Ulasan Swandor Hotels & Resorts - Topkapi Palace

Avoid this place. Hygiene problems at all food outlets, floors and tables are dirty, silverware with pieces of food left on it and everything you try has absolutely no taste to it. We had all the resulting digestion problems. Management doesn’t care and just tells you to go away, don’t expect any refunds. Overall this hotel is a disgrace to the Turkish AI concept, there are plenty of better options for the same price.

Second time visiting Topkapi, will not be returning. Worth reading before you visit as the hotel has gone downhill. Let's start with the positives: - Cleaning staff, dining staff, kids club staff = excellent. - Guest relations staff = helpful Now onto the negatives: - Water temperature in shower fluctuating - Lots of building work on site, a white van speeding round whilst kids were playing - Lots of facilities closed for maintenance, including beach, pools and outside catering - Emailed prior to arrival as I wanted to pay for a better room and add on a guest for 2 nights, no reply to the email via trip.com or Swandor website. When I arrived I mentioned that I tried to contact the hotel, lady at reception told me "that is not my problem sir" - Went to reception at 5:30am to see if the gym was open, receptionist greeted me by saying "yes". I responded "good morning" and asked about gym opening time, he told me 7am. By 7:40am nobody was in the gym so I went in and worked out without staff being present - I asked to speak to the manager on 4 separate occasions, each time I was refused - Room unclean at times (especially on single bed where my daughter slept - picture attached) - Fuse box broken open in room (picture attached - very inviting for a 3 year old) - Food was hit and miss but overly repetitive. Potatoes were completely uncooked and when I mentioned to dining staff it was removed from the buffet. - Raw chicken (picture attached)

Not bad, it would be great iif all the facilities will be opened.

This vacation hotel is very suitable for the family who like sea. In here you can watch and play on the beach and enjoy the food and soft drinks all the day. All star to say

Kids enjoyed kids club, waterslides and ice cream. Good choice of food at restaurants. For me it too crowded and a bit too noisy. Pier is still under construction and you can hear and smell it near the beach.

No activities at all. Most things closed, even the beach is closed, no bar no food. Only the main restaurant is open. Completely no night show at all. Room is located on the ground floor, which is very noisy at night. The room also has no cold air from the air conditioning, it only blows out hot air.

the amenities was exeland i enjoy the food and the bar the room servers was amazing i want to thank all the Hotel staff

Amazing highly recommended

Super..

친절해요 근데 방학시즌이라 사람이 엄청 많아서 식당이 너무 복잡해요 요리도 나쁘지 않고 객실도 쾌적해요 요청사항들 콜하면 바로 응대해주세요 티비가 안나왔는데 티비뜯어가서 다른티비 설치해주셨어요^; ㅎㅎ

Все очень понравилось.Мы жили в семейном номере.Тепло,тихо(единственное,не очень убиралась,мусор оставляла ).Еда прекрасная,столько всего.Хамам супер.Дети в бассейне наплавались.Много народу было,но тем не менее не шумно было.Очень понравилось.Благодарю вас.

Otelde eşimle konakladık odalarını ve temizliğini beğendim sahili ve havuzları da güzeldi biz denizi tercih ettik yemekleri çok iyi olmasa da çeşit çoktu fiyat performans olarak gidilebilir bir otel 👍

В отеле далеко не первый раз. Отель, по-прежнему, хорош, - конечно же со своими недостатками (перенаселенность у бассейнов) и массой достоинств. Из того, что стало лучше: - улучшилось питание, - стало больше вкусного и разного мяса, приготовленного всеми способами - больше выбор оригинальных спиртных напитков (в основном виски) - коктейли стали готовить все чаще с мерными стаканчиками Из того, что, как мне показалось, ухудшилось: - официанты стали менее расторопны (можно долго сидеть за столом с грязной посудой) В целом отелю очередной раз ставлю зачет! Приеду еще и не раз

Все очень понравилось! Обслуживание отличное! Лаура нас консультировала по всем вопросам, очень доброжелательная! Питание отличное! Благодарим!!!