Hotel Saint Albans dengan Bar

After initially having difficulty in finding the drop off car park (needs better signage) we checked into the hotel and were given a warm greeting by the reception staff. Our room was on the ground floor. It was spacious with two double beds which were amazingly comfortable. There was an alleyway outside which a lot of people were using so I am glad I was not a lone female staying in this room. There were two hanging spaces but more hangers are needed. 4 hangers in total are not enough for a few days stay. Also there was only 1 chair which meant that I had to sit on the bed at all times. We had a large bathroom with good quality toiletries and plenty of hot water. We were surprised that a 4 star hotel did not provide bottles of water. I did ask for ice each night so that I had cold water to drink and we were able to get a jug of fresh milk each day rather than have to use the milk jiggers provided. We only had breakfast one day as it was not included in the price. There was a very good choice and we were well looked after by Tom. This was an enjoyable stay. The hotel needs some minor tweaks which is why I have not given 5 stars.

My recent experience with Sopwell House was shockingly poor. Despite being a loyal, long-term customer, I was treated with zero empathy regarding a wedding gift voucher for a night’s stay, which included a meal, massages, and access to the spa—significant money was spent on this package. After being assured last year that we could extend the voucher due to personal circumstances, I was suddenly told it couldn’t be honored because it had expired by over a year. What makes it worse is that there was absolutely no offer of a compromise—no discount, no gesture of goodwill, nothing. This substantial package was dismissed without any care, and the response I received was not only rigid but borderline rude, as if customer loyalty meant nothing. Sopwell House clearly has no policies in place for genuine customer care, and their handling of the situation proves they prioritize rigid rules over treating people with respect. If you’re considering visiting, think twice. The way they treat long-standing customers is unacceptable, and I wouldn’t recommend anyone waste their time or money here. There are far better places that actually value their guests.

The room was clean and well presented . Check in was made more difficult as the screen did not work for both ourselves and others which meant waiting for a receptionist to man the desk. She was polite and efficient. The breakfast was good. Parking was limited and we paid for parking on a nearby street . This turned out to be cheeped than the multi story car park even when the discount was applied Overall we were pleased with our two night stay in St Albans. This was the fourth forth hotel we stayed at and was certainly the best of the bunch

We stayed for a Thursday and Friday night. The rooms are quaint it being a 15th century hotel. Room 1 is quite small with a tiny shower and toilet. Room 2 is much better and even has an air conditioning unit. The main issues with rooms 1 ,2 &3 is they are at the front of the hotel on a very busy road which goes uphill and thus generates even more traffic noise. The windows in the rooms are very old and do not shut properly and the secondary glass is ineffective. It means we were continuously woken up in the night due to the traffic noise. We were moved to room 2 after 1st night which was much nicer but still suffered from the noise problem. Unfortunately there were no interior rooms available. Our sons stayed in room 16 on the floor above which suffered similar noise problems, we were disappointed to have been placed in the two worse rooms in the hotel even though be booked 6 months earlier. On the positive side the breakfast was very good with tasty ingredients for the full English. There were also another 5 or 6 hot options. There are no pastries available which appears to have been discontinued so should be removed from the breakfast menu. The real positive not is that the hotel provide the wedding dinner reception for my nieces wedding for 50 people which was organised very well with very good food. So if you are booking check they are not allocating you a room overlooking the road in particular do not stay in rooms 1,2,3 & 16

Great location. We stayed there for two nights. Basic breakfast but good. Breakfast time gets busy and we have to wait for fresh plates and it took a while. Other than that we had a great stay. Free parking and EV charger available. Would stay again :)

I booked an Afternoon Tea for 7 of us ladies to celebrate my sisters upcoming wedding. There weee 7 of us cousins and sisters who wanted to do something nice. At the time of calling in to book - I was asked to pay for the whole thing up front. Couldn’t leave a deposit. I was told the menu for teas and afternoon tea would be emailed as I mentioned that 3 of us would need the vegetarian option. Nothing was sent. Emailed them still nothing and the evening before I sent a message via their online form to confirm 3 veggie options. On arrival there was confusion when we asked for 3 vegetarian for the afternoon tea. The Tea options were not the same as their options available on their website. They didn’t even offer a Tea menu. The waiting staff were in panic mode and initially I was blamed for not letting them know. When I asked for a refund - a manager came to speak to me. In the end we agreed to stay and were offered a round of complimentary drinks but were told no cocktails available. The crockery was cracked. I had to ask for it to be changed. The bread on the sandwiches were stale. And the Prosecco I paid for was not served until much later when I reminded them It wasn’t until 45 mins into us arriving did we get served. The staff were extremely nice but overall - I would NEVER book an Afternoon Tea and advise others not to. I should have gone to my usual Sopwell House but thinking I would try a different place I tried here. Big mistake