Pengguna Tetamu
27 Ogos 2024
I booked five twin AC rooms for 10 adults and 4 kids. Our check-in time was scheduled for 12 pm as per the itinerary. However, when we arrived at around 12:30 pm, the rooms were not ready—they were still occupied. The few rooms they initially provided us with had a strong smell of rats and noticeable seepage, making them unbearable. By around 1:30 pm, they finally gave us all the rooms—four on the top floor and one by the pool. The room by the pool was very small, with cupboards emitting a rotten smell. The sheets were stained, and the chairs were covered in dust. I called room service to address these issues and waited for at least 30 minutes, but no one came, so I left the room. When I asked one of the staff members why no one attended to my request after such a long wait, he responded that they had other tasks to attend to. Eventually, the situation was addressed. Since I had a small child with me, I requested an electric kettle, which they promised to send. I made this request at 3 pm, and after multiple follow-ups, I finally received it at around 11 pm, but not in my room—I had to collect it from the reception. Regarding the food, the lunch we ordered lacked flavor. Most of the dishes were either overcooked or undercooked, and it seemed like they were serving leftovers from the previous night—the curry tasted the same. Dinner was slightly better but still of poor quality. The breakfast the next day was okay. As for the bar, they have a policy that outside food and drinks are not allowed. However, once you enter, you'll realize you won't want to order anything from there—they charge a whopping 50% above the MRP. A 10-15% markup is acceptable, but 50% is outrageous. There was no music at the bonfire, and the swimming pool was not clean. If you are looking for a peaceful weekend getaway, this is not the place.
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