Penginapan Banyan Tree di Anji

Overall, the experience was comfortable and relaxing. The environment, service, and views were all excellent. Every staff member, from the concierge to the kindly elderly driver, was incredibly gentle, always ready to help, and proactive in finding solutions to any request. I slept wonderfully! Our butler, IDA, was also extremely accommodating and attentive. We ordered a BBQ set, which was meant for 4-5 people, but our group of 8 couldn't even finish it – the portions were incredibly generous. Moving on to the drawbacks: Having to wear a swim cap in the pool? For a 5-star hotel, this feels like such a cheap and out-of-place requirement, more suited for a 3-star establishment. While the hygiene was generally good, some of the facilities felt a bit dated. For instance, the sofa in our villa was quite worn and discolored. For a hotel costing over 10,000 RMB a night, you'd expect them to have professional sofa cleaners and maintain them weekly. This is definitely an area where the hotel falls short. The complimentary toiletries were also surprisingly cheap; most 5-star hotels provide branded, higher-quality products. It seems they're cutting corners even on these small amenities. A hotel's ability to attract repeat guests really boils down to these crucial details, and the management here seems quite indifferent. Furthermore, our villa was only about 30 meters from the lake, yet direct access was prohibited. We were required to buy a ticket, then go to the front desk, and wait for a car to pick us up. Why couldn't they simply open a short, direct path to the lake? The water park costs around 150 RMB for access to five activities. It's an absolute rip-off and completely unnecessary; I strongly advise against it unless you've truly never experienced a water park before and are just curious. Despite these significant shortcomings, I would still rate the overall experience a 5 out of 5.