Kazakhstan Hotel

Really really disappointed. ☹️ 1. The door lock wasn’t working properly, each time I lock the door, I spent 10-20 seconds fumbling on it. 2. The bedroom area had only 2 dimly lit lamps. And room furnishings were really really old. Like ancient. 3. The shower gel is dirty. There’s black sediments in the shower gel (see picture below) 4. I can hear my neighbours loud and clear The only good thing is the location and the breakfast. But it’s definitely not 4 star.

Best hotel stay in almaty.excellent service the location is near the city center.The staff are very accomadating.The view from my room is stunning.👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻

Overall it is good. Great location, great breakfast however some facilities in my first room did not work. Hotel staff changed my room after I raised facilities issues.

Old but very decent, water is really hot and the view is good

Good hotel location, convenient walk to calbe car ride and supermarket

While we were aware it is an iconic, historic hotel, it did not live up to expectations. The room we had looked quite stuck in the soviet era, with an old, dated carpet and wallpaper. It is also quite cramped. There was a lot of visible dust on some surfaces, and the window was wide open when we entered the room. Air conditioning unit was clearly built in as part of the renovations several years ago, and wheezed periodically. Strangely there was literally only one power plug we could access in the entire room, and it was for the TV. Luckily we had a multi charger! The bathroom is very cramped. You can either choose to use the sink or step out from the shower, but not both. Similarly, if someone is using the wc, the door cannot be opened. In many ways this reminds us of Japanese hotel bathrooms, except poorly planned and nowhere as modern. Breakfast was busy and there clearly were insufficient tables for the guests, many had to share tables with other guests. When we went up to the room after breakfast at 1030am, our card no longer worked. We were told firmly that check out is at 12, which we are aware of. We asked for the card to be reactivated and when it was passed back to us at 1045, we were again sternly informed that check out is at 12. We've literally stayed one night - why keep telling us check out is at 12? We found this quite rude. All in, I'd only recommend this hotel if you're into the retro aesthetic and appreciate the history behind the building. It's clearly in need of an extensive renovation, and you need to be very specific if you want to stay in their refurbished rooms (evidently only on certain floors).