Futian Station Guide

Oleh LunarQis

23 Januari 2026

Futian Station in Shenzhen is more than just a railway stop but it is one of China’s largest underground transport hubs and a key gateway between mainland China and Hong Kong. Opened in 2015, Futian Station spans multiple underground levels, making it one of Asia’s most extensive subterranean stations. It integrates China Railway High-Speed (CRH) services with Shenzhen Metro Lines 2, 3, and 11, allowing seamless transfers between long-distance trains and local transport. For travellers, it offers a smooth and efficient way to connect with major Chinese cities such as Guangzhou, Beijing, and Shanghai, or to cross the border to Hong Kong in a single journey. With easy metro access, clear English signage, and plenty of amenities, Futian Station makes travelling through southern China straightforward and comfortable.

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Getting to Futian Station

Source: China Railway Wiki

No matter where your journey begins such as Hong Kong, Shenzhen city centre, or a nearby airport reaching Futian Station is simple with several convenient transport options.

From Hong Kong

By MTR and Foot
Take the MTR East Rail Line to Lok Ma Chau Station, then follow the clearly marked signs to the Futian Port immigration checkpoint. After clearing both Hong Kong and mainland China customs, it is a short, covered walk directly into Futian District and the station entrance.
By High-Speed Train
For a faster and more comfortable option, board the Guangzhou–Shenzhen–Hong Kong High-Speed Rail at Hong Kong West Kowloon Station. The journey to Futian Station takes about 15–20 minutes, with frequent departures throughout the day. Tickets can be purchased in advance through Trip.com or the official 12306 app, both of which accept international credit cards.

From Shenzhen City

Metro Connections
Futian Station is served by Metro Lines 2, 3, and 11, making it easy to reach from most parts of the city. Trains run every few minutes from early morning until late evening, and clear English signs simplify navigation.
Taxi or Ride-Hailing
Licensed taxis and popular ride-hailing apps such as DiDi provide direct, door-to-door service. This is a convenient choice if you are carrying heavy luggage or travelling late at night.

From Airports

Shenzhen Bao’an International Airport (SZX)
- By Metro: Take Metro Line 11 from the airport directly to Futian Station. The ride is about 35–40 minutes and requires no transfers.
- By Taxi or DiDi: A taxi ride takes roughly 30–40 minutes, depending on traffic. This is the easiest option if you have large suitcases or arrive after metro operating hours.
Hong Kong International Airport (HKG)
- Airport Express + High-Speed Rail: Ride the Airport Express to Kowloon Station (about 20 minutes). From there, walk or take a short taxi to West Kowloon Station, then board the high-speed train to Futian Station (about 15–20 minutes).
- Cross-Border Bus: Several direct cross-border coach services operate from HKG to Futian District. After clearing immigration, it’s a brief taxi or metro ride to Futian Station.

Flights from Kuala Lumpur to Shenzhen

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Tiket flight ke Shenzhen

Ticketing at Futian Station

China's high-speed railway to enter e-ticket era - CGTN

Source: CGTN

Buying tickets for both high-speed trains and the Shenzhen Metro is simple if you plan ahead. Travellers have several convenient options:

High-Speed Rail Tickets

Online Booking: Reserve seats through Trip.com or the official 12306 website/app. Both platforms accept international credit cards, including Visa and Mastercard, making them friendly for Malaysian users.
Station Counters & Machines: If you prefer to buy in person, Futian Station has staffed ticket counters and self-service machines with English menus. You must present your passport to purchase or collect tickets.
E-Tickets: When booking online, you can often use an e-ticket by scanning your passport at the gate, eliminating the need for a paper ticket.
Typical Fare : A one-way Hong Kong West Kowloon → Futian high-speed train ticket is usually around ¥68 (CNY), roughly RM 42 for a standard second-class seat. Prices may vary slightly by train class or time of day

Metro Tickets

Single Journey Tokens: Purchase from vending machines at any metro station; instructions are available in English.
Shenzhen Tong Card: For frequent travel, get a rechargeable Shenzhen Tong smart card, which allows easy tap-in/out access and can also be used on buses and some taxis.
Metro rides start at ¥2 (CNY) about RM 1.20 for short trips and can reach ¥14 (CNY) about RM 8.70 for the longest journeys.

Payment Options for Travellers

Credit Cards: International cards are widely accepted on Trip.com but may not always work on the 12306 app. Keep a backup payment method.
E-Wallets: Apps such as Alipay and WeChat Pay are extremely common in China. Malaysian travellers can activate these using a Malaysian bank card before the trip.
Cash: Carry some Chinese yuan (RMB) in case you encounter machines or shops that only accept cash.

Helpful Tips

Book high-speed rail tickets at least a few days in advance during holidays or peak seasons.
Double-check the departure station (e.g., Shenzhen North vs. Futian) when purchasing to avoid confusion.
Keep your passport handy at all times for ticket collection and station entry.

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Futian Station Layout & Facilities

Source: Wikipedia

Futian Station is one of the largest underground railway hubs in China, designed for easy navigation and a comfortable travel experience. Spread across multiple basement levels, it combines high-speed rail services with Shenzhen Metro lines and modern passenger amenities.

Area / Feature	Details
Station Levels	B1:Metro hub for Lines 2, 3, and 11 • B2:Main concourse with ticket counters, security checks, and waiting halls • B3:High-speed rail departure and arrival platforms
Waiting Areas	Spacious, air-conditioned seating zones with real-time electronic train displays; priority seats for seniors, families, and passengers with disabilities
Restrooms	Clean, well-maintained toilets on every level; accessible cubicles and baby-changing facilities clearly signposted
Wi-Fi & Connectivity	Free public Wi-Fi throughout the station plus strong mobile network coverage for translation apps and mobile payments
Baggage Storage	Secure left-luggage counters and self-service lockers for short-term storage so you can explore luggage-free
Information Counters	English-speaking staff available for ticketing help, platform directions, and lost-and-found services
Accessibility	Elevators, ramps, wide corridors, and tactile paving for visually impaired travellers; convenient for wheelchairs and strollers
Tips	Keep passport and ticket ready for checks • Arrive 30 minutes early if carrying large luggage • Translation apps useful for extra assistance

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Food & Dining

Source: Eye Shenzhen

Futian Station and its surrounding area offer a wide variety of places to eat—perfect for a quick snack before your train or a sit-down meal after arrival. Malaysian travellers will find both international flavours and local Shenzhen favourites.

Inside the Station

Quick Snacks & Cafés: You’ll find well-known coffee chains such as Starbucks and Costa Coffee, along with bakeries, juice stands, and convenient grab-and-go counters selling sandwiches, steamed buns, and pastries.
Fast Meals: Popular Chinese fast-food outlets and noodle shops serve rice bowls, dumplings, and stir-fried dishes—ideal if you need a hot meal between connections.

Nearby Restaurants

Local Cantonese Cuisine: Within a short walk, the Futian CBD area is filled with dim sum restaurants and seafood eateries showcasing classic Cantonese flavours.
International Choices: Upscale shopping centres such as Coco Park and MixC Mall (about 5–10 minutes by metro or taxi) feature Japanese, Korean, Western, and Southeast Asian restaurants if you prefer something familiar.

Muslim-Friendly & Halal Options

Look for restaurants displaying the “清真” (Qīngzhēn) sign, which indicates certified Halal food.
Several Halal eateries and Middle Eastern restaurants can be found in the Futian District, including areas near Huaqiangbei and Coco Park.
For added convenience, apps like HappyCow or Google Maps can help locate the nearest Halal-certified spots.

Location / Area	Halal Options	Approx. Price (RM)
Inside Futian Station Concourse	Limited Halal snacks (packaged items only)	RM 15–RM 28
Futian CBD Streets (5–10 min walk)	Several Chinese Muslim (清真) restaurants serving beef noodles and lamb dishes	RM 22–RM 44
Coco Park Mall (5–10 min by metro/taxi)	Middle Eastern & Turkish restaurants with certified Halal menus	RM 37–RM 93
MixC Mall (about 10 min by metro/taxi)	A few Halal-friendly international eateries (check “清真” sign)	RM 37–RM 93

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Recommended Hotels in Shenzhen

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Facilities & Hygiene: The hotel has been open for a while now. Even though it's been renovated, some parts do show their age, which is to be expected. However, the cleanliness is consistently good, and the rooms are generally very spacious, making for a comfortable stay. Service: The staff are very welcoming. The only minor inconvenience is having to report your car plate to the front desk every time you leave the parking lot.

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Crowne Plaza SHENZHEN FUTIAN by IHG

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My stay at Crowne Plaza Shenzhen Futian was absolutely fantastic! The entire process was smooth, and check-in was efficient and quick. The service was professional and incredibly thoughtful. I was pleasantly surprised with a complimentary room upgrade – the room was comfortable and spacious. The butler service was warm and attentive; they responded promptly to all requests and gave excellent local recommendations for dining and entertainment. Overall, the environment, facilities, and service were outstanding, making for a superb stay. I'll definitely choose this hotel again next time I'm in Shenzhen!

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Sheraton Shenzhen Futian Hotel

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My stay at the Sheraton Shenzhen Futian Hotel was very comfortable overall. The location is super convenient, right next to the Convention & Exhibition Center subway station, just a few minutes' walk away, making getting around and handling business a breeze. The standard room was spacious, the bedding was clean and comfortable, and the soundproofing was also good, ensuring a peaceful night's sleep. The front desk and room service were prompt and friendly. Overall, it offers great value for money, and I would definitely consider staying here again on my next visit to Shenzhen.

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Four Points by Sheraton Shenzhen

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I've stayed here many times. It's in an excellent location, right across from Hong Kong. Transportation is very convenient, being close to both Huanggang Port and Futian Port, which makes getting around easy. The hotel breakfast is great, and the room facilities are excellent. Overall, it's a very good experience.

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Hilton Shenzhen Futian

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Overall, it was a pleasant and satisfactory stay. We were here for several days, and while we had a minor issue at the beginning, the hotel's butler service was incredibly prompt and professional in communicating with us and helping us resolve the problem. The hotel lobby is beautifully decorated, creating a great festive atmosphere. The location is also excellent, with convenient transportation all around, making it easy to get anywhere quickly. There are plenty of dining and entertainment options nearby as well. All in all, it was a good experience.

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Business travel

Futian Shangri-La, Shenzhen

9.4/10Outstanding4684 Ulasan

Shenzhen Convention & Exhibition Center Shenzhen|0.77km dari pusat bandar

The only thing that would make the massage chair water in the pool perfect is if it were 2-3 degrees warmer. It's a bit too cool for just relaxing, though the changing rooms do have hot tubs. However, staying in the changing room for too long gets hot, and there's no view or fresh air. Marriott's water temperature is better in comparison. It's great that this hotel has a steam room and sauna, which is rare in Shenzhen. Overall, the hotel environment and service are excellent.

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The Ritz-Carlton Shenzhen

9.5/10Outstanding3127 Ulasan

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This stay was absolutely wonderful. Big thanks to Eric for proactively reaching out about my check-in request, providing detailed room information, and considering my accommodation needs. He was both professional and reliable. And a huge thank you to Mandy for her meticulous and thoughtful service, as well as her professional demeanor. She made me feel right at home during my stay and showcased the Ritz's top-tier service details and professionalism – truly commendable. **Check-in:** I checked in at the Executive Lounge on the 26th floor. Mandy warmly greeted me and handled the process. I was upgraded to an executive view room, and the overall experience was quick and pleasant. **Room:** I stayed in a newly renovated room this time. For established hotels, a new room, or simply choosing a new hotel, is often the safest bet. **Other amenities:** The toiletries were Diptyque Fig, and the water was VOSS – excellent choices. Welcome fruits were provided, and turn-down service included chocolates. **Executive Lounge:** The 'five meals a day' experience was great. Ms. Mandy gave me a detailed introduction to the current dining options and recommendations, and the other service staff were also excellent. **Breakfast:** The breakfast on the 2nd floor was quite extensive. Plates were cleared quickly, and the service was fantastic. I highly recommend the Eggs Benedict and rice noodle rolls. Overall, it was an outstanding experience, distinct from my Ritz stays in other cities. The emphasis on service truly resonated with me during my time at The Ritz-Carlton, Shenzhen. I'll definitely make an effort to come back and relax here whenever I can.

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Four Seasons Hotel Shenzhen

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On vacation in Shenzhen, I missed my return flight. For the first few days, I stayed at the Kaisa Marriott (far from the airport, by the sea), but I didn't want to travel back and forth and risk missing another flight. So, I found a nice hotel nearby. I have to say, the Four Seasons Shenzhen truly lives up to its name. When I checked in, the front desk attendant was incredibly friendly and approachable, which was a refreshing change from the cold, robotic service at some other hotels – definitely worth praising. Then there's the lobby, the natural light is absolutely unbeatable! There's a grand piano next to the bar, and we happened to see someone playing it. The soft sunlight streaming in made for a truly delightful scene, giving me an excellent first impression of the hotel. As for the room, I was very pleased with the fantastic sound quality of the speakers and the superb view. Although it wasn't on a high floor (I personally prefer staying in very tall hotels), the high-rises opposite perfectly conveyed the hustle and bustle of Shenzhen. The hotel's location is also excellent; the Ritz is directly opposite the Four Seasons, it's only about ten kilometers from the airport, and there's a pedestrian street right next door, making it incredibly convenient to go anywhere. Around 10 PM, we had a few cocktails at the lobby bar, and the atmosphere was super chill. Now, for some minor suggestions after listing the pros. First, the lobby bar closes way too early! It stops service at 11 PM. The front desk attendant even joked, ”I also think drinks should be enjoyed until the early morning hours.” I hope the bar can stay open until midnight so we can relax, chat, and enjoy the Shenzhen vibe a bit longer. Also, I hope the doormen can be a bit more attentive. Since there were four of us arriving in a business van, and each of us had luggage, I wished the doorman would react more quickly and have two more people help with our bags, instead of just one person deliberating on how to carry all our luggage. But these are minor issues. All in all, this Four Seasons experience was a quintessential luxury hotel stay. I hope the hotel continues to strive and maintain the Four Seasons' reputation and service. I look forward to even more delightful surprises on my next stay.

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Crowne Plaza HOTEL&SUITES LANDMARK SHENZHEN by IHG

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Metropark Hotel Shenzhen

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I had a very satisfying stay this time. The customer service, especially ANNA, was incredibly thoughtful and helped us resolve many small issues – much appreciated! The hotel's location is excellent; it's very close to Wutong Mountain, Meisha Peak, and both Dameisha and Xiaomeisha beaches. The subway is an 8-minute walk away, and the Chung Ying Street is a 10-minute walk. Plus, there are plenty of dining options nearby, whether you prefer takeout or dining in. The room was spotlessly clean, truly meeting a five-star standard.

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White House Shenzhen Nan'ao Beach Seaview guesthouse

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I saw this White House B&B online and it looked beautiful. Although it was similarly priced to the White House Hotel, the idea of stepping right out onto the beach was more appealing to me, so I chose the B&B. The first two days we were here, the weather was just awful. Beach trips are really dependent on good weather, so I didn't get the shots I wanted. As a result, I spent those two days visiting other attractions. On the last day, the sun finally came out, and I finally saw the beautiful beach and sea, washing away the gloom of the previous two days. My child was finally able to happily play in the water and dig in the sand, even getting quite a tan. However, Nanao First Beach was smaller than I imagined; I had pictured a very, very long coastline. One morning, just as dawn was breaking, I was woken up by a child from the next room shouting outside. It was a bit annoying to be disturbed before I was fully rested, but it's understandable in courtyard-style accommodations where rooms are connected. Another night, I heard thumping noises outside and thought it was a thief. I went out with a hanger to investigate and found other guests had taken a chair from the courtyard to chat together. Perhaps it's because it was my first time staying in this type of place, but I did feel a bit unsafe initially. Thankfully, I got used to it after two days. As for dining, there are several restaurants nearby, and you can also order delivery directly to your room. The White House itself has a restaurant; unfortunately, I went too late that day and missed out on the pizza. While the service was a bit slow, the food was indeed very good. During my stay, despite a few minor issues with cleanliness, the housekeeper was very proactive in resolving problems. The front desk staff even generously provided sand toys. Whether it was the manager or the owner, one lady was incredibly warm and helpful – I think she had the best service attitude, and I'd like to give her a big thumbs up! For the stunning views on a sunny day and the owner's excellent service, I would definitely come back again.

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Maker Hotel

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Hampton by Hilton Shenzhen Futian Mangrove Park Apartments

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Booked my trip during Chinese New Year, and the front desk agent, Xiao Yang, was incredibly warm and attentive. They let me check in early after confirming with me, and even offered complimentary breakfast and a late checkout, which was very patient of them. The room had a balcony, which was a nice touch overall. The breakfast selection was a bit limited compared to other Hilton properties, and the room rate during Chinese New Year was actually double what you'd pay at Shenzhen North Station. However, the service was consistently excellent.

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Nearby Attractions from Futian Station

File:Futian Railway Station Shenzhen China (38061781625).jpg - Wikimedia Commons

Source: Wkimedia Commons

Futian Station is in the heart of Shenzhen, thanks to its central location in Shenzhen, Futian Station serves as an excellent starting point for Malaysian travellers who wish to explore the city’s highlights, from scenic parks and cultural landmarks to modern shopping hubs, all reachable within minutes by metro or taxi.

Attraction	Travel Time from Futia	Details
Shenzhen Civic Center & Lianhuashan Park	1–2 metro stops (about 10 minutes)	Stroll through beautifully landscaped gardens, enjoy panoramic city views from the hilltop, and take photos at the iconic Deng Xiaoping statue. A relaxing break between train rides.
Huaqiangbei Electronics Market	3 metro stops (around 15 minutes)	One of the world’s largest electronics hubs. Perfect for tech lovers looking for gadgets, phone accessories, and unique electronics at competitive prices.
Coco Park Shopping & Dining	5–10 minutes by metro or taxi	Trendy mall and nightlife area with cafés, restaurants (including Halal-friendly spots), and stylish boutiques—ideal for an evening out.
Shenzhen Museum	About 10 minutes by metro	Learn about Shenzhen’s rapid transformation from a fishing village to a modern metropolis. Exhibits include history, culture, and innovation.
Ping An Finance Center Observation Deck	10–15 minutes by metro	Ride to one of the world’s highest observation decks for breathtaking 360° views of Shenzhen and across to Hong Kong on clear days.

Whether you have a few spare hours between train connections or an entire day to explore, these attractions near Futian Station offer Malaysian travellers a convenient way to experience Shenzhen’s vibrant culture, modern skyline, and diverse shopping and dining scenes before continuing their journey.

Top Things to do in Shenzhen

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Getting Assistance at Futian Station

Visiting Link CentralWalk in Futian CBD Shenzhen - China

Source: TCB Atlas

Even with careful planning, unexpected issues can happen. Here’s how to find help quickly and keep your journey on track:

Lost Items

Report Immediately: Go to the nearest Customer Service Centre or Lost & Found counter, clearly marked throughout the station.
Provide Details: Explain what you lost, where you last had it, and the approximate time.
Follow Up: Staff will log your report and contact you if the item is found. Make sure your phone stays on and give an email address if possible.

Missed Train or Metro

High-Speed Rail: Head to the ticket service counter to rebook on the next available train. A small change fee may apply.
Shenzhen Metro: Simply wait for the next train—services run every few minutes until late at night.

Language Support

English Assistance: Many ticket counters and information desks have staff who speak basic English.
Translation Apps: Keep a reliable app like Google Translate ready. Showing a written Chinese phrase on your phone can make communication faster.

A local SIM card or eSIM ensures you can receive updates from station staff if your belongings are recovered. Activate it on arrival for instant internet access perfect for showing your e-ticket and navigating stations with ease.

Get Your China eSIM Now!

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FAQs Futian Station Guide

Where is Futian Station located?
Futian Station sits in the centre of Shenzhen, China, close to the Civic Center and Lianhuashan Park. It serves both the Guangzhou–Shenzhen–Hong Kong High-Speed Rail and Shenzhen Metro Lines 2, 3, and 11.
What is the high-speed rail fare from Hong Kong West Kowloon to Futian Station?
A second-class seat costs roughly RMB 80–100 (about RM 50–65). Prices vary slightly by time of day and demand.
Can I use e-tickets?
Yes. When booking online, you can usually scan your passport directly at the gate—no paper ticket required.
What facilities are available at Futian Station?
Expect clear English signage, large waiting halls, free Wi-Fi, clean restrooms, baggage storage, information counters, and step-free access for travellers with mobility needs.
Where can I find Halal or Muslim-friendly food near the station?
Coco Park Mall (about 5–10 minutes by metro or taxi) offers several Halal-friendly restaurants. Expect prices around RMB 40–80 (RM 25–50) per meal.

Disclaimer: This article has been provided by an individual contributor or third party platform. If there is any discrepancy regarding the copyright, please contact us directly and we will delete the content immediately.

LunarQis

Digital Writer

A passionate writer who enjoys creating simple, helpful, and easy-to-understand content. She has a strong interest in travel and practical guides, aiming to share useful information that helps readers plan better and travel with confidence

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Futian Station Guide

Getting to Futian Station

From Hong Kong

From Shenzhen City

From Airports

Flights from Kuala Lumpur to Shenzhen

Ticketing at Futian Station

High-Speed Rail Tickets

Metro Tickets

Payment Options for Travellers

Helpful Tips

🔥Up to 20% OFF on New Hotels

Futian Station Layout & Facilities

🔥Go China

Food & Dining

Inside the Station

Nearby Restaurants

Muslim-Friendly & Halal Options

Recommended Hotels in Shenzhen

5 star

Wyndham Grand Shenzhen

Crowne Plaza SHENZHEN FUTIAN by IHG

Sheraton Shenzhen Futian Hotel

Four Points by Sheraton Shenzhen

Hilton Shenzhen Futian

Business travel

Futian Shangri-La, Shenzhen

The Ritz-Carlton Shenzhen

Four Seasons Hotel Shenzhen

Crowne Plaza HOTEL&SUITES LANDMARK SHENZHEN by IHG

Metropark Hotel Shenzhen

Breakfast

Insio Hotel (Shenzhen Shekou Maritime World)

Hyatt Regency Shenzhen Yantian

White House Shenzhen Nan'ao Beach Seaview guesthouse

Maker Hotel

Hampton by Hilton Shenzhen Futian Mangrove Park Apartments

Nearby Attractions from Futian Station

Top Things to do in Shenzhen

Getting Assistance at Futian Station

Lost Items

Missed Train or Metro

Language Support

🔥Best Wushan, Best Three Gorges

FAQs Futian Station Guide

Where is Futian Station located?

What is the high-speed rail fare from Hong Kong West Kowloon to Futian Station?

Can I use e-tickets?

What facilities are available at Futian Station?

Where can I find Halal or Muslim-friendly food near the station?

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