Hotel Kolam Air Panas di Isla Mujeres

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.

We wanted a relaxing, easy travel, 4 night / 5 day vac. We found and booked Secrets Impressions on Isla Mujeres. We are from upstate NY. Flew from ROC to ATL CUN. Pre arranged pick up at the airport who transported us to the marina where we would take the catamoran to the property on Isla Mujeres. So this is the only negative we experienced - the waiting area experience could be greatly improved. It is outside under a thatched roof, which was comfortable enough but we did get quite warm. The ”snacks” and ”drinks” were not very good. I asked for water. I received water in a glass. I did not see where the water was dispensed from so I did not drink it. I used the ladies room which is a shared facility. It was dirty and extremely HOT. Once we arrived at the property, we were stunned. It is gorgeous. Our butler greeted us, provided a drink and took us on a tour. Omar& Martin were absolutley amazing. We saw Omar often and he checked in with us via the WhatsApp. He was off for a day and Martin took care of us. I cannot fully express how amazing the butler service is and ALL service at Impressions. The property is beautiful! The use of materials, textures & colors provides a soothing and luxurious feeling. The rooms are amazing. I have never stayed at a property with two sinks in the bathroom, never even though about it. Now I am ruined, I will forever be dissapointed with one sink bathrooms. Its the little things. Our room had automatic black out blinds and an auto shade on the shower. I will not explain as to not spoil for others. Again, the materials used in the room were pure luxury. The food! Almost everything we ate was top notch and presented beautifully. You can eat all the time, and drink all of the time. And we did. Your butler will make reservations for you. Which at first I was not a fan of but understand why after staying there. The restaurant is ready for you and that takes the service to a whole other level. They are aware of your preferences, allergies, celebrations etc. We never left the property. We decided on that when we booked. We simply wanted to stay and relax. The service poolside / ocean side is amazing. When they see you coming, the staff greets you and gets your preferred loungers ready with towels and shade. Staff will offer drinks and food throughout the day. Everyone at the property spoils you. It was a wonderful trip!! Thank you Omar, Martin and all of the staff who make you feel like royalty. Chris and Mary Hunt Keuka Lake NY

My experience at Atelier was nothing short of amazing. I visited the resort for my 30th birthday which was also my first solo trip. Every single person I encountered treated me with care and received me with love. I felt so special, literally like a Princess! I would love to come back and visit another time with friends and family. Here are some highlights worth mentioning: - I ate at Alba, Mercado 19, María Dolores, Takeshi, Limon y Sal, Bikini Azul, and La Consentida during my stay and all of them were good! Now for me, some were better than others depending on the type of food you like, but still, every single thing I ate was delicious. No hit or miss, the food was amazing, and at no point did I fall ill from food consumption. - Carmelo was my server at Maria Dolores for my birthday dinner and he and the entire staff treated me like royalty. I was alone at the restaurant for most of my reservation so they were all very attentive to me. The attention to detail in the food and the presentation made this a fine dining experience like no other. Everything was very well thought out and explained beautifully, like a story. Although the food at the restaurant is not included in the price of the resort, it’s very reasonably priced and worth it. - Joshua, Freddy, Adriana, and the pianist at the Azucar Bar & Lounge treated me like family for my entire stay. Every night I would visit them they would be so happy to see me and wanted to celebrate my birthday with me. Joshua is such a talented mixologist, every drink he made was made with love. I attended one of the cocktail classes hosted on Sunday evenings and although I learned some cool drinks, I wish we were able to be more hands-on and actually replicate making the drink instead of just watching him. - On the night of my birthday room service delivered a small plate of cheese and bread along with a champagne bottle, I really enjoyed that surprise! Random things to note that could matter to some people and are worth mentioning: - The walls in the rooms are pretty thin and you can hear everything going on around you, whether in the rooms surrounding yours or outside in the hallway. There’s ambient music playing 24/7 which is nice during the day but I think they should turn it down at night so guests can rest. - The app they suggest using for the resort is a bit glitchy and not fully functional. They encourage you to make dinner reservations using the iPads around the property because you can’t make reservations via the app which I find to be counterintuitive. You’re not able to see the reservations you set up in the app so if you forget what time you booked, you have to find an iPad to double-check. Also, the map of the resort on the app is very hard to use and understand. - I feel like this is a given at any beach resort but if you’re looking to get a cabana by the pool or hut on the beach, I suggest you get there early. On my last day, I went to the beach at 7:30 and already all of the cabanas a

This resort was wonderful. The staff were very friendly and helpful. The Pop team was fantastic - especially Rey and Danny! There was something for everyone to do which was great. The food was good. The steak house was our favorite. I do wish the ability to get reservations / walk into restaurants was better. Some were better than others. The pool and beach were very well maintained and perfect for all ages

The service is this hotel was fantastic. Particularly from Cesar the pool waiter. His service is the best I’ve received ever in a hotel. Nobody came close to his level of service. The entertainment team were also fantastic. Ernesto, Enrique, Marella and Felix done a great job everyday with all the activities. Couldn’t recommend this resort enough!

If you're looking for a place with great service, this is it. Every single staff member was more than courteous. This is the second Excellence resort we visited and although similar every resort has its own experience and shine. Although you may be tempted to check out the steak house or the seafood restaurant for dinner, we highly recommend checking out the AGAVE restaurant. Not only did they highlight traditional local dishes but again the service was great! Our Hostess Alexandra, was friendly, made us feel more than welcome, and gave us some great tips as to what to do at the resort!

위치는 밤에가면 어디 구석에 대려가는것 같은 길이라서, 차가없으면 절대 나올수 없는 곳입니다. 호텔 중에 가장 시설이 좋은것 같아요. 깔끔하고 군더더기 하나 없습니다. 레스토랑도 개방감 있고 너무 좋아요. 서비스도 너무 좋았지만, 스칼렛 아르떼를 바로 전에 숙박했었기에 직원들의 친절도는 아쉬웠었지만, 회사의 적극적인 활동으로 모든것을 커버할 수 있을거라 생각합니다. 밥은 스칼렛아르떼보다 맛있고, 퀄리티도 좋아요. 액티비티가 없어서 아쉬운데, 추후에 회사가 더 투자하면 생길것이라 생각합니다. 퀄리티 정말 좋습니다. 최고

女人島上最好的位置了，也是島上規模相對大的酒店，前台服務很好，給升級了房型，空間很大正面看海的套房，酒店專屬的沙灘在路對面但也很近，沙質細白，海浪也不大，很適合游泳，體驗很棒！

Great hotel perfect location on the beach stunning pool area wide range of activities all inclusive was amazing great value for money