Hotel Kolam air panas di Pentadbiran Red Sea, Mesir

Excelente hotel! Todos os staff maravilhosos! Nos trataram super bem. Comida do restaurante Culina excelente, alfredo no café da manha tambem, almoco poderia ter mais opçao de comida local (egito, oriente medio, que é maravilhosa). Tudo excelente! Amamos, ja queremos voltar! A única coisa que nao atende bem sao os preços do Spa, estão mais caro que no UK. (Massagem, sauna)

We received a warm welcome at the hotel and this continued for the whole two weeks that we were there, all of the staff work so hard and nothing is too much trouble for them. We did not have a refurbished room but it was kept spotlessly clean every day (thank you Hassam) with a nice view of the beach. We requested a room near the main facilities because my husband cannot walk very well and this room (235) was ideal for reaching the restaurants, beach and pool. Each time we entered the buffet we would be greeted by Nada who was always cheerful.The food in the buffet was ok we managed to find something at each meal for us which is rare as we have one plain only food eater and a vegetarian in our family. It would have been helpful if there was a label indicating the suitable for vegetarians options though. When my husband was struggling to carry his plate and walk to our table one of the waiters would rush to help him even Yasser the manager helped him on many occasions and was very friendly and kind which we were grateful for as he was very busy every day checking that everything was perfect in all of the restaurants and bars. Thank you to Gerges too and shkran lak to Mostafa Salah for the Arabic lessons. We visited the Elia restaurant a couple of times the meals were very nice so thank you David for making our visits there so enjoyable. I couldn’t sleep very well because for some strange reason people in the rooms around us insisted on slamming their doors shut at all hours so I used to go to the beach early each day before breakfast,Taha and Muhammad would put up a couple of wind breaks around a pair of sun beds for me and I was able to lye in peace in the shade listening to the waves instead of the bang, bang, bang of the doors. There was never any trouble getting a sun bed at the beach throughout the day but it was January so I’m not sure what it would be like in summer. Similarly around the pool there were usually beds free throughout the day, the pool itself was nice and warm and we enjoyed sitting at one of the tables enjoying the view and having a drink at the pool bar. Unfortunately I managed to get a heat rash even though the temperature was only in the 70s I was chatting to Gomaa who works to keep the grounds looking so lovely and he advised me that the pharmacist across the road from the hotel would be able to help me and thankfully they did. We had three massages each at the spa during our stay the price was very reasonable, we also used the sauna and hot tub which was free. We used the gym which was well equipped and the staff helpful. We also enjoyed playing pool each day on one of the three pool tables at the hotel. A couple of days before we left we used the laundry offer Amear did a fantastic job our clothes were washed, ironed and folded so beautifully that we just put them straight into our cases. It was our first time at the Sunrise but now we know why so many people return here we had a wonderful time despite the door

We really had a fantastic time here! We came here to enjoy ourselves and we absolutely succeeded! The service is really great! You can notice that it matters what nationality you have by how you are treated... The hotel looked great and really has everything you need: shops, a la carte restaurants, several swimming pools, water park, beach, sea and sun! The animation team is also really great, there is plenty to do for young and old throughout the day! They create a fantastic and cozy atmosphere with their enthusiasm! The boat party was great too! In particular Lenka, she really made our holiday complete and she gave us a smile on our face every day! Her energy and sincerity is really super!

إستقبال ممتاز من موظفين الاستقبال خدمة ممتازه الغرف فوق الممتاز الخدمة علي البول والمطاعم ممتازه إستقبال جيد جدا من إدارة المطعم الاكلات ممتازه واكتر حاجة أسعدتني انا وأسرتي الانيميشن ممتاز شكرا جدا إدارة فندق تروبيتال شهل حشيش علي حسن الاستقبال

الفندق مناسب كقيمه مقابل سعر تعاون استاذ ناجى وهو انسان قمه فى الاخلاق وواجهة تشرف للفندق فى الاستقبال ومساعدته لتغيير الغرف بما يتناسب مع عائلتى يكفى انى ازور المكان تانى للاسف تعامل طاقم المطعم مع الاجنبى افضل من المصرى ولكن تعاملهم كويس كابتن عبد الخالق المدير الرياضى فى الفندق انسان على خلق وبشوش وبيساعد الغير جدا نظافة الغرف جيدة وعمال النظافة محترمين الترفيه مش احسن حاجة بس مناسب كقيمه مقابل سعر الشاطى كويس رملى ان شاء الله هاكرر الزيارة

It was the worst experience ever. Starting from the front desk unprofessional attitude as we were received by Ehab who poorly handled our check in. By the time we reached our rooms, we were already stressed by the front desk inefficiency, inside the rooms there was Glass water bottles that couldn’t possibly be opened to the extent that we had to contact the housekeeping they also couldn’t open them, so after almost 30 min we finally got the normal easy opening plastic water bottles and finally managed to drink water. The rooms are extremely old to the extent that the doors open without keys ( videos and photos attached). The least I would say is that it’s not a safe place to be as you can’t possibly lock your doors. The second night there was very loud music from 1 am till 4 am, couldn’t get a minute of sleep during this period. We reported to the reception but as usual no action taken at all not even an apology. The next door room was extremely noisy too and as mentioned earlier no action taken by the hotel management until I threatened to call the police, which I should have done back then. The third day I had to shower in Cold Water the hot water was out. Two of our group vomited, the food is very bad quality, the management isn’t responsive to any complaints, they don’t even listen, they are simply absent. The GM is always not available inside the hotel and no replacements, only a front desk manager named Khaled Abdraboh, who’s unprofessional and clearly untrained, lacking wisdom & common sense. His behavior was extremely poor, arrogant & aggressive. I used to go there every year for more than ten years, I used to be a loyal customer and gave many good reviews in the past years but this time my experience was horrible. I would never lay a foot there. It’s a shame how bad management can destroy years of work and good reputation and kill customer loyalty forever.

الخدمة ممتازة و الاكل متنوع و متقن جدا و السويت بالبرايفت بول تحفه لشهر العسل هادئ و الانيميشن راءع و مسلي و الانيميشن تيم محترف و خدمه الغرف فوق الممتازه و جميله و العاملين زوق جدا و لديهم خبره ممتازه جدا لا توصف و تم ارسال هدايا راءعه بمناسبه 🎄

فندق جميل جدا والاكل تحفه وفريق الترفيه يجنن وبالاخص رومه وعبدالله ومدير الفندق راجل متعاون جدا مستر وائل عامر قمه في الادب والاحترام والبيتش والبول حلوين جدا والنادي الصحي والجيم والمشروبات وفريق المطبخ وفريق الانقاز متعونين جدا ناس محترمه

It was a great vacation, the atmosphere was pleasant, the service and staff, and also the location of the hotel were very nice ... But I would like to note that booking through this site is for Eastern Europe only, so the balance will paid in the hotel, this is happen with me because I didn’t knew that

Excelente hotel! Todos os staff maravilhosos! Nos trataram super bem. Comida do restaurante Culina excelente, alfredo no café da manha tambem, almoco poderia ter mais opçao de comida local (egito, oriente medio, que é maravilhosa). Tudo excelente! Amamos, ja queremos voltar! A única coisa que nao atende bem sao os preços do Spa, estão mais caro que no UK. (Massagem, sauna)

We received a warm welcome at the hotel and this continued for the whole two weeks that we were there, all of the staff work so hard and nothing is too much trouble for them. We did not have a refurbished room but it was kept spotlessly clean every day (thank you Hassam) with a nice view of the beach. We requested a room near the main facilities because my husband cannot walk very well and this room (235) was ideal for reaching the restaurants, beach and pool. Each time we entered the buffet we would be greeted by Nada who was always cheerful.The food in the buffet was ok we managed to find something at each meal for us which is rare as we have one plain only food eater and a vegetarian in our family. It would have been helpful if there was a label indicating the suitable for vegetarians options though. When my husband was struggling to carry his plate and walk to our table one of the waiters would rush to help him even Yasser the manager helped him on many occasions and was very friendly and kind which we were grateful for as he was very busy every day checking that everything was perfect in all of the restaurants and bars. Thank you to Gerges too and shkran lak to Mostafa Salah for the Arabic lessons. We visited the Elia restaurant a couple of times the meals were very nice so thank you David for making our visits there so enjoyable. I couldn’t sleep very well because for some strange reason people in the rooms around us insisted on slamming their doors shut at all hours so I used to go to the beach early each day before breakfast,Taha and Muhammad would put up a couple of wind breaks around a pair of sun beds for me and I was able to lye in peace in the shade listening to the waves instead of the bang, bang, bang of the doors. There was never any trouble getting a sun bed at the beach throughout the day but it was January so I’m not sure what it would be like in summer. Similarly around the pool there were usually beds free throughout the day, the pool itself was nice and warm and we enjoyed sitting at one of the tables enjoying the view and having a drink at the pool bar. Unfortunately I managed to get a heat rash even though the temperature was only in the 70s I was chatting to Gomaa who works to keep the grounds looking so lovely and he advised me that the pharmacist across the road from the hotel would be able to help me and thankfully they did. We had three massages each at the spa during our stay the price was very reasonable, we also used the sauna and hot tub which was free. We used the gym which was well equipped and the staff helpful. We also enjoyed playing pool each day on one of the three pool tables at the hotel. A couple of days before we left we used the laundry offer Amear did a fantastic job our clothes were washed, ironed and folded so beautifully that we just put them straight into our cases. It was our first time at the Sunrise but now we know why so many people return here we had a wonderful time despite the door

We really had a fantastic time here! We came here to enjoy ourselves and we absolutely succeeded! The service is really great! You can notice that it matters what nationality you have by how you are treated... The hotel looked great and really has everything you need: shops, a la carte restaurants, several swimming pools, water park, beach, sea and sun! The animation team is also really great, there is plenty to do for young and old throughout the day! They create a fantastic and cozy atmosphere with their enthusiasm! The boat party was great too! In particular Lenka, she really made our holiday complete and she gave us a smile on our face every day! Her energy and sincerity is really super!

إستقبال ممتاز من موظفين الاستقبال خدمة ممتازه الغرف فوق الممتاز الخدمة علي البول والمطاعم ممتازه إستقبال جيد جدا من إدارة المطعم الاكلات ممتازه واكتر حاجة أسعدتني انا وأسرتي الانيميشن ممتاز شكرا جدا إدارة فندق تروبيتال شهل حشيش علي حسن الاستقبال

الفندق مناسب كقيمه مقابل سعر تعاون استاذ ناجى وهو انسان قمه فى الاخلاق وواجهة تشرف للفندق فى الاستقبال ومساعدته لتغيير الغرف بما يتناسب مع عائلتى يكفى انى ازور المكان تانى للاسف تعامل طاقم المطعم مع الاجنبى افضل من المصرى ولكن تعاملهم كويس كابتن عبد الخالق المدير الرياضى فى الفندق انسان على خلق وبشوش وبيساعد الغير جدا نظافة الغرف جيدة وعمال النظافة محترمين الترفيه مش احسن حاجة بس مناسب كقيمه مقابل سعر الشاطى كويس رملى ان شاء الله هاكرر الزيارة

It was the worst experience ever. Starting from the front desk unprofessional attitude as we were received by Ehab who poorly handled our check in. By the time we reached our rooms, we were already stressed by the front desk inefficiency, inside the rooms there was Glass water bottles that couldn’t possibly be opened to the extent that we had to contact the housekeeping they also couldn’t open them, so after almost 30 min we finally got the normal easy opening plastic water bottles and finally managed to drink water. The rooms are extremely old to the extent that the doors open without keys ( videos and photos attached). The least I would say is that it’s not a safe place to be as you can’t possibly lock your doors. The second night there was very loud music from 1 am till 4 am, couldn’t get a minute of sleep during this period. We reported to the reception but as usual no action taken at all not even an apology. The next door room was extremely noisy too and as mentioned earlier no action taken by the hotel management until I threatened to call the police, which I should have done back then. The third day I had to shower in Cold Water the hot water was out. Two of our group vomited, the food is very bad quality, the management isn’t responsive to any complaints, they don’t even listen, they are simply absent. The GM is always not available inside the hotel and no replacements, only a front desk manager named Khaled Abdraboh, who’s unprofessional and clearly untrained, lacking wisdom & common sense. His behavior was extremely poor, arrogant & aggressive. I used to go there every year for more than ten years, I used to be a loyal customer and gave many good reviews in the past years but this time my experience was horrible. I would never lay a foot there. It’s a shame how bad management can destroy years of work and good reputation and kill customer loyalty forever.

الخدمة ممتازة و الاكل متنوع و متقن جدا و السويت بالبرايفت بول تحفه لشهر العسل هادئ و الانيميشن راءع و مسلي و الانيميشن تيم محترف و خدمه الغرف فوق الممتازه و جميله و العاملين زوق جدا و لديهم خبره ممتازه جدا لا توصف و تم ارسال هدايا راءعه بمناسبه 🎄

فندق جميل جدا والاكل تحفه وفريق الترفيه يجنن وبالاخص رومه وعبدالله ومدير الفندق راجل متعاون جدا مستر وائل عامر قمه في الادب والاحترام والبيتش والبول حلوين جدا والنادي الصحي والجيم والمشروبات وفريق المطبخ وفريق الانقاز متعونين جدا ناس محترمه

It was a great vacation, the atmosphere was pleasant, the service and staff, and also the location of the hotel were very nice ... But I would like to note that booking through this site is for Eastern Europe only, so the balance will paid in the hotel, this is happen with me because I didn’t knew that

افضل اجازة واحتفال بعيد جوازنا الثاني - الغرفه كانت اكثر من رائعه وقمه في النظافه وتري البحر في منظر اكثر من رائع باتقدم بكل الشكر لقسم الهاوس كيبينج علي اهتمامهم بنظافه الغرفه بصورة يوميا المطعم كان جميل جدا والاكل كان جميل ومتنوع خصوصا منيو يوم الجمعه الاورينتال والموظفين كانو في تعاون ودايما مبتسمين الريسبشن كان دايما مستجيب لطلباتنا وسريع في check in and out