Hotel Dengan bar di Balqa, Jordan

The hotel is truly magnificent! The staff are open and friendly – always ready to help with everything! I agree with other reviews about the hotel; it's indeed not new and has minor flaws in the rooms, but these are addressed through communication, and they are accommodating! The grounds are very clean and well-maintained – beautiful all around! We booked a room with a large balcony, but it turned out the photos for the room were incorrect, and it was actually in a different category. However, the hotel staff were accommodating and provided the exact room shown in the picture, instead of telling us to 'sort out the mistake ourselves' :) The view is top-notch! In the evening, there was a concert with live music and belly dancing, and the breakfasts were absolutely delicious! Manakish with cheese is a particular favorite! The spreads were also very tasty! Overall, there's a great and extensive selection! The beach staff are excellent – it was our first time at the Dead Sea, and they helped us with everything, explained things, and assisted us attentively!

Room is comfy, staffs in the restaurant and sea side are very welcoming. The stay was great until the day of my check out(Feb 19), the female receptionist was being super rude and refuse to print me an invoice, and didn't even bother to say a complete polite sentence. Her unprofessional behavior ruined everything, can't believe this happened in a Hilton hotel. 床舒服备品好，餐厅和海边的工作人员都很热情友好，本来住的挺开心的，直到2月19日退房，前台有个女的摆臭脸，要invoice也不给我说发我邮箱，特别不耐烦的打发我走，然后到现在也没收到。

Security checks are required for both vehicles and luggage upon check-in. There's also a 100 JOD (approximately 1000 RMB) credit card deposit that's only refunded 10 days after check-out. They don't provide any email confirmation or proof of a successful room inspection after check-out; everything relies on their word. Guests are completely passive in this process. On the upside, you can watch the Dead Sea sunset from the hotel and also float in it. The breakfast buffet is just so-so. For a five-star hotel, this stay felt incredibly stifling. The overall experience was quite poor.

The resort is very large and well located. Upon arrival, both of our rooms were missing hand towels, slippers, and bathrobes, so we had to call to request them. Overall, we had a pleasant stay: the rooms were spacious and offered a beautiful view, and the breakfast was excellent. However, if you are someone who pays close attention to details, you may find that certain aspects are somewhat neglected. The furniture is rather basic, the lobby lacks a cozy seating area, and the staff, while polite, was often slow to respond and not particularly professional. Considering the price, I would have expected a slightly higher standard overall.