Hotel berhampiran Goat Island lookout car park, Auckland

My wife and I visited this place due to its high ratings. Times are tough but we wanted to splurge for our 10th wedding anniversary (which I mentioned under special instructions while booking). Unfortunately we got Tui#7. It is sandwiched in the middle of two rows of properties with no privacy and no view. Spending $400 on one night stay, we expected something special. The ”villa” is in fact a tiny studio with a sliding door. Have to say that the interior has been well designed and was very clean. However, with the cafe and the restaurant being closed was not ideal. Denise at reception was cold and didn't really look like she wanted to be there. All in all, we won't be returning or recommending this place to anyone. For this price, it's borderline ripoff.

The location is not so good because we need to walk the steep road. The room walls are thin, I heard other people's talking. Otherwise, that was lovely stay!!

Loved our stay. It was like hotels used to be. Lots of complimentary items. You could literally just walk in with your clothes. Awesome having a bar and restaurant on site. Parking was excellent. Airport shuttles come to the hotel and it has a heated pool. Highly recommend.

Baik seperti biasa, kecuali kemudahan hotel lama di New Zealand agak ketinggalan zaman tetapi perkhidmatannya hebat dan kakitangannya sangat bersemangat

Stayed at Lylo for 3-4 days and it’s probably the best hostel I’ve ever stayed at. You check in on a device however there is a receptionist near in case you need anything. The design is amazing as well as the communal rooms/work spaces, it’s very new and renovated at the moment so it looks really great. There’s free wifi, a communal kitchen and bathrooms on each floor. There’s also a restaurant and bar, you get a card for one free drink too! I stayed in a private room and shared bathroom, the floor was super clean and quiet. The room itself was cute and tidy, we were missing a few things such as a rubbish bin (didn’t know the rooms came with one until we saw someone else on our floor with one). I think it would’ve of been nice if the room came with a television or a safe, however the room was great for the price so can’t complain too much :) location is central and easy access to everything within the city.

The receptionist was very helpful and friendly. Our room was spacious and clean. The hotel was perfectly allocated for our needs on this visit. With all the construction going on around the hotel, we were a bit overwhelmed but the hotel staff directed us perfectly to the security parking as well as to our destination the next morning. Breakfast was very good and the staff was once again very friendly and helpful.

A fantastic experience of our 7-nights staying in Royal Residency! The apartment is conveniently located in a local suburb, closed to almost all big names supermarkets especially with a few Asian Grocery nearby. Commute to CBD or hot spots via driving is easy! The apartment is quite new and is properly housekeeped and managed. Tanishq was very responsive to all our requests, really appreciated! Just one last point… the oven should have been checked prior to our arrival. We will definitely stay again if we ever have a chance coming back to New Zealand!

Totally disappointed in our two night stay here. This premise also goes under the name 'Auckland Airport Kiwi Hotel' and Auckland Airport Kiwi Backpackers', the Backpackers has now been turned into what is called 'Premier studio apartments'.'. When we arrived the lady at reception stated that she had only debited our card for the first night, we were to pay for our second night when checking out. Our 'Premier Studio Apartment' was clearly an ex backpacker room, our lawn view was 2 mtrs of unmown grass which looked straight into the rooms across from us. The room was clean enough but extremely under equipped. We had booked for 3 people, we had 2 towels, 2 facecloths, no hand towel, no tea towel or dish cloth. After the 3rd ask for these items we finally received two extra facecloths to be used as a tea towel and dishcloth, eww! The kitchen had 1 fork, 1 teaspoon, 3 knives and large spoons, 1 glass, no wine glasses. Odd cups and plates of various sizes. There was a microwave and hotplates but no other utensils at all besides the bits and pieces mentioned. No Ice tray. No coathangers. The bathroom light flickered constantly, there was rubbish under the beds, and on further inspection, the fire alarm did not contain a battery. (illegal) On checking out was told that our account had been settled. Inspection of bank account showed that our 2nd night had been deducted two hours after we had checked in and an extra $4.50 had been taken. Asked on their chat window (which is how we booked our stay due to no one answering the phone, ever) and was emailed back, them stating that this extra cost was due to paying by Visa. No mention of this throughout our booking or on their website. Would not stay here again.

Reminded by their ! I stayed here in February 2020 ( a while back but stick with me). I was there with a work thing so a busy day. I got back to the hotel at about 7pm, had a bath and when I went to let the water out of the bath the water didn't drain. Next thing the plughole in the middle of the bathroom started flooding the room with 'dirty' water. It smelt awful if you know what I mean. I put all the towels on the ground to stop it from getting into my room. I rang reception to say what was happening and that I could not stay in the room. I have to say the night manager was very helpful throughout but, it was 9pm at this point, and having to pack up after working all day and flying up from Christchurch that morning, made for a pretty uncomfortable stay. Even the new room was missing lots of items (tissues, shower gel, tea bags, etc). Please note, I am only posting this now because the cold call from a pretty insistent and overzealous Accor sales representative, reminded me to check when I stayed here. At the time I even said in the feedback email to Novotel ElIerslie that I wouldn't post to Tripadvisor. But then in checking this out, I see that they never even responded to me about what happened or what they were doing so others didn't experience what I did. Overall a disappointing experience.