Name: Banyan Tree Suzhou Shishan
Address: Suzhou, China
Rating: 9.4

Malaysia

Kuala Lumpur

Indonesia

Pulau Bintan

China

Suzhou

Singapura

Shanghai

Lijiang

Kelebihan hotel lima bintang yang sudah berusia adalah segalanya terjamin dan tidak akan mengecewakan. Kekurangannya pula adalah kemudahan yang sudah usang dan belum diperbaharui. Sebagai contoh, kepala pancuran air ada dua jenis: satu jenis di atas kepala dan satu jenis pegang tangan. Kebanyakan hotel baharu akan mengeluarkan air dari pancuran tangan dahulu secara lalai, tetapi di sini, air keluar dari pancuran atas kepala dulu. Agak lucu juga!😂

**Kebersihan:** Aspek kebersihan di semua bahagian sangat memuaskan dan dijaga dengan rapi.

**Persekitaran:** Sebagai sebuah hotel lama, persekitarannya mungkin tidaklah begitu moden atau menawan, tetapi semua kemudahan asas yang diperlukan disediakan.

**Perkhidmatan:** Saya ingin memuji secara khusus pelayan wanita di restoran tingkat 8. Ketika itu, saya berada di kawasan luar tingkat 8 pada waktu tengah hari, menikmati angin sepoi-sepoi bahasa yang sangat nyaman. Saya terfikir untuk memesan makanan, dan apabila dianggarkan, jumlahnya akan melebihi 100. Dia kemudian mencadangkan bufet yang hanya berharga sekitar 50. Harganya sangat berpatutan dan terdapat pelbagai pilihan makanan yang ditawarkan.

Bilik ini luas, dengan pemandangan yang menarik; kemudahan yang lengkap, bersih dan kemas. Dari kaunter penerimaan tetamu ke restoran ke bilik tetamu, para pelayan sopan dan penuh perhatian. Sarapan pagi yang lazat dan perkhidmatannya penuh perhatian. Anda boleh menikmati pemandangan Kuala Lumpur dari pandangan mata apabila menjamu selera di balkoni. Buah dihantar ke bilik setiap hari semasa penginapan. Hotel ini mempunyai lokasi yang sangat baik dan pengangkutan yang mudah. Anda boleh bersiar-siar di Kuala Lumpur Central Park dan menikmati pemandangan Menara Berkembar Petronas dan bangunan tinggi lain di bandar ini. Rasa seperti di rumah, akan tinggal lagi lain kali.

Coordination for the hotel transfer was smooth. Staff was proactive and our overall stay was so pleasant. Response to every query was prompt. Loved the breakfast buffet! They feature signature dishes daily from different places in Indonesia and it was so authentic. There were several live stations for eggs, breads and pancakes, local healthy drinks and even noodles or soups, even fresh fruit juices - you can  request for your preference. Staff is awesome - one of the heads of the restaurant - his name is Fir - even recommended his favorite personal drink to make for us.  Lobby staff are always warm and smiling. Amenities are well-maintained. The fact that we can have access to three hotels under Banyantree was amazing! Loved the beach! Loved the restaurant vibe esp at XANA club - food is impeccable! 
Place is good, food is great and people are wonderful! What more can you ask for? 👍🏼👍🏼👍🏼😊😊😊  Coming from a FIRST TIMER to BINTAN.

We had a wonderful 4-night stay at Banyan Tree Bintan to celebrate my birthday and Mother’s Day. While the resort itself is lovely—we especially enjoyed our seaview rainforest villa—it was the people who made our stay truly unforgettable.

The service and hospitality were incredible. The staff went above and beyond, from enthusiastically helping my husband coordinate birthday surprises to providing exceptional service at every meal. We were consistently impressed by the team members who delivered and beautifully set up our room service, the housekeeping staff who kept our villa pristine, and the thoughtful team who surprised my son with a fantastic turndown treat. The genuine care shown by the staff is the primary reason I would return, and I truly hope the resort continues to value and foster such an amazing team.

Regarding the amenities, while the resort does show its age, it didn’t detract from our experience. Our only suggestion would be to refresh the villa pools, as we encountered some issues with water clarity during our stay. Despite that, we thoroughly enjoyed our time and would certainly recommend the resort for its world-class service.

Shout out to Winny (reception), Daus, Lilik, Darwis, and Hamid who made our stay (and my birthday and Mother's Day) truly magical! I also want to compliment the staff of all three restaurants: Treetop (they made my son his favorite orange and carrot juice every morning), Saffron, and Cove — food was great but service even better.

Fantastic newly opened hotel. Employees are very friendly and helpful. The rooms are fantastic and the hotel atmosphere allows to relax. Perfect for some stacation and business eventd outside of shanghai. Martin is awesome, always checking in and delivers excellent service.

Super Hotel am YangCheng Lake. Das Hotel hat neu eröffnet. Die Zimmer am See haben einen super Ausblick und bieten maximale Erholung. Die Nähe zu Shanghai bietet eine gute Möglichkeit für einen Erholungstrip oder für Businessevents.
Martin Yang lieferte exzellenten service und spricht etwas deutsch, was ihn noch sympathischer macht.

The location was right next to the lake and mountain and was very pretty and convenient. The room was clean and the private hot tub was a nice touch that was comforting at the end of the day. Hot springs also were nice to go to and facilities were well taken care of. The front desk was helpful for all our needs and also knew english. Alice in particular was very helpful and kind in answering our requests and questions and greatly improved our experience at Banyan Tree.

Banyan Tree

Columbus

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