Cari Pangsapuri di Nantes

This hotel is in a fabulous location. Bars, restaurants and shops all nearby. However the staff are not of the same quality. Our room had a bath but the plug did not work and so the water just drained out as fast as it came out of the taps. The device on the side of the bath was broken and thus the plug was useless. I mentioned to the girl on reception that there was a problem with the bath and it needed fixing. She told me she would get it fixed. Nobody arrived to fix it that day so I explained the situation to another girl the following day. Again nothing happened. Both girls were not interested and ghisvreflects very poorly on the hotel and the Mercure group in general.

Excellent surprise for this hotel conveniently located between Nantes city center and on the way to the airport if catching a plane. I booked a one-night stay (04th - 05th December 2021) also based on the positive reviews read on Google and ***********. My stay in room 304 was extremely pleasant as the room is perfectly located on the courtyard, providing a quiet surrounding. The room itself is big and I was particularly impressed by its cleanliness. Furthermore, check in and check out at reception was very smooth and handled professionally. Talking to the reception team, it is obvious they genuinely like their job in the hospitality business. Their commitment, all the more resounding in this time of uncertainty, is pleasant and warm to witness. Next time in Nantes, I have found my preferred hotel :-)

The hotel was a little further out than I expected as it says central, also the room we were given was lovely but a few things need improving, the bathroom stunk of garlic when we arrived, just the bathroom and it went on opening the door and spraying perfume after a while but smelt liked they cleaned it with garlic oil, also there is no fan or air-conditioning and it was very warm, we had the windows open but both my daughter and I got eaten alive by mosquitos so a fan in the room would be helpful! Also was very noisy outside, building works opposite at 7am and uni students opposite the other way laughing and singing till the early hours so not much sleep between the noise, Hest and mosquitos! The actual room is lovely, with a kitchen area but just a few improvements would make it better.

Awful experience at this hotel. Check in is stated at 2pm so arrived around 3pm with my family (3 year old and a 4 month old.) I was told our room was not ready and we would have to wait. Waited an hour in the lobby (4pm) to be told again our room was not ready and hadn’t been cleaned. Again waited in the lobby and At 5.30pm and close to tears after watching numerous people check in and with a very bored 3 year old and a very tired baby I was again told my room was not ready, bearing in mind this was 3 and a half hours after the 2pm check in time stated online. Also during all of this I was told there were no baby changing facilities available at all in the lobby. No empathy from staff shown for my situation. After stating I would have to cancel and find alternative accommodation a room became available?! We eventually got a room closer to 6pm 4 hours after stated check in time when booking. No travel cot in room as requested bought brought to the room eventually. I am totally in shock with the treatment we have received. Would not recommend if travelling with children or if you want to spend your time sitting in a reception area instead of the room you have paid for!!! Some positives: nice breakfast, room was a good size, snack shop downstairs was handy, bar staff were lovely.

Chosen mainly because it offered secure car parking together with location and a reasonable price. It’s not at the heart of the city but close enough and everything within walking distance. When arriving by car, pop into the hotel to get the car park remote and detailed instructions on how to access. Despite it seeming complicated the lift from the car park comes up in reception. We had booked a studio apartment but got a one bed. Comfortable bed, shower worked well. Spacious sitting room. This is not a luxurious place but it was clean, everything worked and the staff were great - especially the Mexican lady working mornings. It represents a solid choice.

Intrusion of Privacy Overall, we were OK with the hotel until one morning when someone knocked on the door. It was 9:30am on a Friday and we were not ready. Two staff asked if they could enter the room to count the towels and linen, ”pour compter le linge”. My wife was still in pyjamas, and we felt like a complete INTRUSION of our PRIVACY. They touched the bed linen with their hands, they looked around the room as if they were looking for something or if they were police. My regret was I should have asked for IDs before letting them in or call reception. Like I said, we were not quite awake, I wasn't ready for this, and this was so completely weird. It felt completely unnecessary. I have dual citizenship French and British, this wasn't a language problem. I can't imagine how someone who wouldn't speak French could process this situation. We have decided to never use this hotel group again as a result and waited over a month before writing this review. ---- The hotel replied my husband. We cannot accept all of their excuses For Intrusion of Privacy! 1/ The hotel said, they posted a notice inside the lift. But we didn't see any notice - they can come into customers' rooms to check/ count a towel anytime. Normally, if you have a customer/ traveller, you will not read all notices inside a lift with some heavy suitcases. It seems the hotel just wants to find an excuse to deny their faults - 2 staff went to our room when we just woke up with our pyjamas at 9:30am. Also, it doesn't make sense. That's meant - the hotel staff can do anything they want that they can go to customer room anytime if they post any notice. They should inform all our customers when we check in face to face at the counter. Besides, we needed to use a card access the lift to go up. It's also very annoying as the cards didn't work a few times, so we needed to go back to a reception to refix our cards during 4 nights stay. If they really posted a notice - How can every customer can read this notice because we had the cards problems already ??? 2/ the hotel messages also make us feel more upset and disappointed. They told us, actually, 2 staff were a hotel director and reception manager who got into our room to count a towl at 9:30am. They didn't show us their staff card / ID. The didn't say they were a hotel director and receiption manager. I asked my friend who is working in one international brand hotel. She, this Nantes hotel made a big trouble and fault..So, it's not acceptable. Since a customer rents a room, a staff should not get into a customer room except a cleaner or having an emergency situation. We DID put a sign - DON'T DISTURB. 2 staff still knocked our door and they needed to go in. Honestly, they are a hotel director and receiption manager who should know more hotel rules than a junior staff. We cannot accept these kinds of excuses. We would not rent this brand of hotel anymore. Not Recommended.

This apart hotel is in an ideal, quiet location, 10mins walk down into the centre of the city. Three good restaurants and a small supermarket within 200m. Very good value, clean, functional, everything you'd need for a few days stay. Limited, but adequate cooking area with fridge, coffee machine, oven, hob, microwave, but no kettle or toaster. Bathroom good, but no toiletries provided. We got into the private underground car park, at Euro10/day, but perhaps not big enough for all guests?

Très agréable depuis l’accueil excellent et professionnel. Le surclassement proposé avec ma carte de fidélité Accor. Excellent repas avec des produits frais et un prix plus que raisonnable. Agréable également l’accès parking jusqu’au hall d’entrée sans se mouiller. Très bon petit déjeuner avec du salé ey sucré de qualité, jus d’orange pressé à l’instant. Qu’une bonne note pour qualifier la prestation générale proposée par cet hôtel

J'ai pris un apparemment avec deux chambres à l'étage et une salle d'eau. En bas une grande salle avec un canapé une table 4 chaises une kitchenette un réfrigérateur et un petit congélateur. La pièce et très spacieuse. Il est vraiment très bien. Un tout petit bémol sur certains endroit où le nettoyage n'était pas optimum. L'accueil est bien. Le petit déjeuner est plutôt bien la salle et un peu petite on se marche facilement dessus lorsqu'on veut accéder au buffet.

Hotel idéalement situé au cœur de la ville, permettant de tout visiter à pied et disposant d'un parking. En revanche, la literie n'est pas au niveau du tout (matelas fin et très dur), il s'agit de la même literie que l'on retrouve dans les hôtels Ibis **. Les draps sont rêches et trop petits (cela envelope difficilement le lit en entier), les cousins petits et sans volume, la couette fine et toute petite. Ce point doit vraiment être changé, actuellement ce ne sont absolument pas des literies dignent d'un hôtel 4 étoiles. Les chambres sont plutôt petites.