Hotel Banff dengan Sarapan

Very disappointing experience. My children asked for boiled eggs and I ordered 6 boiled eggs, I was later charged $30 for six eggs ($5 per egg) without any prior disclosure of the cost and without the item being listed on the menu. The eggs were poorly prepared and could not be peeled properly. Large portions of the yolk stuck to the shell and came apart during peeling, making them unusable. Since the eggs had already been peeled, they could not reasonably be returned. I raised the issue with the restaurant manager, Shenzu, and showed him the photos, but he refused to address the problem or offer a fair resolution. Shenzu's handling of this situation was disappointing and did not reflect the level of customer service I expect from a hotel manager. Despite being shown photos of the poorly prepared eggs and hearing my concerns about the undisclosed charges, he was unwilling to address the issue or offer a reasonable resolution and was adamant - he was playing a winning game and was a little ****** . Customer satisfaction appeared to be a low priority throughout the interaction. Combined with the lack of price transparency, poor food quality, and failure to provide a receipt, this resulted in a very negative experience. I would NOT recommend this restaurant to other travelers.

Room was in excellent condition as was the bathroom.   Room was very large with a king bed, two large sitting chairs in front of a wood burning fireplace and a separate desk area.  Restaurant had interesting signs and was very good.  The Inn is a little far from Banff center to be able to walk there.

Good location, right in the center of the town. The room is clean. We arrived late, and there was no parking space, but the front desk staff is very patient to guide us to a parking place nearby. The choces for breakfast is limited, but fine.

Room no 203= I reported to trip.com that my booking was from 11 to 13 September but I couldn’t manage to sleep 11 September night and then 12 September there was scary situation at around 2-3 am ,so again couldn’t manage to sleep whole night Inside room one guy was snoring very badly so another guy started screaming and shouting and create scary situation Then somehow I have to left room around 3 am and I was sitting at reception,then one member of reception open room for me and I was sitting on bed until morning. So both night no sleep and I decided to leave hotel for my own safety and lack of sleep I couldn’t enjoy my day trip aswell. I reported everything to reception again and I requested all of 3 night refund to hotel and trip .com I’m waiting on my total refund of 3 nights If I don’t receive refund I am going to put all this story on social media against trip.com Expecting help from you Thanks

無料朝食が期待以上で、ハム類やパン類は日替わりで少し変わりました。 部屋はロビー近くのトイレ横の部屋で、日中は外の音が少し騒がしかったです。 シャンプーやハンドソープの香りがよく気に入りました。 部屋内に電子レンジがあり、部屋の外にウォーターサーバーもあり便利でした。

Hotel is a bit far from town but it provides free town shuttle. We booked the balcony room hoping to get a better view. We have rooms with big trees in front. When asked if we can change rooms, he won’t change since it’s not booked direct. The balcony room has little heat as the heater is smaller and the room is colder.

The RCL was a complete surprise to me the junior suite was recently updated and was amazing, so much space with a great fireplace, large comfortable bed, attractive furnishings, coffee, fridge, ironing board, lovely robes and a swimming pool and steam room with little gym plus free apples and flavoured water in reception, would definitely stay again. Plus the only downside was the underground parking which costs $20 per night

I think it is a good experience to stay in a castle. 😊 Overall, the staff are friendly and helpful. But, the room is considered small and one king size bed is smaller than other 5-star hotels in downtown. As the room price is not cheap, i would recommend to try for one night stay to experience it.

We did a little staycation in Banff from Calgary and overall had a great time. The cave pool was a big hit, but just a heads up that it’s not really a “swimming pool.” It’s more like a large cave-style hot tub. It’s shallow, and the water is fairly hot, so the kids couldn’t really swim or put their faces under the water. The cave setup is very cool though, and the adults really enjoyed it for relaxing. The dry sauna was also great. We stayed in a suite with two double beds, plus a living area with a sofa bed, a dining area, and a kitchenette. We were happy with the layout. The suite was clean, but it is definitely dated. One downside was the TVs. I know you don’t go to Banff to sit and watch TV, but it would be nice if they updated to smart TVs. If you’re traveling with kids, I’d suggest bringing a Fire Stick or Chromecast. Even an HDMI cable to connect a laptop would work, but make sure you download movies ahead of time because the Wi-Fi in our area was pretty spotty and the kids kept losing connection. The front desk staff were fantastic. Friendly, helpful, and efficient. They made parking easy, provided bus passes, and explained local info without us having to ask a bunch of questions. We’d stay here again, and next time we’ll definitely bring something for the TV so we can do an easy movie night after a busy day.

We had a wonderful stay at Bow View Lodge. The location is excellent, with the river just behind the property, providing a beautiful and peaceful spot to relax and enjoy the scenery. We also appreciated the front desk team calling ahead to reconfirm our reservation dates, which was a thoughtful touch and gave us peace of mind before arrival. While the rooms are a bit dated, they were clean, comfortable, and well-maintained. Overall, a great value for the location and a pleasant place to stay while enjoying the beautiful Banff!