Pengguna Tetamu
3 November 2024
Terrible Experience - Don’t Waste Your Money Here! This place doesn’t even deserve one star. Here’s a list of everything that went wrong: 1. Misleading “All-Inclusive” Package: We booked an all-inclusive package, expecting everything to be covered, only to find out that wasn’t the case. Imagine our surprise when we had to pay separately for ice creams for the kids. So what exactly did we pay for? Next, they’ll probably charge for water! When a hotel claims to be all-inclusive, they should actually include everything, not pull these sneaky extra charges. 2. Absolutely No Fun Allowed in the Pool: Our kids were excited to use the pool, but as soon as they got in, the rules hit hard. No balls, no floats, no inflatables allowed at all—just swimming. This hotel acts like it’s family-friendly, yet they make the pool a no-fun zone for kids. Is this supposed to be a family vacation or a boot camp? The strict pool rules completely ruined the trip. If you’re thinking of bringing kids here, think twice—they’ll be bored and frustrated. 3. Disastrous Customer Service on a Special Occasion: We were here to celebrate my wife’s birthday, but things turned sour fast. When I went to the reception to address an issue, they outright refused to listen. Then, after we went out to celebrate, we returned to find some “manager” trying to downgrade our stay by removing our all-inclusive wristbands and putting us on a bed-and-breakfast-only plan. I paid over £4,600 for this stay, and they have the nerve to ***** away our package? When I asked to speak to the actual manager, instead of sorting it out, they called the police on us. Who treats paying guests like this? In short, avoid this hotel if you value your money and sanity. The food is bland, breakfast is a joke, and the management clearly doesn’t care about guests. They’re just looking to take your money and run. While a couple of staff members tried their best, the hotel’s rules and attitude made the entire experience miserable. If you’re spending serious money on a family holiday, go somewhere else on the island where you’ll actually be treated well. Don’t waste a single penny here. avoid the room number 347
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