Hotel berhampiran Shopping mall "Tigrokhaud", Almaty

Отель Уютный, чистый, все новое. Кухня вкусная, порции большие и на завтраки и если дополнительно в течении дня заказывать, могут в номер принести, но сами сотрудники не все знают собственное меню, потом переспрашивают три раза. В целом все хорошо.

Had an excellent stay at Best Western in my recent solo trip. -Excellent Staff especially Aruzhan who was very helpful, dedicated and patient. She helped in resolving a payment issue. -Great location, next to Expo, some local cafes. -Breakfast was nice with many options including customized omlette. Would love to stay here in my next trip.

I booked this hotel based on the photos they provided, but apparently their photos didn’t match the reality. The front desk stuff told me that the photos they took are from hotel in Turkey, and that the room it self are different, and yes they were completely different. The rooms are very small, very very small really. It seems the hotel is quite new. The breakfast is not bad, and have good view on the mountains. Will I stay again? Answer no

非常棒的民俗，找不到地方，可以微信網上看圖，一目瞭然，老闆人很好，房間乾淨整潔，樓下吃飯很方便，值得推薦，5分好評！

Чистая, удобная квартира. Доброжелательный и отзывчивый хозяин. Рекомендую

Гостиница за свои деньги топ , сервис хороший номера не люкс но удобные , мебель душ телевизор кондиционер, отлично, самое главное если ищите комфортный по цене отель самый раз , единственное туалет расположен не правильно сидеть не удобно , но из 10 баллов я бы поставил 9 твёрдо ✊

首先我要澄清一下，所拍攝的照片比實際的狀況漂亮太多了！實況非常一般比想像中更差！第一次住入像公寓式的老宿舍房間內很特別！沒有空調（只提供電風扇），沒有冰箱，設備簡陋老舊，電視掛在牆上像裝飾品不使用！房型全部都一樣沒有任何選擇！住了4晚清潔人員連招呼都不打，人与人完全沒有互動看起來很冷漠（可能語言不通的緣故吧！）本人4晚住下來完全沒𠕇倒過垃圾也沒有作清潔工作完全我自己自助！估計什麼叫「服務」她們應該不懂？！我想可能承襲以前蘇聯時代遺留下來的壞習慣吧！這回總算讓我大開眼界見識一番也算是難得的旅行經歷吧！提醒想入住此宿舍的旅人要有心理準備！簡單純樸習慣就好…. 平安順利。

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

Well we booked this hotel by walking in off the street. As an emergency hotel it was okay. The hotel was very dated, the bedding had holes in it and there was a party going on in the hotel which you could hear until the early hours of the morning. It cost £174 for 3 rooms for the night and included breakfast, not that I ate the grey egg, very pink sausage and bowl of honey. It was cash only. The young guy on reception was nice and tried to speak English best he could which is hard to find in the area of the world. He was friendly and helpful. Now, we went to our rooms on for an hour later a local mad attempted to enter our room, which we had locked. He had a card that could enter the room, the only reason he didn't make it in was because we had put the safety chain on. He had successfully got into one of our other rooms, this was very surprising. I told the staff and had to speak to someone on the phone to translate the problem. No other issues after this all night. TV on has channels in Russian, no English available. Now for the title of this post. The view from our room we could see the ski jumps which was nice but everything else you could see was broken. But this still isn't the reason for the title. In the picture I have attached you can see that there is a large window from the room to the toilet, just incase you would like to see your, partner, spouse, friend or other family member relieve themselves on the toilet. The shower was cold and barely worked. The bars of soap weren't worth having. Shower curtain didn't cover the whole window and the light for the bathroom could be turned on and off from the bed... Why would anyone need that, or is it so you can make someone go the toilet suddenly in the dark for a laugh. The decor of the room is very outdated. There is a McDonald's next door which is helpful, as the grey egg was not getting eaten. If you want a real experience of a night this place is for you.

Hotel staff are polite and very accommodating,they fulfilled most request during my week long stay. However, the TV in the room only offers Russian and Kazakh programs tho there’s a lot of non Russian/Kazakh speaking guest. Wide variety of breakfast but gets repetitive during a long stay. Spa/sauna is complimentary but almost impossible to book, partly lost in translation as the staff in charge doesn’t speak much English and it’s always occupied for some reason.