Hotel Perniagaan Terbaik di Algiers

Magnifique séjour , un hôtel de luxe sofitel Vraiment merci

On a positive note, the view from the sea-facing rooms is absolutely gorgeous and the private balconies are a great place to relax. The rooms are large and the beds are comfortable, however signs of age and lack of maintenance are starting to show. Whilst some staff are friendly and courteous, the majority behave more like civil servants than people in the hospitality industry. “The customer comes first” is definitely missing in their training manuals. Instead, one is made to feel that compliance to their rules is more important. I asked room service for an iron and was told no irons were provided because I “had to use the hotel laundry service”. My colleagues and I were told off by the security guard at the door for bringing bottled water into the hotel because “we had to purchase it in-house”. I waited over 20 minutes after a very long journey for someone to show up at the front desk and check me into my room. My check-in was interrupted twice by other guests requesting their room keys to be reprogrammed and instead of asking them to wait or refer them to a colleague, I was left hanging. The hotel is regularly used for ministerial meetings and visits, and the customer service declines even further as staff rush to cater to government officials and their entourages instead of their guests.

Very good ,clean Hotel. With no exeption All sttaff were amazing and helpfull espesialy Farid recetionist and the housekeeping incharge of 4th floor. I had great time, will definitely will go again also I higly recomend it. Thank you Hotel Roza Team

اغلب الوقت لاجد موظف في الاستقبال بوفيه الفطور متواضع جدا لايوجد حساب بالفيزا ولا الماستر كرت. اغلب الخدمات التي وردت في وصف الفندق لم تكن متوفرة

L'année dernière, j'ai eu la chance d'être invité à un séminaire dans cet hôtel, et je suis revenu en septembre 2023 avec des invités européens, Un aéroport d’Alger est situé à proximité de l’hotel, à quelques kilomètres. Cet hôtel est luxueux, les chambres sont spacieuses et méritent ses étoiles. Le petit déjeuner offre un large choix de plats et la nourriture est excellente.

I visited this hotel twice. The first one was in September 2020 and I had a very good impression. The service was excellent, room and swimming pool were all very good. For this reason, I went back again after one year. However, the service is not the same anymore. The room has not been cleaned properly (some Hair behind the bed), the Lunch menu is so poor and no variety provided. The food was not as expected at all (quality vs price) and there’s no menu provided for clients to check and be able to choose whatever they like. When we arrived, the TV was not working and when we requested to be fixed the technician only came when we made another reminder after almost 2h. Also, for the swimming pool there was no towels and we were not even informed that we should book as early as possible (Fortunately we came before and we know). The hotel is well designed and it’s a waste if the service is poor and clients are not having their best impression every time they visit.