Hotel dengan Balkoni di Tallinn

We had a 5th anniversary with my girlfriend and decided to stay at Mövenpick Hotel Tallinn. We booked a few days in advance to get a deluxe room with enough space and a bath. The price for the booking was fair since the hotel was located in the city center and it was the holiday season. When we arrived at the hotel we went to the reception, paid for our stay and got our room cards. When we got to our room, something felt off, there was no bath, the room was quite tight and the location was next to the elevator. We were very confused and looked at the pictures online and our bookings again to make sure we chose the right room type and we confirmed ourselves that this was the wrong room, we gathered our things and went back to the reception. It turned out they had given us a standard room even tho we had booked a deluxe one and even paid for a deluxe room at the reception. The whole hotel was full and there was no alternative so we just had to settle with that, since we did not want to risk being without a stay for the night on our 5th anniversary. I don't understand, how can you ask for a deluxe room price for a stay, if you are out of deluxe rooms in the hotel. I know people make mistakes, but we felt cheated on at this point. If we arrived at the hotel and were informed of this firsthand, that there had been a mistake etc it would have been fine, but to charge for a deluxe room and give standard room cards and later make a surprise face, is just bad. To compensate for this we were promised 2 cocktails from the front bar and a 2 hour later check-in. We agreed to this since we did not have any choice. When we decided to go out in the evening and get our 2 cocktails we had a bad encounter with the lady keeping the bar. She was arrogant and did not know anything about this, so we spent quite a lot of time trying to convince her that we had a deal with the reception. She went to confirm this and when she came back she said we would have 2 soft drinks. Two soft drinks! You made a mistake, you apologized and offered to make up for it and then you decide to withdraw from your promise? That is just plain bad. We had loss of words and did not want to start a scene, we got our drinks and just went back to our hotel room. Overall, you can have a great location, you can have good breakfast, and a fancy hotel, but if the staff is arrogant and you get a taste of being cheated on, nothing fixes that.

Overall a great stay, room was clean and location decently close to the historic centre with a shopping mall and supermarkets around the area. Luggage storage worked well too. Can recommend to anyone. Make sure to claim your free water upon checkin as it’s not provided on the room which I cannot fully understand though, could be changed in my opinion…

Dear sirs, Unfortunately arrival to this hotel on Sunday did not went as planned, we booked from you room for 2 adult + our 12 years old son however hotel gave us room without any kid bed only 2 twin bed and when asked for additional kid bed hotel told that it is not allowed for so small room so this room was not workable at all, how we could fit that room???? Luckily after long discussion of 45 min we were upgraded to deluxe room with kid bed but we were forced to pay additional charge of EUR 122,-!!!! Please advice if you can refund us same amount as it was booked correctly ?? Thanks in advacne, Brgds,Petri kalkkinen

This is a very modern place. All entry is via on line booking plus a booking terminal at the location. You have a code to enter the building and then when you check in you are supposed to be given a code for entry. This part did not work well. We had to ask one of the cleaning people for help to get into our room and they had to call (we did not have a phone). The room itself is more of a small apartment with balcony. It was a really nice room, but everything was controlled by a modern console. We kept trying to cool the room (it was 24 C), and while we got a breeze from the AC, it never seemed to cool the room. Bath and shower (separate rooms) were fine. Bed was comfortable. View was of the airport--nice (small) balcony to sit on. Good WiFi and goof TV service. You really need a smartphone, though, which we did not have, being from the US. The area is modern and pleasant and while it's busier during the work day (lots of offices), there are a few places to eat. It is also a good reuse of older industrial buildings converted for use as office and living space. Quick walk to the airport. This owulkd be a good place for a longer stay, as the kitchen is well equipped.

We wanted to find a 5- or 4-star hotel for our stay. From *********** we found Adoryal Hotell, 4-star hotel close to the harbor. It looked good in the pictures and had good reviews and their breakfast had good reviews too. We were really looking forward to this trip. At first we couldn't find the entrance and had to go through Sadamarket. (Eventually we found the real entrance from the other end of the building.) We had four different rooms, (one standard one, two double bed rooms, and one deluxe one). The only difference between the double bed room and the deluxe room was a small private terrace and water kettle. One of the rooms had dirty bedsheets, most of them had dirty showers, some glasses in the rooms had stains in them. There were no amenities other than a hairdryer and shower cap, and only offered toiletry was handsoap. We went out to spend the night, and asked the receptionist to call us a taxi. We got two shady unmarked cars where you could only pay with cash. After that we only used Taxi Tallink we ordered ourselves using Taxilink app. Later in the evening we went to the hotel reception and asked for 7 champagne glasses. They told us they don't have many, but asked us to follow and see if they have some. They found a bucket where there were 6 champagne glasses, and they found one that was slightly different. Well, if that's all they have, sure, we'll take it. They told us to rinse the glasses with water and they should be good to go. When we looked at the glasses we saw that they were all dirty and used with fingerprints and lip stick on them. We told them that rinsing them with just water isn't good enough, we wanted clean glasses. What was their reply? They handed us a sponge and dish soap and told us to clean them in our room. We refused and ended up drinking champagne from normal water glasses we found from our rooms. (First time experience!) The breakfast was poor and bad. Cheese and ham and omelette and toast bread with coffee or tea and warm orange juice and water. We had to be careful when choosing a cup or a glass for ourselves, because many of them were dirty with stains on them. This wasn't the experience we were looking for. This wasn't the experience we paid for. We expected to have a nice stay in a nice 4-star hotel. This place is barely a 2-star place (we've had better stays and service in many 2-star and even 1-star places)

The apartment is situated in the Old Town, close to all the tourist attractions and restaurants. The apartment was clean and spacious. Amenities were well provided. We were given clear check-in instructions and upon check-out, there was some problem with the key box but the staff was a phone call away to help. There is one double bed and one single bed, but the two bedrooms are connected without a door. Accessibility: The bedrooms are upstairs and the stairs are not toddler friendly as the handle didn’t have many bars on the side so children might fall. The apartment is situated on the first floor with no lift.

The apartment is studio style with plenty of space for our family of 3 with kitchen that has microwave, fridge and twin burner stove and essential kitchen utensils to cook a simple meal. The apartment also has a small washing machine which we found was essential on our trip. The apartment is very clean, the tv had a variety of channels in both Estonian and English, and some German. The apartment building itself is clean and has a nice feel to it, and staff are warm and welcoming which we appreciated as our general experience of Baltic culture is that people appear to have a hard exterior, especially living in Australia and having just come from Japan where the cultures are quite the contrast. The apartment is also very close walking distance to the old town which is the most beautiful old town I've ever been to. A 3 minute walk will also bring you to a large, modern supermarket.