Hotel berhampiran Stade Joël Chevalier, Aix-en-Provence

The most beautiful villa grounds stunning rooms gorgeous service terrible, when paying what we did per night , you expect service, not to demean anyone or bring them down cos i am paying tho we do expect top notch service and acknowledgement if it’d not, the young lady at breakfast was superb I don’t know her name for the rest it was poor, pool service dismal no one to come and check if you want anything you have to sort out your own umbrella, and towels, when you are thirsty print a straw so you can run to the pool to drink, when asking for olives which is a basic they had said they ran out and not even can I eat you anything else, make a plan, we are not staying in an unsophisticated hotel thank good ness we had our old pips left so we could tackle what was left on the pip our friend ordered coffee and asked for a biscuit they ran out of that as well i means heloooooooo what is that ???the breakfasts were lavish so you feel you in for a treat no wonder its included cos boy you will sure starve when its lunch time, we have travelled and being lucky to have stayed in some extraordinary hotels so it was not an unrealistic expectation, we not asking anyone to kiss our feet just basic hospitality and going the extra Mile - our lunch took the one day way over an hour when bringing it to the GM attention she listened and nodded and that was it no apology tho ha we lunch on us, seen as how you waited way over what it should have been or a bottle of wine no acknowledgement of our complaints, when you paying this amount you expect great service, When you are looking forward to a trip and have worked hard and chosen this sort of establishment make your guests feel like royalty

I would not recommend this hotel. -Hard to find -Far from city center ($15 euro Uber each way) -no face cloths provided -only one small roll of toilet paper provided (and a half used one) -soap dispensers almost empty -no hair dryer -air conditioner didn’t work -did not allow early check in -stains on walls -broken glass in the cupboard -cobwebs -moldy shower curtain -shower handle was broken and didn’t stay on the holder -They charge $7 per clean (daily clean is not included!!) These are the reasons I would not stay again or recommend staying. This hotel needs improvement and care. The positives: -Staff are nice -Bed was comfortable -Free street parking out front or just $5 underground

This business needs a huge overhaul. It is unacceptable to rob guests with such terrible accommodation. I had booked 10 days in this place. Upon my arrival after a long trip with my heavy backpack, the receptionist ignored me as I waited for her to greet me. What a greeting! 'You will need to bring your rubbish in the bin before you leave; you will be given fresh linen in four days; you need to sign in to the internet every time you use it; you will need to do the dishes before you leave' etc...No welcome words, only orders. I felt I was signing in to jail! I have been in hostels in the past, am well travelled and I manage my expectations, but this was far worse than any hostel, airbnb, hotel, or residence I have ever been to. Upon entering my studio - I would not call it an apartment, I found the shower head dirty, the wastebasket dirty, the walls bare of any decor except for a cheap frame. There was only ONE plastic hanger in the closet, with all the others broken. In the kitchen, there was a 2oz bottle of washing detergent and not much at all, not even a coffee maker, just a kettle. There was only one roll of toilet paper for my 10 day stay. No one was ever at the reception except early in the mornings. You could not reach anyone in the afternoon or evening. When I ran out of toilet paper, I asked on my way out to have a few rolls dropped in my room. Upon my return that night, nothing. Luckily I met some guests who were sitting outside (equally unhappy with the residence), who saved me and were most kind, bringing me a roll. When the next morning I asked for toilet paper again, after having left a note at the unstaffed reception desk, I was finally given some. But fresh towels after 4 days? The response was ”well, I don't know, I have to ask my colleague...” I could not believe the staff's attitude. I was happily able to find a place 8 days later and could not leave soon enough. (Unfortunately, in high season and at the last minute, accommodations are nearly impossible to find in Aix.)

We have spent one night in this hotel a few kilometers from the center of Aix en Provence. The check in was quick and smooth and our room spacious and fairly clean. It was a pleasure to enjoy the swimming pool on a hot day like the one we had. It was a good stay and very good value for money considering the high prices in high season.

Arrivée tardive à 2h du matin, le mec de la borne vraiment pas cool, impolie. Je lui est expliquer que j'avais déjà payer mais il m'a refait payer une deuxième fois. Heureusement la dame de l'accueil m'a remboursé et elle était très gentille. A revoir le service de nuit

Les horaires d'arrivée et de départ sur le site ne correspondaient pas à la réalité... J'ai été obligé d'attendre 3 quarts d'heure 😱😰 J'ai payé la taxe de séjour... alors que sur le site, il est indiqué taxes incluses 😰😱 Sinon, cette location est d'un bon rapport qualité/ prix... 😁🤪

Un établissement très accueillant très à l’écoute. Un lieu très agréable un extérieur spacieux, une qualité de service rare Denis jours .

The hotel itself was ok. And the breakfast spread was quite nice. But a couple of problems: when we got to the room there was no toilet paper (or facial tissues). We picked some TP up from the front desk. Then when we went out, we put the “do not disturb” sign out. They came in anyway and remade the bed, but still didn’t bring any facial tissues. But the worst thing is we scheduled a shuttle to the nearby Vitrolles train station for 8:40. The train on Sat comes once an hour, so should have been plenty of time to catch the 9am train. Well the shuttle didn’t show up until about 8:54, and we missed the train. Tue annoying thing is I asked the front desk lady when the shuttle would arrive and she told me two minutes. If it had really been two minutes we would have made it. Or if she told me it would be late we could have walked (it’s like a 10- minute walk). Instead I’m sitting here waiting for an hour for the next train, so I figured I would write a review with all this extra time…