Le Cattedrali Relais by Laqua Collection

I would like to express my deep disappointment and frustration with an incident that occurred during my recent stay at Le Cattedrali Relais. I chose your new place for my stay because it is owned by a you, 3-star Michelin chef. I already tried the Bistrot in Torino where I enjoyed the food and service. Top Class! Given the high standards and exceptional reputation associated with his establishments, I expected a similar level of excellence at this hotel. It was for a special date for our couple. On June 1st, I checked out after 2 days of stay. We had a very good time and great experience till then. Unfortunately, I did forget 2 items in the cupboard: a jacket and a raincoat. I noticed the incident when I reached home in Switzerland. I felt my first dissatisfaction. I should have been called by the hotel as soon as they noticed that I left personal items in the room. Nevertheless, I called the hotel, and they only found my jacket. The raincoat disappeared; in simple words it was stolen . This incident has caused me significant inconvenience and distress, particularly given the value and sentimental attachment to the item. Following the theft, I promptly reported the incident to the staff. Unfortunately, I was met with an unprofessional and unsatisfactory response. The customer service I received was not at the level I would expect from a luxury hotel even from hotel director. Specifically: - There was a lack of urgency and concern regarding the theft. - The staff provided inconsistent information and failed to follow up as promised. - I was not offered any form of compensation or assistance, leaving me to handle the situation on my own. Despite multiple attempts to contact the hotel regarding this matter, I have not received any updates or confirmation about the possibility of retrieving my jacket. The lack of communication and inability to ship the jacket back to me have further compounded my frustration and disappointment. I did need to ask a 3rd party to support me in this case to get back my jacket. Very Very horrible situation and experience

Siamo stati in questa splendida location in occasione del ns. anniversario. Faccio questa premessa perché posso solo fare una valutazione del ristorante e non del Reslais. Premetto che siamo stati in altri locali di egual livello e devo dire che le aspettative erano molto alte, ma non si sono fatte assolutamente disattendere. Siamo stati molto bene, molto coccolati da parte di tutto lo staff, bella la sala. Abbiamo mangiato molto bene ed i piatti erano ricercati ma seguivano tutti un "fil rouge" ossia la valorizzazione delle materie prime del territorio e l'innovazione nel presentare i piatti della tradizione piemontese. Inoltre siamo rimasti molto colpiti dalla carta dei vini e dalla cantina, entrambe ben assortite e con un'ampia scelta.Il costo sicuramente è alto, ma è anche vero che la qualità va pagata.

Finalmente un hotel di lusso, molto curato e raffinato, nell’astigiano. Fantastico per i weekend perché vicino a Milano. Tempo di salire in macchina e sei arrivato. Molto contenta! Ci torneremo sicuramente e lo consiglieremo agli amici!