Hotel berhampiran Falah Dhiab, Aix-en-Provence

We stayed for three nights. Overall, we don’t feel that Le Pigonnet should currently be open. It is our impression that the staff agree. The hotel is currently communicating to guests that the late arrival of building materials accounts for the extent of current building works. We find this hard to believe- months after re-opening, the ongoing works are very extensive. The hotel seems many many months away from finishing building works as of July 2024. Esprit de France is a large hospitality company, and this hotel is one of their flagship properties. We feel they are showing disregard for their guests (and employees) by remaining open. We feel this decision was likely made by a corporate entity with little empathy for the guests, or employees. I want to paint a picture of the state of the hotel: - The main hotel building and restaurant are empty shells- there is literally no floor, plumbing, or electricity. There are no windows or doors (though these were being installed in front of breakfasting guests during our stay) - There is nowhere indoors for breakfast. When we enquired where breakfast would be moved if it rained during service (and it did, though only lightly), we were met with a shrug. We imagine it is the same for lunch and dinner. - There are no indoor spaces/lounges/bar areas for anyone arriving early prior to check-in or for someone who simply wants to sit - The hotel “office/reception” has a single toilet and vanity for staff and guests - To hide the building works the hotel has invested in what would be tens of thousands of dollars of potted plants. They are still in plastic tubs, and blow over in inclement weather (literally onto guests during our first breakfast). Some have died and not been moved. - During outdoor breakfast service, there were multiple tradespeople visible literally feet from guests. There was drilling and hammering. This was on a Saturday and Sunday (after being told no building works would take place on the weekend). Breakfast was (in spite of earnest staff) such a comedy that we were entertained. - Guest Wifi regularly drops out entirely (why renovation would effect this is a mystery) We were initially accommodated in a room in a separate villa from the main hotel. This was thehe worst rooms we have ever stayed in (arriving at 1am we felt unable to complain to the pleasant night porter). We could hear when the person staying in the room above us was going to the toilet. This was not only because every shoeless footstep was clearly audible, but also because the unclad drainage pipe ran straight through our dressing room. Every drop of liquid from the room above could be heard tinkling through the pipes. The floor was so dusty that our feet were brown from stepping to the toilet. The bath and shower area stank (and there was no toilet in this space). This space, which does not seem to be under renovation (comical really given the rest of the property is) should be closed. Thank goodness the hotel

艾克斯市區真的很難停車。建議打電話跟酒店預約停車位（衹有三個）。這是一家很熱門的酒店，挺新潮。幾個店員都非常熱心，英語不好的中國人不用擔心交流問題。因為附近在修路，店員在地圖上耐心地給我畫行車路線圖，還要主動給我推薦餐館和景點。附近有小超市，水果店，點心店，路口有當地人也去的很美味的餐館，名叫 Le Thermal。不過最好在晚上七點前回酒店。

Arrivée tardive à 2h du matin, le mec de la borne vraiment pas cool, impolie. Je lui est expliquer que j'avais déjà payer mais il m'a refait payer une deuxième fois. Heureusement la dame de l'accueil m'a remboursé et elle était très gentille. A revoir le service de nuit

We have spent one night in this hotel a few kilometers from the center of Aix en Provence. The check in was quick and smooth and our room spacious and fairly clean. It was a pleasure to enjoy the swimming pool on a hot day like the one we had. It was a good stay and very good value for money considering the high prices in high season.

The location in a forested undeveloped area is great. Good location if you want to walk in the ”forest” or is a visitor at CEREGE, which is a 15 min walk away through the ”forest”. Rooms are very standard, but everything worked and the bathroom was nice and spacious. Staff was kind. Breakfast was good and the shared facilities are attractive. However, I am not satisfied with the booking experience: There are way too many options available and the difference between them is not clear. I booked a nonreimbursable B&B rate which was a bit cheaper on the booking page, but ended up being charged the full list price with breakfast billed separately. So ”B&B” does not mean bed and breakfast here. I pointed this out afterwards by e-mail, and have had no reply from the hotel at this time (2-3 days later).

Chambre en réz de chaussée très salle sous le lit près de la fenêtre un truc bizarre urine vomit on ne savais pas trop une odeur d égout et de moisit salle de bain très petite ou il manque la tablette ménage des toilettes vraiment pas terrible heureusement literie propre et de bonne qualité cette chambre était à refaire nous avons pris le petit déjeuner mais plus de café le dimanche à 9h30 viennoiseries brûlées et pas cuites le cadre est magnifique c’est vraiment dommage qu’il y est si peu d’entretien et de ménage il manque des tasses des cuillères à la réception pour le petit déjeuner

Un établissement très accueillant très à l’écoute. Un lieu très agréable un extérieur spacieux, une qualité de service rare Denis jours .

Le cadre de verdure est agréable malgré la proximité de la zone commerciale. Appartement correct et propre à notre arrivée. Petit déjeuner correct. Points à savoir: les enfants n'ont pas pied dans la piscine sauf dans le tout petit bain; l'équipement de la cuisine est minimaliste, difficile de cuisiner; dans le logement en duplex, la climatisation étant installée en bas, l'été on a chaud dans la mezzanine et ceux qui dorment en bas dans le canapé ont froid; le canapé a un matelas plutôt fin; certains soirs il y a une grosse soirée très bruyante dans le club de sport voisin.

The hotel itself was ok. And the breakfast spread was quite nice. But a couple of problems: when we got to the room there was no toilet paper (or facial tissues). We picked some TP up from the front desk. Then when we went out, we put the “do not disturb” sign out. They came in anyway and remade the bed, but still didn’t bring any facial tissues. But the worst thing is we scheduled a shuttle to the nearby Vitrolles train station for 8:40. The train on Sat comes once an hour, so should have been plenty of time to catch the 9am train. Well the shuttle didn’t show up until about 8:54, and we missed the train. Tue annoying thing is I asked the front desk lady when the shuttle would arrive and she told me two minutes. If it had really been two minutes we would have made it. Or if she told me it would be late we could have walked (it’s like a 10- minute walk). Instead I’m sitting here waiting for an hour for the next train, so I figured I would write a review with all this extra time…