Hotel Romantik di Banff

A bit outdated in the decor department. Lowly lit old fashioned lobby area. Room had an exceptionally small window keeping the room darker than normal without the lights on in the daytime. NOT a value coming from a Lifetime Marriott Titanium Member?

Had a wonderful stay at Mount Royal! The location was super convenient. It was close to many restaurants and souvenir shops. The room was clean and staff were friendly. Would highly recommend this hotel!

I’ve been traveling all over Australia and US and it was not my first time sleeping in an Hostel , I think I know more or less what to expect for that price but this time I must say I have had a terrible experience. In the beginning I had a problem with my credit card which was blocked (my fault) and of course without credit card they couldn’t accept any other way to pay , that’s fine I understand there is a procedure to follow , I was in panic and very tired after 20 hours traveling from Amsterdam and , speaking with the manager of the structure , I have asked her if she could provide a clip or something to extract my canadian sim card from my telephone to exchange it with my personal one so i could have called the credit card company for assistance. She didn’t want to help me and she suggested me to ask some neighbor, luckily a very kind employee helped me once she went away. The second day i went to my room to sleep and I found another person sleeping in my bed , asking to the receptionist he told me that it was my fault because i should have left some belonging on my bed to occupy it, it is weird because normally when you leave you have to take off the sheets and put them in a bin so that was obvious that the bed was assigned at the moment. I had to insist to make them realize that that was their mistake and the person in my bed should have found another bed. The hostel is a little dirty and the young staff is not able to manage properly , they are very disorganized and the manager is very rude and arrogant. Definitely I don’t recommend this hostel at least not more that one night.

Very good location, parking is also very convenient. Room is acceptable. However, the service is great. Quite helpful and friendly. Offer lot of local advices. If come back next time, this is hotel will be my first choice.

Banff Aspen Lodge provided me with a great hotel experience as part of my memorable trip to the Rockies. Staff were friendly and accomodating to all guests. The room was spacious and comfortable. The hotel’s general ambiance was warm and welcoming, which I always appreciate. I would stay here again if I ever have the opportunity to go back to Banff.

A cozy and warm place to stay in Banff! The location is really good, and the room is well-cleaned. All the people there are nice and willing to help. We have great time there :)

Best Thing about this BestWestern is their coffee machine in the lobby. I have never seen so many people enjoying the selections from a machine so much before. If you are looking for an affordable hotel with Breakfast included this place would be it. Just be careful with the screen doors as they fall off their tracks very easy and the hotel will charge you for it as damage, so if it does happen please notify the staff as soon as possible. Or you will experience like me being charged for damages.