing but great things to say about this place. It is a hostel and for a hostel it’s stunning , the location is great too. We stayed in the “ mini” room and it was great and quiet. The reviews say “ it’s so loud “ but it’s not even and I’m a light sleeper . I think the only way it’s “ so loud “ is if you stay on the teepee on the sand. I wouldn’t book them, they’re more $$, they’re behind the speaker and in sand . But the rooms or dorms are sweet, cleaners come every day, all facilities are great, security is always present and staff are lovely. I’m usually picky so I was so screwed after all these bad reviews but honestly can’t imagine why people are saying anything like that unless they expected a hotel or stayed in the teepee. The grounds are so beautiful and such a good location. ! It’s not a party hostel at all, if anything it’s too chill , there’s 2 nights they do a party but I never seen anything too large. Sleeping was fine with earplugs. Great hostel !

I went there for my daughter's wedding in May 22-26 2023. From the time we were picked up from the airport until we were dropped of at the airport the service was excellent! The resort was beautiful, clean and so relaxing. It was the attention to detail that impressed me the most. The rooms were amazing, with our own jacuzzi, pool access from our patio with a hammock. The massage spa on day 1 was excellent and the spa amenities were great. There were fun activities every day such as water spin cycling, water Zumba, yoga, rifle shooting, archery, beach workouts, margarita classes, aloe scrub classes and more! We participated in many of them as a group or individually. I have to tip my hat to Lancelot who was our rifle shooting, archery and margarita class instructor. His energy was great and so fun! He deserves a raise for how hard he works and his great personality. All the activities instructors and assistants were a joy to be with. I normally would not participate or just watch for a few minutes but they were so fun and nice that I wanted to participate. And they would remember your name everywhere you went which made it feel like a loving community. I learned a lot from the margarita(Lancelot) and aloe scrub(Munther) classes. I'm glad that I participated. I also played water spike ball in the pool for the first time which was surprisingly fun! The restaurants were great as well. Our favorite was the Market Kitchen buffet though because there was so much to choose from everyday and the food was very good and fast. Dukes Lobster Restaurant and Insieme Trattoria were great and had a beautiful view of the sea over the pool. The server Angel was a delight to have serve us. He made sure that we were personally taken care of everywhere we ate including Duke's, Insieme Trattoria and The Market Kitchen. I personally let him know how much I appreciated his hospitality and warm personality. He along with Lancelot and I believe it was Jose were all a joy to see everyday and I often complimented them on their excellent service. The Tropical Juice Bar was a surprising delight. At noon you could get fresh coconut water in the coconuts that they grabbed straight from the trees on the resort! The Sweet Corner was great as well with delicious various coffees, pastries and ice creams available everyday from 7am in the morning til 10pm. There was live performances every night and they were all great! I really enjoyed the Reggae Band, the Michael Jackson Experience and the Mexico Day event. The food was excellent for the Mexico Day and there was something for adults and children. We only had one negative situation which was that for some reason our room cleaning on the last full day wasn't done by 4pm and I had to call concierge twice to get it done. But they apologized eventually got it taken care of and it wasn't a big deal. It didn't hurt our over all experience at all. That was the only negative the whole trip. I cannot state enough how great th

I killed a fly on the wall and the ants ate the fly so it was totally gone in an hour. One advantage of having ants in your room! While sitting at the pool I was crapped on 3 times by birds. Not the resorts fault but still unpleasant. The beds were comfortable and the room was large, plus drinkable bottled water and good free coffee was provided. Other than the nice quiet air-conditioning and great view I only have issues. Everything was dirty even the room floor. When you walk from the shower to the bed your bare feet are already dirty. The room was filled with mosquitoes so you get a lot of bites while you sleep. We used a full can of off bug repellant to survive our stay. Most all the umbrellas were broken so people got up before dawn to reserve their chair and umbrella by putting a towel on the chair. The resort got a few new umbrellas but the old home made holders did not hold them in so on a windy day I got hit very hard on the head. I asked at the desk if I would get any money back if I left early. The answer was ”no” because you did not cancel a week before. There was no interest in finding out if anything was wrong. Some of the staff were pleasant but most were not. The one really good employee was the young man at the pool bar. He was always very helpful setting up chairs etc. I took a picture of some pool side tables that had not been wiped off or cleaned during our stay. Look carefully and the nice table has lots of bird droppings. No one would think of wiping them off. I was amazed to find that many guests are regulars. I just can't imagine why.