Pengguna Tetamu
9 Julai 2022
I really want to give this accommodation more stars but sadly, I cannot. Pros: - the location. Close to the centre of Ubud but in a great narrow street which is far enough away from the noisy hustle and bustle of the centre. - the staff. Super friendly and helpful in assisting us with a significant maintenance issue (sparking powerpoint!) and locking our front door frequently (which required the magic touch and superhuman strength!) - the speed in which maintenance fixed the electrical issue Cons: - the villa we booked (I use the term 'villa' loosely) was more a cheap three-bedroom apar**ent than a villa. Please check which room you are actually booking, as the many photos on their website and on *********** are quite misleading. They should label their numerous photos so that you know exactly which accommodation you are paying for. - one of our travelling party had to cancel at the last minute and both Graha Sandat Villas and *********** (who we booked through) have failed to provide us with an invoice for our four nights' accommodation, meaning that my poor friend has been unable to put a claim in through her travel insurance company. This is despite numerous requests to both the property and ***********, with each saying that the other is responsible. Not good enough!
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