Hotel Hot Springs di Western Australia, Australia

I am writing this to warn other travelers about a major security and privacy failure we experienced at Duxton Hotel WA. Upon returning to our room at 8:55 PM, we were shocked to find our room door fully open and propped up with a wooden door wedge. Our room was located near the elevator, meaning our personal belongings and privacy were completely exposed to every passerby for nearly 5 hours (housekeeping finished at 4:30 PM). The most disappointing part was the management's response. They admitted the mistake but refused a refund, justifying it by saying ”CCTV showed no one entered” and ”nothing was stolen.” This logic is absurd. Security is about prevention, not just reporting after a crime occurs. Whether or not someone entered is a matter of LUCK, but leaving the door open was a total failure of their ”Duty of Care.” They offered a bottle of wine and breakfast, which we declined as it felt like a dismissive gesture for such a serious security issue. If you value your privacy and safety, think twice before staying here. A 5-star hotel should not have a 0-star security protocol.

Mandurah Quay Resort is a very family-oriented run resort. Full of friendly and helpful staff who are always there to help you. It resides at a quiet corner of mandurah which gives you the peaceful which any urban hectic human needs. Book a 2rooms Spa apartment where I can enjoy the jacuzzi amenities within the room. Room was spacious and clean. Very decent value for its price. If you like to have some fun, can loan the crab pots and various equipment from the hotel owner/staff who are more than willing to go the extra miles. Dropping point is at the jetty within walking distance. Can also drive around to visit the Giant of Mandurah who are sited in magnificent sceneries. Beautiful , huge and yet can feel the freedom and friendliness of the giant.