Hotel Dengan Spa di Nevada, United States

The location is good, right across the Vanatiion hotel. However, the service is poor. For example, I asked for a scale to measure my weight. They asked me to go downstairs to take measurements using the luggage scale. I never got the scale I requested. I stayed there for three nights. They should have plenty of time to get a scale for me.

The location is super convenient, right in a bustling area. It's across from the Bellagio, diagonally opposite Caesars Palace, and just a few hundred meters north to the LinQ Promenade. Even though the hotel is a bit old, the facilities are still quite functional, offering great value for money. The commercial area downstairs is also vibrant and convenient. My only complaint is that the walk from the parking garage to the front desk is quite long, and it's a bit of a hassle dragging luggage over uneven ground. Paying for parking at the front desk was cheaper, and you can just use your room key to exit the parking garage, which is really convenient. I booked a room facing the Eiffel Tower, but at check-in, I was given a room on the backside instead.

With a 20 yuan tip, I received an extra $75 voucher and was upgraded to a Sphere-view room on the 21st floor. However, I felt the 21st floor might not have been quite high enough for the best view. The hotel's interior has been nicely updated. The only downside was the lack of a bathtub. Otherwise, everything was great.

I’ve stayed at the Flamingo hotel 4 times and I’d have to say for the money spent this time around it has put me off coming back ever again. No tea or coffee in the room, no drinking water (not even one bottle). Expensive “resort” fee per day with no “resort” to speak of. Food is expensive everywhere inside the hotel. The only thing it has going for it is the location. Entertainment is old. I mean Wayne Newton. Is he still alive?! Small towels big enough for children only. This trip was the most expensive part of our trip around the world and we won’t he coming back. I used to live the Flamingo, but even in the non-smoking room I could smell cigarette smoke coming through the air conditioning. I had to pay extra because the check-in time is so late in the afternoon and we got there at 2, and because my room wasn’t available when I checked in I had to pay for an upgraded room. Even though the room I got was not a newly “renovated” room like the woman at the desk said it would be and ended paying $500 Australian more. Not happy and very eager to leave Vegas because of this disappointing stay.

We had the best experience of all of our years of visiting Las Vegas this time at Mandalay Bay. The front desk clerk was wonderful and upgraded us to a suite. It was the most comfortable and luxurious room we've ever stayed in. We had a blast at the last river and wave pool. I wish we could have stayed longer!

The customer service is horrible. They wouldn’t let us check out one day earlier. And they kept pushing the responsibility around, unable to process our request properly. Highly disappointing experience

The location was good as it was in the centre of the strip. The check in was fast but they seemed to charge for every small thing and I felt the check in staff was trying to convince me to go for an upgrade The room was acceptable but they refused to give me a king bed ( even though it was available) and even though I requested them that I was travelling with my partner, I was told that as I had booked through Trip website I would have to pay additional USD 20 for king bed although the booking specifically said I would be provided if available- which it was, but they wanted extra payment and also I was provided room without a view because I refused an $ upgrade and I was told on the face that this was the case. This is not a good policy- I can understand if nothing is available but if at the time of booking it was mentioned and If you are a couple and bed is available then they should consider. The beds were ok and the shower was small but usable- better water pressure in the shower would have been good. No basic amenities like other hotels such as coffee maker, fridge ( they asked $20 for fridge????) were provided in the room. No late checkouts were allowed even for an hour - they asked $20 per hour for every hour over 11:00am- all other hotels I stayed in US consider slightly late checkouts. The luggage storage facilities were good and the checkout was easy. The lobby and casino area were intermingled and was full of **** smoke and smell. So in summary the price is cheap but you get what you pay for.

As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera. I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way. it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel.

We returned to our room after being in the casino at about midnight, when we walked in, the room was about 85°. The air conditioner was turned on, but only blowing out heat, I notified the front desk and they had to send one of their so-called engineers to check it before they could relocate us to another room. After an hour of waiting on the Engineer. He determined that the air-conditioning was broken, they moved us to a room at the end of the hallway and  a few minutes later we discovered the air conditioner was broken in that room as well, but at least it was not blowing out heat. We decided to just stick it out inthat room since it was already so Late. When I discussed this with the front desk person after waiting on the customer in front of me to finish complaining about her room , the front desk attendant simply said there was nothing she could do about it !!

1. I just casually asked and got upgraded to a 21st-floor room with a view of the Sphere. It seems like this hotel is quite generous with upgrades if they have availability. No need to tip for it; you don't have to if you don't want to. 2. The hotel itself is quite good, very luxurious by American standards. However, the casino isn't very entertaining. 3. You have to call for toothpaste and toothbrushes, and bottled water is available at the front desk. Slippers are provided. 4. Self-parking is free; you use your room key to enter and exit. 5. There are many restaurants downstairs for dining.