Hotel berhampiran SUNSHINE BAPTIST CHURCH, Bacolod

The place is nice and clean. Good ambience and service is great. Will definitely recommend to friends, family and even in business outings. Ordered pizza and carbonara. The staffs are nice. There are various cocktail drinks.

Cleanliness probably the best so far... place safe and nearby to robinson.mall employess very professional ill recommend this hotel. west town hotel price very cheap and affordable...

This has been my go-to hotel since 2013 and I can say that I am always at home every time I check in here. My recent stay was during the holidays from December 29, 2023 to January 4, 2024. What I notice different from the previous stays were the staffs are more proactive and very customer-service oriented and would greet you when they see you at the lobby. These minor touch is very well appreciated by guests. The front desk were very helpful and efficient. The housekeeping were always on their foot everytime I need them. The bellman were also warm everytime they greeted us at the lobby. The hotel room I stayed was great although a bit dated. Aircon was good and powerful. The bathroom was also great, not slippery, no moldy areas. The breakfast buffet is great as well. Staffs at Ripples restaurant were up on their feet and is very efficient in assisting guests. Overall, I had a great stay and would still stay here when I’m in Bacolod.

My wife and I stayed at the Henry Hotel for 5 weeks. We were totally impressed by Beverly's staff. They were professional, friendly, and accommodating. All my requests were handled in a prompt manner. The rooms were clean and up-to-date and the beds were very comfortable. The restaurant had delicious food they serve breakfast, lunch, and dinner. The restaurant staff we're excellent. Their location is close to Robinsons Mall. We felt very safe. The hotel has after hour security and it's across the street from the PNP police station. I would totally recommend the Henry. Thank you Beverly!

We stayed for 2 weeks in GT Hotel because our hometown was affected by Odette and there was no electricity, everything was very good until the last hours of our stay where we were forced to check out eventhough we have scheduled a PAID extended stay. We were advised that someone will occupy the room. What infuriated me most was I wasn't told earlier by Wella the front desk officer at that time who even saw us went out of the hotel 2 hours before the check out, that they confirmed a booking though we already talked a night before that we are extending and paying for an extension of 2-3 hours. She called me to confirm our check out and I told her of our expected checkout as agreed the night before but I was told that we have to vacate the room at 2pm because someone will arrive to check in. They made it sound that there were no other family rooms other than ours than can be occupied even though the hotel was not really fully booked. We totally love the service of the other staff but this one incident made a huge negative impression to us. GT Hotel became our home for that two-week stay in the typhoon devastated province. Just so disappointed how were treated.

The room was very clean and comfy. I had an amazing stay however, I am a busy person and prefer to stay inside the room most of the time. I don't have much time in the world to go out and look for someplace to eat. I suggest you find someone to partner you in providing food for your guests especially during the night or early mornings. The staff were nice and accommodating, however, I don't feel any sincerity at all. They all look pleasant but boring, I suggest you should include in your training in teaching them to at least smile, after all, you are from the city of smiles. I was thinking they were only trying their best to be nice just for the sake of doing their jobs. They could have been more welcoming. Thank you for the excellent service though! :)

I stay in hotels 200+ nights a year, both for work as a healthcare professional traveling around the U.S. and for leisure in Asia, where I live. In recent memory this is the ABSOLUTE WORST hotel that I have stayed in. Saying it is HORRIBLE is not an apt description. Think worse, MUCH WORSE. Staff were rude, insolent, indifferent and were the least representative of ”hospitality” that you could imagine. My wife and I were traveling separately because I was flying back home from the U.S. and she was coming from up island. We normally stay in a much better hotel each time I get back from an overseas contract, but our usual hotel was booked out. The hotel looked ”okay” on the website. Not in real life. Despite numerous emails and texts, one that very morning, about my wife arriving ahead of me and occupying the room the front desk staff made her sit in the lobby for 2+ hours because the room was ”Not ready”. The only thing that would have made this room ready was a wrecking ball. This hotel has set a new sub-standard of excellence. If you lowered the bar any further a snake couldn't slither under it. Grime, filth, rust, the bathroom vent fan hanging out of the ceiling, the room ”safe”, a shoebox sized box, didn't work, but no worries, it had been ripped from the wall previously, so you could just carry it with you under one arm. Just getting into the room was an adventure as the entry tile was buckled so that you couldn't open the entry door completely. You couldn't open the adjacent closet door either, but that really didn't matter since this hotel does not provide hangers. Really. No hangers. The pool, viewed from our room, might have been inviting to cool off, if it hadn't been for the lovely ”Frog Pond Green” hue of the water. We asked for extra towels and an extra pillow. Those come at a cost. The next day housekeeping took the clean (extra) towels out of the room, but left the dirty ones on the floor. Then the front desk called and said that we needed to pay the ”daily rental” for the extra pillow. Otherwise they would be sending someone up to collect it. After the 2nd night we'd had enough. Really, we would have shifted sooner but I was jet lagged from 30 hours of transit from the U.S. back home and, really, could it get any worse? Well, yes. Day 2 I awoke to find a construction worker on the access balcony outside our room's window. At 0605 hours. Peering in. Silly me. We were on the 4th floor, why did I need to worry about drawing the drapes. He smiled and waved. This would be a great place to stash your hated mother-in-law, worst enemy or evil boss. The staff seem to be taking their hospitality cues from binge-watching the PURGE movie series. The ONLY redeeming factor is the SM Mall located about 0.3 km away. So, you can always look forward to shopping. Like I said, the WORST hotel experience in memory. We fled. There are a few decent hotels in Bacolod. This is NOT one of them. Stay clear and far awa

It's certainly an older hotel and it looks in need of tender loving care. However, it was a good price and the staff were nice. The aircon worked. The water was warm though the shower hose was broken.

I decided to try this hotel again because the location was close to the port. While I found it better than my last visit it was still not on par with the best hotels in Bacolod. The good: - The hotel is clean - being attached to the SM Mall with lots of choices for food and shopping was great - Sleep quality was acceptable - water pressure in the shower was great The bad - breakfast was especially bad. No bacon, no egg station, the only juice was calamari’s- how do you provide a breakfast buffet in a tropical country with no mango or pineapple juice??? The coffee and tea is serve yourself. This simply does not compare to the breakfast buffets at the better hotels in Bacolod . The no longer provide individually bottled water in the room. Instead it’s a large bottle that at least in my room was not marked as filtered, so I went out and bought water. - overall the feel is as though they are trying to get by on the cheap. The low quality desk chair, lack of individuality bottled water, poor quality towels, etc. all lead to this feel It’s not bad, just not worth the price. There are much better options in Bacolod for less money

My fiancee and i like this hotel since its clean and the staff are very much accommodating.. Foods are great too... Plus its near in Sm, baywalk downtown church and in port going to manila all in walking distance only..one thing im sure is were going to go back in this hotel again and again... Thank you so much Acacia Hotel for the good accommodation that we experience during our stay there.. Godbless.....................