Pangsapuri di Phoenix

I highly enjoyed the room itself. Every time I stay I cannot stop raving about the structure of the rooms let alone the BATHROOMS? the walk in shower with a mirror and seat is seriously the most beautiful and relaxing “shower” I have ever seen in Arizona and i’ve been to lots of hotels here. Although they do not have a 24 hour service room service, the front desk of always kind and eager to help me with whatever I need. They answer my questions throughly and I am a guest who frequently needs early check in and they always try to accommodate me as best as they can. The pool is a bit small but definitely relaxing and the food in and around the hotel is simply magnificent. Would definitely recommend staying here if you have the opportunity to!

Kennedy and the manager were great. This is always my first choice when I travel to Phoenix because of the customer service, atmosphere, and location. From the moment you walk in, you get a luxurious feel. Love it. Kennedy, keep up the good work

Berseronok di sana, berhampiran dengan pelbagai tempat makan dan stadium. Kakitangan sangat ramah dan persekitarannya baik, iaitu, dalam tempoh wabak, sarapan tidak disediakan dari hari Isnin hingga Jumaat, tetapi makan malam boleh diubah, dan sarapan hanya tersedia pada hujung minggu.

perkhidmatan mereka hebat lokasinya bagus biliknya bagus tetapi orang keselamatan mereka perlu hidup dan berhenti menjadikan pekerjaannya sepanjang hidupnya dia benar-benar duduk tepat di sebelah saya atau berdiri betul-betul di sebelah saya sehingga saya mendapat Uber dari sana tanpa alasan dan terus bertanya kepada saya setiap minit tidakkah Uber di sini adalah Uber di sini, di sini sangat tidak masuk akal, jadi berhati-hatilah dengan seorang lelaki keselamatan berkulit putih yang gemuk dia ******

Update: Pretty sure I got a sinus infection from my room. (See review and photos) Not the worst Hotel I've ever stayed in, but the worst Hilton experience so far. The only redeeming feature of this hotel is it's proximity. 1. Proximity to the job site I worked out of 2. Proximity to the Airport 3. Proximity away from crime When I arrived, the atrium was nice and the pool area is actually really nice. When I opened the door to the room, the musty smell hit almost immediately. Thankfully because it's PHX, I was able to open the window and run the fan to get some fresh air into the room. Only after 3 afternoons of doing this same practice did it finally start smelling less musty by Wednesday night. I inspected the HVAC intake and noticed that the filters appeared to have an installed date. I think it says 1-26-2022 (or 1-24-2022) either way I'm no HVAC expert, but I believe even the best filters need to be changed more than that... only 1 out of the 4 toiletries had anything in it or the only one actually working. (see photos) Since I work all day, I didn't feel like making it a big thing at the front desk. Should I have? I guess I could have, but for Hilton Honors users, we have a handy app that lets you use your phone as a key among other features. one of them is to communicate with the hotel. I decided to try it out and sent a message on Tuesday. No response. On my last evening, I sent one other message. (see photos) I'm a fairly forgiving guy, but considering this is one of the only supposed ”4-star” hotels in the vicinity, I was hoping for a little more. They don't service the room but once every 5 days (unless you ask for it, but again; Why have a communication feature if you don't monitor it?) if I come back to Phoenix, This will NOT be my first choice. I'm going to say right now, I'll probably look in nearby Tempe or some other suburb and risk the 20-30min. commute than stay here again.

Room with a patio facing the courtyard and pool was nice.

Upon check in to a 2 queen bedroom with my 3-year old son, the temperature was unbearably hot. 80 degrees! The air conditioner was already set to 68 and it was obvious the AC wasn't keeping up and wasn't going to get much better. The AC was working to some degree, because if it wasn't it would have been over 90 degrees in the 105 degree heat. I called downstairs to have maintenance come up while I went downstairs for dinner. They called me and said they would need to move me to a 1 King bed room. Upon check-in to the 2nd bedroom, it was slightly better than the first when it came to temperature, but again it was unbearably hot. I was sweating and now sharing a King bed with my toddler who was telling me it was hot. I couldn't sleep all night. I left the hotel early for my flight totally unrested. 0 minutes of sleep and I'm usually a sound sleeper. For my work, I'm in a hotel 2-3 times a week! Every week! All year long! And I have to go down to the front desk and ask for a new room about every 6 weeks across various hotels in the United States and other countries. What does that tell you? That AC units have an extreme failure rate in hotels compared to your own home's AC unit? Or that these greedy capitalists pigs try to do the bare minimum in maintenance and proper HVAC system design to reduce cuts to their profit margins and they just hope enough people who get into these totally unacceptable rooms will either accept a partial refund in terms of Hilton points, or they'll accept a King room when they wanted a double Queen and would have chosen another hotel property had they known this was going to be their fate for the night? I submit to you that there is only a tiny fraction of these AC incidents that are genuine AC mechanical failures. The rest are the product of greedy slum lords who know they are selling you a defective product and know you won't want to go through the struggle or the fight with them over it. I am a principled man. No one screws with me unjustly and gets away unscathed, even if it's for a dollar. I'll spend a thousand dollars before I let someone see a dime from me if they were taking that money on false pretenses. I was fully prepared to come back a week later to this establishment and rent out the exact same room in the exact same 105 degree heat, just to prove that this wasn't some coincidence that the air conditioning had failed soon before I arrived. Its obvious these inadequacies are known by management. The management of this hotel responds to every negative review on this website and accuses almost every guest on these review platforms of ”lying on social media.” Who are you going to trust? Who do you think the liar is? Is it the numerous guests with complaints? Or is it the management who accuses nearly every single bad review of being a lie? After days of calling the hotel for management and being told again and again and again that my call would be returned within an hour, or within 20 minutes, or whatever, I f

We celebrated 2 friends birthdays over a weekend trip. We had to pay extra to guarantee connecting rooms but it was worth it. The hotel is beautiful with several pools and a water park with a lazy river. The only downside was the bathroom floor and shower area could have been cleaner. But Clara Jane was at the check in desk, she was in training still but did an amazing job helping me. She sent a follow up card to our room and birthday treats for my friends. Great personal touches that mean a lot!! The restaurant choices for dinner were limited as one of them was closed for a few weeks.

Hotel is easy to get to. My towels and linen were fresh and white. The hotel is in good shape. Plently of place to walk or run. The only draw back to this hotel is that it may have had the very worst coffee and the day 2 it actully was undrinkable.

Breakfast is good comfy beds . Quiet in the rooms slept good all night. Toilet kept clogging but over all was good for the money I spent