Hotel Hot Springs di Casablanca-Settat, Morocco

A beautiful hotel, well designed and well placed to get to the main places to visit in Casablanca. The staff on reception and the concierge were delightful, smiley and cheerful always- we really appreciated it. The dining area staff we encountered were not as cheery or helpful. The breakfast was mediocre, a meagre selection and not appealing. We didn’t like the fact that we had to wait to be served drinks in the morning, hot water, tea and coffee should be on tap for multiple visits during breakfast. The person behind the drinks bar was slow to take and make the orders and not particularly helpful- some cafetières or tea and coffee dispensers would remedy this. The room itself had a few cosmetic imperfections and could do with a deep clean, including the walls. We were surprised to see a lack of bidet showers in the bathroom, which was inconvenient and not in keeping with the culture we were expecting. Finally, the water went off a couple of times and the lifts were not in working on one occasion, both were rectified fairly quickly, but it was an inconvenience as we were not able to complete our morning ablutions.

I booked a twin room with a city view, and when I checked in, I asked the front desk for a room with a better view. To my delight, I was upgraded to a sea view room! From the room, I could see the Hassan II Mosque and the ocean, which was a fantastic view. However, there were some issues with the facilities. The shower drain was severely clogged, and there was only one bathrobe in a double room, and only one mouthwash cup in the bathroom. Since I was only staying for one night, I didn't bother to complain. It felt like the hotel's hygiene and service weren't up to standard. I hope my review helps them improve their service quality.