Hotel Hot Springs di Western Australia, Australia

I am writing this to warn other travelers about a major security and privacy failure we experienced at Duxton Hotel WA. Upon returning to our room at 8:55 PM, we were shocked to find our room door fully open and propped up with a wooden door wedge. Our room was located near the elevator, meaning our personal belongings and privacy were completely exposed to every passerby for nearly 5 hours (housekeeping finished at 4:30 PM). The most disappointing part was the management's response. They admitted the mistake but refused a refund, justifying it by saying ”CCTV showed no one entered” and ”nothing was stolen.” This logic is absurd. Security is about prevention, not just reporting after a crime occurs. Whether or not someone entered is a matter of LUCK, but leaving the door open was a total failure of their ”Duty of Care.” They offered a bottle of wine and breakfast, which we declined as it felt like a dismissive gesture for such a serious security issue. If you value your privacy and safety, think twice before staying here. A 5-star hotel should not have a 0-star security protocol.

We had a very good experience during our stay. The room was clean, modern, and comfortable. The staff at the front desk were friendly and check-in was a breeze. The location was convenient for getting around. No complaints at all—it was exactly what we needed for our trip. Would happily stay here again.