Pengguna Tetamu
31 Mei 2024
this is the second time we have stayed at Alila Ubud and sadly maybe our last time as we feel the service level has deteriorated since our last visit in 2023.
Don’t get me wrong, the staffs are very very friendly as the Balinese people are, but since the moment we checked in we felt the staffs are overwhelmed and overworked. So we did not feel the staffs were attentive
Upon check in we were given an upgrade from valley suite to forest terrace suite. But we actually prefer the valley suite, when we requested for the room change, we were told the room type we have booked is fully occupied. The hotel was almost at full occupancy and when we went to the reception the staffs looked very busy. When we checked out and was picked up by our driver, the staffs did not even help us with the luggage.
For the value of money, it’s great. For anyone looking for quiet stay/retreat with attentive services level, maybe avoid peak seasons
Terjemah