Hotel berhampiran Djenane Damerdji, Algiers

L'entreprise avec qui je travail m'a réservée une chambre, sachant que c'est une chambre double j'ai emmener ma femme avec moi, a l'arrivée je suis surpris de voir qu'ils me demandent d'ajouter un supplément de 1000 DA par nuit plus 500 taxe de séjour, surpris je lui pose la question elle me répond : oui effectivement c'est une chambre double mais occupation single !!!!??? une façon d'escroquer les gens indirectement, c'est du vol, j'ai déjà séjourné dans d'autres hôtels dans les mêmes conditions mais je n'ai jamais payer de supplément que pour la taxe de séjour ou le cas échéant d'un petit dej en plus ou un dîner en plus, j'espère que le message est passé. En plus en demandant sur les chaînes TV françaises qui ne fonctionnent pas la réponse de la réception était tout bêtement qu'ils n'avaient pas payer l'abonnement.

On a positive note, the view from the sea-facing rooms is absolutely gorgeous and the private balconies are a great place to relax. The rooms are large and the beds are comfortable, however signs of age and lack of maintenance are starting to show. Whilst some staff are friendly and courteous, the majority behave more like civil servants than people in the hospitality industry. “The customer comes first” is definitely missing in their training manuals. Instead, one is made to feel that compliance to their rules is more important. I asked room service for an iron and was told no irons were provided because I “had to use the hotel laundry service”. My colleagues and I were told off by the security guard at the door for bringing bottled water into the hotel because “we had to purchase it in-house”. I waited over 20 minutes after a very long journey for someone to show up at the front desk and check me into my room. My check-in was interrupted twice by other guests requesting their room keys to be reprogrammed and instead of asking them to wait or refer them to a colleague, I was left hanging. The hotel is regularly used for ministerial meetings and visits, and the customer service declines even further as staff rush to cater to government officials and their entourages instead of their guests.

Nous avons passé avec ma fille un magnifique séjour dans cet établissement moderne chaleureux tout le personnel est aux petits soins.Les chambres sont spacieuses et le service étage est incroyable disponible H24 . Je recommande cet hôtel à mille pour cent.:

فندق جميل و نظيف و عمال يعرفون كيفية المعاملة مع الزبائن

La qualité des repas est de bon niveau, la literie est excellente, la position de l'hôtel est très bien. Le personnel est professionnel et agréable. C'est un très bon hôtel avec quelques retouches à faire. Le point noir reste la jolie plage mais sale notamment pour les enfants. Les transats de la piscine et de la plage ne sont pas du standing. Les repas sont bien mais pas incroyables. Dommage de sentir que les diplomates sont plus importants que les autres. Le SPA, salle de sport et la piscine couverte = sont très bien. La chambre mériterait un petit coup de neuf notamment la salle de bain et sa baignoire ...

Positifs: hôtel bien situé avec magnifique vue sur mer, plage à 2 pas, petit-déjeuner généreux et variée avec sucré et salé, personnel sympa et souriant, chambres propres. Négatif: les services proposés ne s'élèvent pas à un hôtel de 4 étoiles ni aux prix affichés; j'ai réservé une chambre ”king deluxe” à 24000 DA la nuit pour la chambre avec petit-déjeuner, y'avait pas de sortie de bain ni de pantoufles, pas de boisson fraîche dans le frigo; juste 2 petites bouteilles d'eau non fraîches sur la tables, accès spa en extra au prix de 4000DA pour 1 heure seulement, on a pris le dîner une seule fois c'était sans goût, salade non assaisonnée, plats fades, portions minuscules avec un prix exagéré, le deuxième restaurant de l'hôtel sur la corniche spécialité orientale ”le maître kebab” est sale avec la poubelle qui traîne à l'entrée, les serveurs de ce dernier ont un comportement bizzare avec leurs amis voyous qui occupent sans raison les tables du restaurant... Heureusement juste a coté il y a un bon restaurant ”Toutine Star” avec un excellent rapport qualité prix.

I’ve been in this hotel for the last 15 day of August, I could/should say, it I very convenient location a big plus is the service and quality of it, eating will never disappoint you a the restaurant; the staff including the Chef will spoil you, if not, they will make sure something can be arranged to make you happy, they will help and treat you like a family, at the restaurant Sofiane and his colleagues are amazing. While taking care of yourself and your room, Narimane, Marouane and Siham (I am 100%, I misspelled their names) are very lovely and 150% committed to be your comfortability. Ahh… the front desk staff are as good as mother could be, they make sure you are comfortable, safe, and good serviced. What can I tell you, I am 100% and 1000 time happy customer.

Chambre avec mobilier ancien et fatigué. Fuite d eau dans les toilettes, robinetterie ancienne. Pas beaucoup de lumière dans les chambres. Ne vaux vraiment pas le prix payé.

We stayed on two separate occasions in November 2023 and both times the experiences were exceptional. The hotel is a short, covered walk from the airport and you instantly feel very safe, secure and comfortable—even walking to the property at 2 a.m. following a rough two days of air travel. The property itself is new, clean, beautiful, quiet and airy. The rooms were thoughtfully laid out and spacious; well-appointed with bath tub and shower, remote control blinds, fridge, and floor level nightlights with sensors so that you could safely get up in the middle of the night without ever needing to switch on a light. The pillows suited the different tastes of each member of our family and the bed linens were soft and luxurious. We all slept uncharacteristically well. The pool was beautiful and there were a seemingly endless supply of loungers and cosy seating areas. The restaurant was wonderful and featured a large selection of options. Room service was also great with a nice selection of standard dishes and local specialities and food was hot when delivered. But as incredible as everything was, the best part of hotel was its absolutely amazing, multilingual staff! They’re truly extraordinary—very attentive to guests and dedicated to making your stay as pleasant and remarkable as possible. On our second stay, we arrived in the late afternoon and about ten minutes after arriving to our room, there was a knock at the door; two staff were there with bedding and offered to make up the pull-out couch as a bed for our child. We didn’t request this or even think it was an option but there they were, anticipating needs we didn’t even know we had! But we were most impressed when, at the dinner buffet, a staff member approached my son and I asking if my son was unhappy with the food choices; I explained he was a picky eater and asked it might be possible to get a simple cheese sandwich. The staff member immediately sprung into action, offered some special options for my son and within minutes we had a made-to-order cheese sandwich with fries and a happy little boy. We simply cannot express how deeply impressed we were with the hotel and staff. We cannot wait to return for a longer stay!