Hotel Pontsteiger

Helpful and friendly staff, nice views of the river. No direct ferry to central station but there’s direct bus and the ferry to ndsm doesn’t take long. Overall a great hotel:)

Fijn en schoon hotel. Erg goede service met vriendelijk personeel. Perfect verblijf zeker voor herhaling vatbaar.

+ like the location and view + staff at reception was friendly + rooms were very clean - breakfast is very basic (yoghurt, bread and croissant) - the heating system is a fan blowing hot air into the room. The fan is loud, and the air gets dry. I woke up with a bloody nose the last 2 nights. I think Americans are more used to this type of heating system, but for me it was suboptimal. Also you can't open the windows for fresh air. - No fridge in the room, would have expected that for a 4 star hotel.

No heating at the room - no functional A/C, no solution provided - just jokes from reception. Really bad experience. Good location.

The hotel is nice. Especially the location. There needs to be a clear sign since the entrance of the hotel is not easily found. We had a comfort room which was a little small but very cute. Please dont bring alot of luggage here. There is not much room for this. We choose a room with a Window. So be aware what you choose if you are staying here. The toiletries products are nice and smell great. I also like it that the shower and the toilet are separate. Be aware when you shower that the water can go outside of the shower area. There was not really a hook to hang your towels or bathrope on. The towels were amazing nice and big and also you with a bathrope. We received complimentary bottles of water which was nice. The staff was kind to help carry my luggage since i had a back issue. I would love to comeback here Especially with a view over the water and if they fix these little issues.

This has to be the worst hotel in Amsterdam normally when you’re away one little thing might go wrong however this hotel there was a number of issues and it ruined my whole break was my partner’s birthday ruined it. Staff are rude. Stay away. The room was so small nothing like what was shown on the pictures. My room did not even have any windows people banging on the walls as they come through the corridor all night Toilet door was wedged open because it couldn’t be fixed properly just lazy Work Came back to the hotel at about 11 pm and they had changed the lock on the building door without telling us so we could not access the building to get into our room Workmen starting work at 7 am right outside my room continuing all day basically clogging up all the corridors with tools and ladders dust if anything it was a health and safety risk being in there Whilst bringing this up to the staff they were rude I don’t felt though listening to me. They didn’t resolve any of my issues and to be honest like I said it was the worlds worst stay even if I was given a free trip there for a week, I would still pay to stay elsewhere. That is how bad I rate this hotel please please do not go anywhere near this hotel .