Courtyard by Marriott Bali Seminyak Resort

Good bed, great staff and very good breakfast.

My stay at Courtyard Marriot Seminyak was a memorable experience, marked by the exceptional service provided by the hotel staff. Upon arrival, we were warmly welcomed and check in was efficient and was promptly given a room. However, the room was quite noisy due to the air conditioning condenser (?) near the stairways and its proximity to the morning breakfast area, which made it difficult for me to sleep. The constant ringing sound from the condenser and the early morning noise from breakfast preparations made it challenging to get a good night's rest. With that we approached the staff and we requested a room change and asked if an upgrade was possible. (We have 3 nights with the hotel and can't bear the thought that I have to be sleepless for 3 nights!) Mr. Ketut Ramudayana, the Director of Operations, assured us that he and his team would look into it and arrange for a room change. And as a service recovery of the bad night sleep, the hotel arranged for a free transport for us to go to the shop where we were planning to head to after the feedback! And when we returned, true to his word, we were upgraded and moved to a fantastic room. The new room was bright, quiet, comfortable, and made our stay much more enjoyable. The hotel's staff truly went above and beyond to ensure we had a pleasant stay. Every morning, restaurant staff like Mika and Wulan greeted us at breakfast with genuine warmth and thoughtfulness. The day before our departure, we requested a late check-out since our flight was at 7 pm and we planned to leave around 4 pm. Initially, we were told that the latest check-out time was 2 pm. However, on the day of departure, another manager, Gredi(?), informed us that he would check and see if he could arrange for a 4 pm check-out, which was a pleasant surprise. And likewise, he delivered us the "present" of a later check out! The team's consistent thoughtfulness and attention to detail made our stay feel like a 6-star experience. We were continuously impressed by the considerate gestures and the high level of service provided by the staff. Additionally, the hotel's location is incredibly convenient. It is situated near shops, eateries, and is within walking distance to the beach (about 7 mins). We finished our dinner at the beach around 11 pm and walked back to the hotel, feeling totally safe. This prime location adds to the overall appeal and convenience of staying at Courtyard Marriot Seminyak. I highly recommend Courtyard Marriot Seminyak for its exceptional service, thoughtful staff, and prime location. The dedication to guest satisfaction truly sets this hotel apart! Thank you, Mr Ketut and your team!