Hotel berhampiran Edificio Plaza Center Molas Lopez di Asuncion

I arrived on 12 th of march after flying over from europe. I spent the day exchanging money, had a tour around Asuncion, had dinner, and afterwards I just wanted to sleep. But sleeping is a no go in this hotel, because there is this bar Acuarela on the top, where the swimming pool is. And they play music so load, that the walls are shaking. I went up there to complain, but the music up there is so load, that you have to stick the finger in yout ears, and nobody understands you or wants to understand you anyway. I was really, really tired, but the basses were too loud. I tried to relax, but how can you relax with basses imitating fast heart beats. I hoped the music would stop at 12.00 o clock, but it did not. Then I hoped it would stop at 1.00 o clock, but it did not. Then I hoped, it would stop at 3 o clock, but the music went on and on even harder than before. The discjockey probably is deaf. At 5 o clock I finally gave up hope, and got up, as I had to leave the hotel at 8 o clock anyway. Eventually I went down to have breakfast, where the next disappointment waited for me: No breakfast buffet at all, but just one waiter, you have to wait for. Eventually he finds the time to ask you what kind of coffee you want. And then you have to wait again, and all you get is a very small breakfast ( 1 small croissant, 1 slice of cheese, 1 slice of ham, jam and your coffee). Conclusion: Go somewhere else if you want to enjoy a good night s sleep. Avoid this hotel as it is not a hotel but a discothec.

Cuando hablo de atención al cliente en mis clases o mis consultorías, me refiero a estas cosas Comienzo por decirte que me hospedé en Asunción desde el 4 al 6 de abril El dia 5 fui a desayunar y dentro de las opciones disponible había un plato que me llamó la atención: unas albondigas. Las probé y realmente estaban exquisitas (se parecían a las que me hacía mi madre cuando era pequeño, hoy tengo 66 años ya). Cuando se acabaron una señorita se encargó de reemplazarlas por otra fuente y cuando pasé junto a ella cuando lo hacía, la felicité por el sabor y la calidad de las albóndigas. Lo cual agradeció. Al día siguiente me volví a dirigir a desayunar deseoso de seguir degustando las albóndigas pero para mi sorpresa no había (el hotel cambia el menú periódicamente). De todos modos todo el desayuno estuvo exquisito, claro. Cuando me retiré, al pasar por el lobby, estaba la señorita del dia anterior junto con la recepcionista y le comenté que no había podido repetir las albóndigas porque no estaban disponibles. Ella se excusó y me explicó lo de la rotación del menú y me dijo, con una sonrisa, que seguramente en mi próxima estadía podría volver a comerlas. Salí a hacer mis cosas y volví para almorzar en el hotel previo a mi check out. Elegí un plato para hacerlo. Estaba almorzando cuando se me acerca el mesero con un plato y con una sonrisa me dice ”Señor, esto es cortesía del hotel y de la chef”. Agradecí y miré de qué se trataba no sin cierta sorpresa, dado que tampoco soy cliente habitual como para merecer esa atención. ¿Qué había en el plato?: Sí, mis albondigas!!! La señorita que he mencionado en varias oportunidades, era la chef de nombre GUADALUPE AGUILAR, quien con una sonrisa me miraba detrás de la barra y luego volvió a sus quehaceres. ¡Me quedé con la boca abierta!!! Felicito a Guadalupe por su gesto, felicito al Hotel por confiar en personas como ella. No tengas dudas que esa experiencia la comentaré en todos los ámbitos en los que tenga oportunidad, ya sea en mi círculo de conocidos, en mis clases de la universidad, en mis conferencias, en charlas con mis clientes y seguramente también en mi blog como un gran ejemplo de lo que significa la atención al cliente. Si en el mundo hubiera muchas más personas como Guadalupe Aguilar, no tengo dudas que sería un mejor lugar para vivir. Me parece que es una historia que merece llegar a tus oídos. Porque no es casual que la gente tenga esa actitud. Alguien le seleccionó, alguien quizás le habló sobre cómo lograr sacarle una sonrisa al corazón del cliente y todos merecen mi reconocimiento y felicitaciones. es el correo que le envié al Gerente General del Hotel Aloft de Asunción del Paraguay por una experiencia que tuve en el hotel fue una experiencia increíble, y eso que uno se llena la boca hablando de esto.. pero vivirlo (y recibirlo) es distinto

We spent two days here after a week in the countryside. We were recognized as Spire Elite and upgraded to #601 as I requested because it has a view of the river. The room was spotless, comfy bed, large tub with a walk in shower. Huge selection of channels on the tv. Large swimming pool on five. The water was cold but clean. The club lounge is closed so breakfast was in the street level lounge as well as happy hour. Few guest because of the quarantine. Aureliano checked us in and the other ladies at reception were always helpful, I would recommend this hotel to anyone and we will stay here again when return. They take Coveid precautions serious.

The Palmaroga Hotel is my favorite hotel in downtown Asuncion. The historic building has been beautifully restored, the rooms are elegant and comfortable, the rooftop terrace with its poo and view is wonderful, and most importantly the staff are exceptional. The people who work at reception and at the door are always ready to greet guests warmly and to provide friendly and authentic service. The hotel has a good restaurant on site, a steakhouse next door, and is walking distance from many other excellent dining options. Within walking distance to all major points of interest in the downtown area. 10 puntos!

Located in Asunción, Start Villa Morra Rent Apartments is in the business district, a 5-minute walk from Shopping Mariscal and 14 minutes by foot from Baptist Medical Center. This aparthotel is 1.3 mi (2.1 km) from Recoleta Cemetery and 3.1 mi (4.9 km) from Museum of Fine Arts.Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this Beaux Arts aparthotel include complimentary wireless internet access, concierge services, and a hair salon.Featured amenities include a business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.Make yourself at home in one of the 33 individually furnished guestrooms, featuring kitchenettes with refrigerators and ovens. Your memory foam bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, and Smart televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.

Let me start with the pros about this hotel. It is in a very good and secure location near restaurants and shopping. The rooms are spacious and clean and the beds are very comfortable. The staff is friendly and accommodating. There is a nice swimming pool on the top floor and a fairly well-equipped gym as well. There is a spa where you can get a good massage for a reasonable price. The hotel restaurant, Tacuare’e, serves excellent food and the service is top notch. The breakfasts have a fairly good selection of food, but it literally never changes. It is the same thing every day. It would have been nice to have a change since we were there for three weeks. The coffee is awful and you are charged extra for cappuccino, etc. Now let me talk a little about some of the cons. This is what I would call a minimalist hotel and I really should write minimalist in capital letters. The lobby is plain and boring and the rest of the hotel follows its example. The walls are white and literally devoid of any color or decorations of any kind – no pictures, nothing. That goes for the rooms as well. There is nowhere comfortable to sit in the lobby either. They have what looks like oversized mattresses that rest on the floor and are up against the wall, but there are no back rests. They look cheap and believe me, they are uncomfortable. Speaking of uncomfortable, the rooms have very little in the way of furniture – a small desk with a chair and another chair that is not only hard, but extremely uncomfortable. The closets are small with very little shelf space and there were only 4 clothes hangers. There were no drawers to store clothing. There was nowhere to place luggage and we came with a lot. Although the bathroom was clean, it smelled. It was the first thing we noticed each time we came into our room. Although the hotel tries to be accommodating, it needs significant improvement. We often had to ask multiple times for things we needed before they finally appeared in our room: extra hangers, something to put our luggage on, etc. Housekeeping was often slow and our room was not cleaned two times during our stay. And finally, according to the rules for 4-star hotels, one bottle of water per guest should be provided free of charge. The only water was in the minibar and we were charged for it. Although we enjoyed our stay at the hotel, we probably won’t be going back. There are other more attractive options in the area.

Excellent

El hotel es sorprendente. Muy bello y muy bien ubicado. Cerca de los principales puntos de la ciudad. Todo el equipo es súper bueno. Son demasiado atenciosos y el desayuno es divino. Hay parqueo para el auto. Quiero volver pronto.

Hotel muy elegante que se nota que supo ser un gran 5 estrellas en años anteriores. Los baños en el lobby impecables, desayuno abundante, las piezas muy amplias. El edificio al ser antiguo, sus instalaciones también lo son. El patio muy lindo para disfrutar y una cancha de tenis. Los ascensores se cierran o se bloquean mientras la personas está entrando/saliendo. Algo ajeno al hotel, es la zona, es el centro viejo que lamentablemente perdió su encanto y resulta peligroso el lugar. Las alfombras de la entrada y lobby necesitan ser cambiados pero realmente es una maravilla.

I booked two nights for my wife and I and her brother with his wife and two teenage children. This was ”the” hotel in the 60's and nothing much seemed to have changed. The room fridge was barely cooling and no posted prices on the fridge. The rooms are oddly layed out and the view was through large outside shutters which are needed for the intense sunlight. Air conditioning was good once housekeeping set it for me! TV adequate. Bath shower with nice tolietries. Room was spotless but dated. Bed was comfy. the pool on the third floor is very large, unheated but dangerous. All pre ADA stuff non existent. Water was clean. Everyone had a great time. There was also a very large amount of deck chairs and a great view of the park. This hotel is c the best location in downtown Asuncion. Food servive avaiable poolside at reasonable prices. Breakfast buffet was very good with lots of fresh fruit. I ordered fried eggs and was charged about 50 cents each! The hotel staff was very friendly. Our 13 year old nephew was in heaven because soccer teams also stay here. Underground parking was an experience. We will stay here again on our return trip to Paraguay andenjoy the pool weather permitting.