Hotel Melbourne dengan Bar

This is a very nice resort. The interior is very clean and large. Bed is comfortable and toilet is good with jacuzzi. You will see kangaroos and cockatoos outside the cottage in the morning and evening. My kids enjoy the stay very much. However you need to either cook your own meals or drive out to eat. The drive is about 15 mins.

Perfect stay. They reached out beforehand to check in with me. Arrived early and they allowed an early check in with a free upgrade. Room was spotless and well equipped. Kitchenette with all the equipment you'd need, small washing machine, free Netflix and impressive little touches like a free bottle of wine if you solve their Rubik's cube and a free packet of popcorn on request. Lounge is well equipped and breakfast was good (eggs, sausages, bacon, mushrooms, tomatoes, beans, some pastries and yoghurts, a waffle maker, juices, coffee and teas, etc.). Staff were always friendly. An excellent stay overall!

The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.

Thanks to the room upgrade to a higher floor, we were able to enjoy a fantastic view throughout our stay. The hotel's location was also very convenient. Being close to the city center, it was easy to access public transportation, with both the subway and tram stations nearby, making it simple to get around. The breakfast was delicious, and the overall cleanliness of the hotel was excellent as well.

We had a pleasant stay at Quality Hotel Melbourne Airport. The room was spacious, clean, and quiet, making it comfortable for a good night's rest. Heating is provided through the in-room air-conditioning system, although the bathroom itself is not heated. The location is convenient and easy to find, with on-site parking available. One unique feature is the charming old-school cargo-style lift, which makes it easy to transport luggage and travel companions to the second level. The front office staff were really friendly and welcoming throughout our stay. The hotel also offers a complimentary 24/7 on-demand airport shuttle service, which was extremely convenient. Being located very close to the airport makes it an excellent choice for transit travellers or those with early flights. There are also several dining options nearby, as well as both Aldi and Woolworths supermarkets within about a 10-minute walk. Overall, a comfortable and convenient stay that we would recommend.

The hotel's location is really good. It's super convenient to get to the hotel from the terminal. The room size is good for unpack & repack your stuff for the trip. Since we didn't have breakfast included in the booking. There are 2 choices for the breakfast: 1. Hotel's breakfast for 35AUD/person 2. Deli cafe. We had a sandwich & muffin there. It's quick and easy to get ready in the morning.

T'was my third time here and they don't disappoint. Room is clean and sleek. Breakfast is good quality. Toiletries needs to be requested all the time- it's not always convenient especially that you need it daily and you stay for 2 weeks.

Unfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality. I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way. At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged. However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added. The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned. I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant. I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved. Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel. This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different. I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.

I am enjoy stay at Crown Promenade near from public transportation, foodhall and many places to closed there. I am very disappointed about the incident where we were charged for bottled water; we had previously asked Guest Services whether it was complimentary, and they confirmed that it was.One more thing: our room wasn't cleaned, even though we had turned on the ”make up the room” indicator.

Wonderful stay at this hotel with my partner! 😊 It was our first time staying here, and we really enjoyed it. The location is amazing, with plenty of amenities, facilities, and food options nearby. There are so many places to eat, which was a big plus for us! It’s also right near Queen Victoria Market, so it was really convenient and easy to get around. The room was exactly as shown on the website and was very comfortable. The staff were also friendly and welcoming. We’ll definitely be coming back here the next time we’re in Melbourne! 😊