Hotel Allure

I was looking to take my mum to Amsterdam and found this to be just the place for couple of quiet and cosy nights. Room was clean and tidy, I loved that we had our desk and kettle with essentials provided for us. Reception staff was very kind and helpful. We didn't spend much time apart from resting and sleeping and it was a perfect option for us as we explored the (heart of) town that was 30 mins by walk from the hotel. Hotel is affordable compared to other prices that can be found closer to central station, however one of the main canals was 5 mins walk from the hotel which was a pleasure to experience especially in warmer months when you don't have to worry about crazy rain attacks.

I had beg bugs in room 205. It took me a while to realise this as I didn't expect it at all! And because I was very busy and distracted with a work conference, and initially thought they were gnat bites or something. But after every night I'd have more bites on my hands, shoulders, arms and back. On the 4th day I reported this, and this is the point where I can either excuse the hotel as one of those rare events, or make you guys aware of a negligent place. Unfortunately, I'm going for the latter. They initially dismissed it it as just mosquito bites. So I explained that I've been bitten by both, and this was clearly bedbugs. I also pointed out that there were doctors in my conference who confirmed it was bedbugs. They then provisionally offered me a day's refund, which they later retracted. I asked for them to change my room. They refused. I didn't have the time, especially with the conference ongoing, to change hotels. I at least asked for bags to seal up my clothes so I didn't carry the bedbugs home, or  they wouldn't spread when I got home. They didn't even provide this! On the last day, I thought they would give me a refund for most of my 6 day stay, given it had been miserable, with a lot of pain and itching (I had about 30 bites by this point). They refused to give me any refund, but said they'd be in touch with me 3 days later to update me on the exterminator results, and possibly refund me then. They never contacted me. I feel very sorry for the next person who has room 205, and hope they don't take too long to deal with this. I'm happy to provide photo proof of the various bites I received so you can judge for yourself (though I'm certain it was bedbugs). Aside from this, the room was very run down and stained (see photos), with a light that half worked, and a bed board that had come loose. And the wifi kept failing. The worst place I've visited for over 100 Euros a night.

Walking distance from all highlights of Amsterdam. Friendly helpful smiling staff. Very clean and cosy rooms . A pleasure to stay at this hotel. Didnt have breakfast , were having our coffee and croissants at the bakery near by. For sure we will come again.