Starwood Hotel

This hotel has potential if only it has been maintained properly. The staff in the reception is not accomodating, the room we got has cockroaches in the toilet and in the bed headboard we have to call and get it fumigated. Very dirty and uncomfortable to stay in. I tried to call the receptionist, and asked for us to move to another room but informed me that they are fully booked. If only not its part of the travel tour package we have been, I would never have slept in there for the night. Me and the rest of the family decided to just book for another accomodation for the following night. It could have been a better experience but the hotel is very old and dated.

The hotel is very accessible - walking distance to Burnham Park & SM Baguio, there’s lots convenience stores nearby, and their restaurant/cafe offers good budget friendly menu. Unfortunately, that sums it all. The staff aren’t friendly nor approachable, the AC is switched off from the main fuse - they opened it when we asked for maintenance, they switched off the AC from the main fuse and cut off the TV connection 3hrs prior our departure, and the room and mattress definitely needs deep cleaning and upgrade.