Futian Station Guide
Futian Station in Shenzhen is more than just a railway stop but it is one of China’s largest underground transport hubs and a key gateway between mainland China and Hong Kong. Opened in 2015, Futian Station spans multiple underground levels, making it one of Asia’s most extensive subterranean stations. It integrates China Railway High-Speed (CRH) services with Shenzhen Metro Lines 2, 3, and 11, allowing seamless transfers between long-distance trains and local transport. For travellers, it offers a smooth and efficient way to connect with major Chinese cities such as Guangzhou, Beijing, and Shanghai, or to cross the border to Hong Kong in a single journey. With easy metro access, clear English signage, and plenty of amenities, Futian Station makes travelling through southern China straightforward and comfortable.
Getting to Futian Station
Source: China Railway Wiki
No matter where your journey begins such as Hong Kong, Shenzhen city centre, or a nearby airport reaching Futian Station is simple with several convenient transport options.
From Hong Kong
- By MTR and Foot
Take the MTR East Rail Line to Lok Ma Chau Station, then follow the clearly marked signs to the Futian Port immigration checkpoint. After clearing both Hong Kong and mainland China customs, it is a short, covered walk directly into Futian District and the station entrance. - By High-Speed Train
For a faster and more comfortable option, board the Guangzhou–Shenzhen–Hong Kong High-Speed Rail at Hong Kong West Kowloon Station. The journey to Futian Station takes about 15–20 minutes, with frequent departures throughout the day. Tickets can be purchased in advance through Trip.com or the official 12306 app, both of which accept international credit cards.
From Shenzhen City
- Metro Connections
Futian Station is served by Metro Lines 2, 3, and 11, making it easy to reach from most parts of the city. Trains run every few minutes from early morning until late evening, and clear English signs simplify navigation. - Taxi or Ride-Hailing
Licensed taxis and popular ride-hailing apps such as DiDi provide direct, door-to-door service. This is a convenient choice if you are carrying heavy luggage or travelling late at night.
From Airports
- Shenzhen Bao’an International Airport (SZX)
- By Metro: Take Metro Line 11 from the airport directly to Futian Station. The ride is about 35–40 minutes and requires no transfers.
- By Taxi or DiDi: A taxi ride takes roughly 30–40 minutes, depending on traffic. This is the easiest option if you have large suitcases or arrive after metro operating hours.
- Hong Kong International Airport (HKG)
- Airport Express + High-Speed Rail: Ride the Airport Express to Kowloon Station (about 20 minutes). From there, walk or take a short taxi to West Kowloon Station, then board the high-speed train to Futian Station (about 15–20 minutes).
- Cross-Border Bus: Several direct cross-border coach services operate from HKG to Futian District. After clearing immigration, it’s a brief taxi or metro ride to Futian Station.
Flights from Kuala Lumpur to Shenzhen
- Pergi Balik
- Sehala
- direct cheapest
KUL06:104j 10mTanpa hentiSZX10:20Kuala Lumpur - Shenzhen|Jum, 15 Mei|AirAsiaSZX03:204jTanpa hentiKUL07:20Shenzhen - Kuala Lumpur|Ahd, 17 Mei|AirAsiaINR 25,035INR 40,31338% off38% offINR 40,313INR 25,035 - KUL15:554j 5mTanpa hentiSZX20:00Kuala Lumpur - Shenzhen|Rab, 13 Mei|AirAsiaSZX11:254j 10mTanpa hentiKUL15:35Shenzhen - Kuala Lumpur|Sel, 19 Mei|AirAsiaINR 27,084INR 40,31333% off33% offINR 40,313INR 27,084
- KUL22:054j 10mTanpa hentiSZX02:15Kuala Lumpur - Shenzhen|Isn, 11 Mei|AirAsiaSZX20:554j 5mTanpa hentiKUL01:00Shenzhen - Kuala Lumpur|Ahd, 17 Mei|AirAsiaINR 28,205INR 40,31330% off30% offINR 40,313INR 28,205
- KUL22:054j 10mTanpa hentiSZX02:15Kuala Lumpur - Shenzhen|Isn, 11 Mei|AirAsiaSZX03:204jTanpa hentiKUL07:20Shenzhen - Kuala Lumpur|Isn, 18 Mei|AirAsiaINR 29,831INR 29,831
KUL1:00 PM3j 5mTanpa hentiSZX2:00 PMKuala Lumpur - Shenzhen|Fri, Apr 24|AirAsia
SZX1:00 PM3j 5mTanpa hentiKUL2:00 PMShenzhen - Kuala Lumpur|Fri, Apr 24|AirAsiaCari Penerbangan LainCari Penerbangan Lain
Tambang penerbangan yang dipaparkan dari ${{departCityName}} ke ${{arrivalCityName}} adalah berdasarkan harga purata daripada pelbagai syarikat penerbangan untuk 3 bulan seterusnya, mengikut pangkalan data Trip.com terkini.
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Ticketing at Futian Station
Source: CGTN
Buying tickets for both high-speed trains and the Shenzhen Metro is simple if you plan ahead. Travellers have several convenient options:
High-Speed Rail Tickets
- Online Booking: Reserve seats through Trip.com or the official 12306 website/app. Both platforms accept international credit cards, including Visa and Mastercard, making them friendly for Malaysian users.
- Station Counters & Machines: If you prefer to buy in person, Futian Station has staffed ticket counters and self-service machines with English menus. You must present your passport to purchase or collect tickets.
- E-Tickets: When booking online, you can often use an e-ticket by scanning your passport at the gate, eliminating the need for a paper ticket.
- Typical Fare : A one-way Hong Kong West Kowloon → Futian high-speed train ticket is usually around ¥68 (CNY), roughly RM 42 for a standard second-class seat. Prices may vary slightly by train class or time of day
Metro Tickets
- Single Journey Tokens: Purchase from vending machines at any metro station; instructions are available in English.
- Shenzhen Tong Card: For frequent travel, get a rechargeable Shenzhen Tong smart card, which allows easy tap-in/out access and can also be used on buses and some taxis.
- Metro rides start at ¥2 (CNY) about RM 1.20 for short trips and can reach ¥14 (CNY) about RM 8.70 for the longest journeys.
Payment Options for Travellers
- Credit Cards: International cards are widely accepted on Trip.com but may not always work on the 12306 app. Keep a backup payment method.
- E-Wallets: Apps such as Alipay and WeChat Pay are extremely common in China. Malaysian travellers can activate these using a Malaysian bank card before the trip.
- Cash: Carry some Chinese yuan (RMB) in case you encounter machines or shops that only accept cash.
Helpful Tips
- Book high-speed rail tickets at least a few days in advance during holidays or peak seasons.
- Double-check the departure station (e.g., Shenzhen North vs. Futian) when purchasing to avoid confusion.
- Keep your passport handy at all times for ticket collection and station entry.
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Futian Station Layout & Facilities
Source: Wikipedia
Futian Station is one of the largest underground railway hubs in China, designed for easy navigation and a comfortable travel experience. Spread across multiple basement levels, it combines high-speed rail services with Shenzhen Metro lines and modern passenger amenities.
| Area / Feature | Details |
|---|---|
Station Levels | B1:Metro hub for Lines 2, 3, and 11 • B2:Main concourse with ticket counters, security checks, and waiting halls • B3:High-speed rail departure and arrival platforms |
Waiting Areas | Spacious, air-conditioned seating zones with real-time electronic train displays; priority seats for seniors, families, and passengers with disabilities |
Restrooms | Clean, well-maintained toilets on every level; accessible cubicles and baby-changing facilities clearly signposted |
Wi-Fi & Connectivity | Free public Wi-Fi throughout the station plus strong mobile network coverage for translation apps and mobile payments |
Baggage Storage | Secure left-luggage counters and self-service lockers for short-term storage so you can explore luggage-free |
Information Counters | English-speaking staff available for ticketing help, platform directions, and lost-and-found services |
Accessibility | Elevators, ramps, wide corridors, and tactile paving for visually impaired travellers; convenient for wheelchairs and strollers |
Tips | Keep passport and ticket ready for checks • Arrive 30 minutes early if carrying large luggage • Translation apps useful for extra assistance |
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Food & Dining
Source: Eye Shenzhen
Futian Station and its surrounding area offer a wide variety of places to eat—perfect for a quick snack before your train or a sit-down meal after arrival. Malaysian travellers will find both international flavours and local Shenzhen favourites.
Inside the Station
- Quick Snacks & Cafés: You’ll find well-known coffee chains such as Starbucks and Costa Coffee, along with bakeries, juice stands, and convenient grab-and-go counters selling sandwiches, steamed buns, and pastries.
- Fast Meals: Popular Chinese fast-food outlets and noodle shops serve rice bowls, dumplings, and stir-fried dishes—ideal if you need a hot meal between connections.
Nearby Restaurants
- Local Cantonese Cuisine: Within a short walk, the Futian CBD area is filled with dim sum restaurants and seafood eateries showcasing classic Cantonese flavours.
- International Choices: Upscale shopping centres such as Coco Park and MixC Mall (about 5–10 minutes by metro or taxi) feature Japanese, Korean, Western, and Southeast Asian restaurants if you prefer something familiar.
Muslim-Friendly & Halal Options
- Look for restaurants displaying the “清真” (Qīngzhēn) sign, which indicates certified Halal food.
- Several Halal eateries and Middle Eastern restaurants can be found in the Futian District, including areas near Huaqiangbei and Coco Park.
- For added convenience, apps like HappyCow or Google Maps can help locate the nearest Halal-certified spots.
| Location / Area | Halal Options | Approx. Price (RM) |
|---|---|---|
Inside Futian Station Concourse | Limited Halal snacks (packaged items only) | RM 15–RM 28 |
Futian CBD Streets (5–10 min walk) | Several Chinese Muslim (清真) restaurants serving beef noodles and lamb dishes | RM 22–RM 44 |
Coco Park Mall (5–10 min by metro/taxi) | Middle Eastern & Turkish restaurants with certified Halal menus | RM 37–RM 93 |
MixC Mall (about 10 min by metro/taxi) | A few Halal-friendly international eateries (check “清真” sign) | RM 37–RM 93 |
Recommended Hotels in Shenzhen
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The location is fantastic! It's about a 30-minute drive from the airport, and there's a subway station right downstairs. We were less than a 10-minute walk from Zhuoyue Center, and there were all sorts of restaurants and convenience stores nearby – super convenient.
The room was spacious, and the floor-to-ceiling windows offered a great view of the Ping An Finance Center, which was the purpose of our trip. The bedding was really comfortable; the kids slept soundly. As a family of two adults and two children, pushing the twin beds together to make a king was perfect.
The breakfast was also quite good, with various local specialties like rice noodle rolls and congee. The restaurant even had a small play area for kids.
The staff provided excellent service. They went out of their way to accommodate our extra requests. A special thanks to the staff member who helped me with my luggage when I was carrying my child upon arrival. Yoyo provided good service.DariINR 10,700
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The hotel boasts amazing views, and the night lights create a fantastic ambiance – it's incredibly pleasant to look out both in the evening and at night. Check-in and check-out were seamless, and the staff were very responsive, so no time was wasted waiting. The gym facilities are top-notch, with new and a wide variety of equipment, making for a great workout experience. Overall, it's clean and quiet, making for a very comfortable stay. I highly recommend it for both travel and accommodation.DariINR 9,825
Excellent11039 Ulasan
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It's been over half a year since our last stay on the executive floor. We always look forward to coming here to enjoy the executive lounge's snacks, and the breakfast offers plenty of choices. The location is superb, right in the heart of Futian CBD, just a 1-2 minute walk away. It's incredibly convenient with the bustling Huangting Plaza and Link Central shopping malls nearby, offering a wide array of food and entertainment. So, whenever we have free time, we love bringing our kids here for a wonderful weekend [applause][hug]. We really like it here; although the hotel's facilities show their age, you can still see the former grandeur and luxurious decor, with crystal chandeliers and understated, elegant wood accents. Coco Park, a beautiful indoor and outdoor shopping center with many dining options, is also just a 5-7 minute walk away. The service at this hotel is excellent 👍.DariINR 11,479
2425 Ulasan
Huanggang Port and Futian Port Shenzhen|3.55km dari pusat bandar
I planned a trip during the Chinese New Year and compared several hotels before finally choosing the Four Points by Sheraton Shenzhen. I was drawn to its location, and we arrived as scheduled on the fifth day of the New Year. Our group of six took a taxi from Shenzhen Bao'an Airport to the hotel, which took about half an hour. I guess there wasn't much traffic due to the holiday.
Upon arrival, I noticed it's in the Futian Free Trade Zone, and Futian District is Shenzhen's city center, close to Futian Port. The hotel has a fairly large footprint. The lobby has an old-money vibe, which is understandable as it's one of Shenzhen's older five-star hotels, so it's a bit dated. We booked one Deluxe King Room and two Select Twin Rooms. The hotel is divided into an East Wing and a West Wing. The Deluxe King Room was in the East Wing, and the Select Twin Rooms were in the West Wing. It's worth noting that the two buildings are quite far apart. You can access the East Wing directly from the lobby floor, but for the West Wing, you need to take an elevator up to the 5th floor, then navigate three corridors, walking for about a minute to reach the West Wing, and then use your key card to go up to your floor. It's a bit of a trek and not a direct elevator ride. I suspect the West Wing was added later.
The Deluxe Room was slightly smaller and only had a bathtub. The king bed was 1.83 meters, quite large. The Select Room, I believe, is an executive room; it was very spacious, probably around 30 square meters. The twin beds were 1.35 meters, which is good compared to the 1.2-meter beds in other hotels. The bedding was very comfortable and soft. The bathroom had a shower. Although the hardware is a bit old, the service is excellent. The soundproofing in this room is genuinely good; we stayed for four nights and didn't hear any noise. Especially the surroundings of the Select Room – it was high, spacious, and open, creating a very comfortable and un-claustrophobic environment. The cleanliness was also superb. The hotel staff were very warm and friendly; it definitely lives up to five-star service.
The breakfast was standard, meeting the hotel's expected quality. If you don't include breakfast, it's 88 RMB per person for the buffet.
Getting around is also very convenient. Taxis and subways are readily available, and there are plenty of shared bikes (Mobike, Ofo, etc.) nearby. We cycled around the city many times. In February, Shenzhen was already warm enough for short sleeves, making cycling very pleasant.
For those going to Hong Kong, you can reach Futian Port by shared bike in 3 minutes to take the subway to Hong Kong, or take a taxi for 10 minutes to Futian Station (Gate 12A) and take the high-speed rail for 14 minutes to Hong Kong West Kowloon. Crossing the border is also very quick now.
This trip to Shenzhen was a great experience, mainly because I slept so well due to the excellent soundproofing; there was no noise at all. I'll definitely stay here again on my next visit to Shenzhen, which is why I'm leaving this review.
The hotel offers a station transfer service (shuttle bus): Didn't get a chance to use it.DariINR 7,379
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The Hilton brand is pretty good; the service was warm, comfortable, and satisfying. Check-out was quick, and the room facilities were quite complete. The location is in Futian city center, making it very convenient for getting around with excellent transport links. Gangxia North Metro Station is directly opposite, and it's within walking distance to One Avenue. The location is an absolute advantage.DariINR 11,574
Business travel
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Luxurious as expected. The lobby was decked in Christmas cheer and I'm impressed they even have a mini carousel in the lobby for young guests. Location is good, within 5 mins walking distance to Futian Railway Exit 10 (where you can catch a train to Hong Kong), 10 mins walking distance to Futian Exhibition Centre and a metro station on a few lines and surrounded by malls including LinkCity which has many food and shopping options. The room is spacious and clean, well-maintained but dated. Wide selection of amenities including pillow options and I love that I can requests for these through their mini prog in WeChat. Bed is a little soft for my liking. Service is tip tops from the concierge to front desk to housekeeping to Lobby Lounge. Certainly my choice of hotel when I next return to Shenzhen.DariINR 15,018
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A pretty perfect stay! I am traveling a lot around the globe and stay in 5* hotels. There are plenty of high-end luxury hotels in the Futian area. I am happy that I chose the Ritz-Carlton. Not just that the location is ideal - from the moment I entered the property until I left I felt a true warm hospitality. Especially Miya (reception) went above and beyond to make the stay memorable - always with a warm smile, very responsive and kind - it almost felt like having a personal assistant. Also helpful was, that her English is very good. Having a big outdoor pool is fantastic to have after a busy day, and for me it was also a perfect start into the day, after having a gorgeous breakfast (good choice also for Europeans). I appreciate the barista-coffee. The room might not be the newest (Scandinavian-like) design. However, it was in an immaculate state, perfectly clean, spacious, with plenty of well-positioned international plugs (no adapter needed) and very comfortable. And most important to me: with a very quiet A/C. So all in all: I truly can recommend this hotel, and when coming back to Shenzhen I for sure will stay here again.DariINR 28,532
Very Good4013 Ulasan
Shenzhen Convention & Exhibition Center Shenzhen|1.09km dari pusat bandar
The Four Seasons Shenzhen is truly one of the best hotels in the city. From the moment we arrived, we were warmly welcomed by the friendly and attentive staff. Rachel, who assisted us during check-in, was exceptionally kind and helpful. Upon learning that we were in Shenzhen to celebrate our anniversary, she kindly upgraded our room and arranged a beautiful surprise with rose decorations and a cake. Thank you to the Four Seasons team for making our anniversary so special and memorable. The hotel is conveniently located near subway stations and Coco Park, making it very easy to get around. We initially planned to stay for three nights, but due to the hotel’s excellent location, comfort, and outstanding service, we decided to extend our stay by an additional two nights. The Four Seasons is now our top choice in Shenzhen, and we will definitely stay here again on our next visit. The only disappointment during our stay was the limited minibar selection, and the fact that soft drinks were charged. This did not quite meet our expectations for a five-star hotel.DariINR 20,101
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Breakfast
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Great location, only maybe like a 5-6 minute walk to SeaWorld. The room was small but very cozy and provided for all my needs. The front desk was decent too, always saying hello whenever I passed by to reach the elevators. Lastly, the included breakfast is actually very quality for a hotel that cheap (coming from an American at least)!habis dijual
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The room was spacious with a great view. It's quite convenient, only a 10-minute taxi ride to Dameisha.
The staff were all very welcoming and someone helped with our luggage.
There's a shopping mall right next to the hotel, making dining incredibly convenient. The self-service breakfast restaurant also boasts a fantastic view.
It would have been even better if the room provided plastic slippers, as the fabric disposable ones were uncomfortable to wear.
Also, the quality of the noodle soup broth could use improvement. I stayed for three nights, and the broth for the first two mornings was supposedly seafood soup, but I didn't see a single shrimp, and the rice noodles were basically flavorless.
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This little village hides a quiet beach with crystal clear water. Maybe it was the off-season, but there weren't many people, and I absolutely loved that feeling! Being able to step right out to the beach was amazing, and there were some really nice restaurants nearby. The room was well-planned and compact, and I slept very comfortably at night. I personally really enjoy collecting seashells on the beach. The owner also has a pizza restaurant, and they even brought us some sweet dessert soup in the evening, which was delicious. It's a shame we only stayed one night due to our travel plans – I really wish I could be a Shenzhen local, haha! Just a heads-up, many places nearby are called 'White House,' so keep an eye out; this one is the closest to that beautiful restaurant.
My only regret is that the beach is closed off at night, and we didn't have enough time to explore more.
(And a note to the owner: please put out more conditioner; there was only a little bit left, and it wouldn't pump out!)DariINR 4,414
4232 Ulasan
Huaqiangbei Area Shenzhen|3.08km dari pusat bandar
It is as advertised, pretty convenient location. The bed was comfy. I didn't have any concerns. Not a location for window views but a great place to be situated while exploring.
I forgot to take a photo of the room but it was as the photos listed.DariINR 2,897
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The hotel's location is quite good, making it convenient for getting around. The front desk service is also very professional, and they respond promptly to any issues. A unique feature is that the rooms come with a washing machine and an induction cooker. If needed, you can request cooking utensils from the front desk to prepare your own meals.DariINR 8,705
Nearby Attractions from Futian Station
Source: Wkimedia Commons
Futian Station is in the heart of Shenzhen, thanks to its central location in Shenzhen, Futian Station serves as an excellent starting point for Malaysian travellers who wish to explore the city’s highlights, from scenic parks and cultural landmarks to modern shopping hubs, all reachable within minutes by metro or taxi.
| Attraction | Travel Time from Futia | Details |
|---|---|---|
Shenzhen Civic Center & Lianhuashan Park | 1–2 metro stops (about 10 minutes) | Stroll through beautifully landscaped gardens, enjoy panoramic city views from the hilltop, and take photos at the iconic Deng Xiaoping statue. A relaxing break between train rides. |
Huaqiangbei Electronics Market | 3 metro stops (around 15 minutes) | One of the world’s largest electronics hubs. Perfect for tech lovers looking for gadgets, phone accessories, and unique electronics at competitive prices. |
Coco Park Shopping & Dining | 5–10 minutes by metro or taxi | Trendy mall and nightlife area with cafés, restaurants (including Halal-friendly spots), and stylish boutiques—ideal for an evening out. |
Shenzhen Museum | About 10 minutes by metro | Learn about Shenzhen’s rapid transformation from a fishing village to a modern metropolis. Exhibits include history, culture, and innovation. |
Ping An Finance Center Observation Deck | 10–15 minutes by metro | Ride to one of the world’s highest observation decks for breathtaking 360° views of Shenzhen and across to Hong Kong on clear days. |
Whether you have a few spare hours between train connections or an entire day to explore, these attractions near Futian Station offer Malaysian travellers a convenient way to experience Shenzhen’s vibrant culture, modern skyline, and diverse shopping and dining scenes before continuing their journey.
Top Things to do in Shenzhen
Lihat Semua Tarikan
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Getting Assistance at Futian Station
Source: TCB Atlas
Even with careful planning, unexpected issues can happen. Here’s how to find help quickly and keep your journey on track:
Lost Items
- Report Immediately: Go to the nearest Customer Service Centre or Lost & Found counter, clearly marked throughout the station.
- Provide Details: Explain what you lost, where you last had it, and the approximate time.
- Follow Up: Staff will log your report and contact you if the item is found. Make sure your phone stays on and give an email address if possible.
Missed Train or Metro
- High-Speed Rail: Head to the ticket service counter to rebook on the next available train. A small change fee may apply.
- Shenzhen Metro: Simply wait for the next train—services run every few minutes until late at night.
Language Support
- English Assistance: Many ticket counters and information desks have staff who speak basic English.
- Translation Apps: Keep a reliable app like Google Translate ready. Showing a written Chinese phrase on your phone can make communication faster.
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FAQs Futian Station Guide
Where is Futian Station located?
Futian Station sits in the centre of Shenzhen, China, close to the Civic Center and Lianhuashan Park. It serves both the Guangzhou–Shenzhen–Hong Kong High-Speed Rail and Shenzhen Metro Lines 2, 3, and 11.What is the high-speed rail fare from Hong Kong West Kowloon to Futian Station?
A second-class seat costs roughly RMB 80–100 (about RM 50–65). Prices vary slightly by time of day and demand.Can I use e-tickets?
Yes. When booking online, you can usually scan your passport directly at the gate—no paper ticket required.What facilities are available at Futian Station?
Expect clear English signage, large waiting halls, free Wi-Fi, clean restrooms, baggage storage, information counters, and step-free access for travellers with mobility needs.Where can I find Halal or Muslim-friendly food near the station?
Coco Park Mall (about 5–10 minutes by metro or taxi) offers several Halal-friendly restaurants. Expect prices around RMB 40–80 (RM 25–50) per meal.
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