Hotel berhampiran Chapelle Penitents-gris (Chapelle des Bourras), Aix-en-Provence

Clean and updated room with small kitchen that has everything very nice helpful staff 10 min walk to center I had a large balcony (but there is no privacy between the other balcony ) and the balcony is off the bathroom which was a bit strange ….very quiet room nice stay

This business needs a huge overhaul. It is unacceptable to rob guests with such terrible accommodation. I had booked 10 days in this place. Upon my arrival after a long trip with my heavy backpack, the receptionist ignored me as I waited for her to greet me. What a greeting! 'You will need to bring your rubbish in the bin before you leave; you will be given fresh linen in four days; you need to sign in to the internet every time you use it; you will need to do the dishes before you leave' etc...No welcome words, only orders. I felt I was signing in to jail! I have been in hostels in the past, am well travelled and I manage my expectations, but this was far worse than any hostel, airbnb, hotel, or residence I have ever been to. Upon entering my studio - I would not call it an apartment, I found the shower head dirty, the wastebasket dirty, the walls bare of any decor except for a cheap frame. There was only ONE plastic hanger in the closet, with all the others broken. In the kitchen, there was a 2oz bottle of washing detergent and not much at all, not even a coffee maker, just a kettle. There was only one roll of toilet paper for my 10 day stay. No one was ever at the reception except early in the mornings. You could not reach anyone in the afternoon or evening. When I ran out of toilet paper, I asked on my way out to have a few rolls dropped in my room. Upon my return that night, nothing. Luckily I met some guests who were sitting outside (equally unhappy with the residence), who saved me and were most kind, bringing me a roll. When the next morning I asked for toilet paper again, after having left a note at the unstaffed reception desk, I was finally given some. But fresh towels after 4 days? The response was ”well, I don't know, I have to ask my colleague...” I could not believe the staff's attitude. I was happily able to find a place 8 days later and could not leave soon enough. (Unfortunately, in high season and at the last minute, accommodations are nearly impossible to find in Aix.)

I would not recommend this hotel. -Hard to find -Far from city center ($15 euro Uber each way) -no face cloths provided -only one small roll of toilet paper provided (and a half used one) -soap dispensers almost empty -no hair dryer -air conditioner didn’t work -did not allow early check in -stains on walls -broken glass in the cupboard -cobwebs -moldy shower curtain -shower handle was broken and didn’t stay on the holder -They charge $7 per clean (daily clean is not included!!) These are the reasons I would not stay again or recommend staying. This hotel needs improvement and care. The positives: -Staff are nice -Bed was comfortable -Free street parking out front or just $5 underground

Arrivée tardive à 2h du matin, le mec de la borne vraiment pas cool, impolie. Je lui est expliquer que j'avais déjà payer mais il m'a refait payer une deuxième fois. Heureusement la dame de l'accueil m'a remboursé et elle était très gentille. A revoir le service de nuit

We have spent one night in this hotel a few kilometers from the center of Aix en Provence. The check in was quick and smooth and our room spacious and fairly clean. It was a pleasure to enjoy the swimming pool on a hot day like the one we had. It was a good stay and very good value for money considering the high prices in high season.

The location in a forested undeveloped area is great. Good location if you want to walk in the ”forest” or is a visitor at CEREGE, which is a 15 min walk away through the ”forest”. Rooms are very standard, but everything worked and the bathroom was nice and spacious. Staff was kind. Breakfast was good and the shared facilities are attractive. However, I am not satisfied with the booking experience: There are way too many options available and the difference between them is not clear. I booked a nonreimbursable B&B rate which was a bit cheaper on the booking page, but ended up being charged the full list price with breakfast billed separately. So ”B&B” does not mean bed and breakfast here. I pointed this out afterwards by e-mail, and have had no reply from the hotel at this time (2-3 days later).

Un établissement très accueillant très à l’écoute. Un lieu très agréable un extérieur spacieux, une qualité de service rare Denis jours .

Le cadre de verdure est agréable malgré la proximité de la zone commerciale. Appartement correct et propre à notre arrivée. Petit déjeuner correct. Points à savoir: les enfants n'ont pas pied dans la piscine sauf dans le tout petit bain; l'équipement de la cuisine est minimaliste, difficile de cuisiner; dans le logement en duplex, la climatisation étant installée en bas, l'été on a chaud dans la mezzanine et ceux qui dorment en bas dans le canapé ont froid; le canapé a un matelas plutôt fin; certains soirs il y a une grosse soirée très bruyante dans le club de sport voisin.