Hotel Istanbul dengan Bar

We had a fantastic three-day stay at this hotel in December with my parents. The location is excellent: within walking distance of the main attractions, and although it’s situated near the Grand Bazaar, it’s surprisingly quiet. The hotel is very clean, and we were kindly upgraded to a Triple Deluxe room after the air conditioner in our original room wasn’t strong enough. The upgraded room was spacious, bright, and spotless. We chose to have dinner at the hotel restaurant every evening because the food quality was outstanding, and Ozgur took wonderful care of us throughout our stay. Having access to the spa included in the price was an amazing bonus. Our daily routine was perfect — sightseeing until around 8–8:30 pm, relaxing at the spa until 10 pm, and then enjoying dinner at the restaurant with a breathtaking Bosphorus view until midnight. It was incredibly relaxing. The staff were all exceptionally friendly, breakfast was excellent, and the restaurant view is truly stunning. We especially appreciated that on our first night, when we arrived at the restaurant close to midnight, we were still able to order a full meal without any issue. Overall, a truly memorable and relaxing stay — we would happily return and have already recommended the hotel to friends

The hotel has an incredibly convenient location: the tram stop is just a three-minute walk away, the metro is also nearby, and the ferry terminals are about ten minutes away. Everything you might need is close by, including currency exchange offices with good rates, sweet shops, restaurants, and major attractions. The hotel itself and our room were excellent. The interior was pleasant, clean, and modern, and there was enough space for two people. The room was cleaned every day, and the service and staff were great. The Wi-Fi signal was strong and reliable. Our room was on the third floor and overlooked a lovely little street. There is a mosque nearby, so the call to prayer can be heard quite loudly—something to keep in mind. A buffet breakfast is available and can be paid for at the hotel. The food was fresh and tasty, with a good selection. However, you can also find breakfast for about half the price at cafés near the hotel :) The only downside was the swimming pool. The pool itself was nice, although not very large. However, wearing a swimming cap is mandatory :( You can buy one at the hotel for €5, but swimming in one is not particularly comfortable. The hotel also has a rooftop terrace with a restaurant. The views of the city and the Bosphorus are fantastic, but unfortunately, we didn’t get a chance to try the food, as the kitchen doesn’t open until 6 p.m. The hotel has entrances from two different streets, which is very convenient. It is also split between two buildings located right next to each other, so don’t get confused :) I would definitely stay at this hotel again on my next visit :)

I have stayed at The Ritz-Carlton Istanbul before, in 2017 and 2018, and unfortunately my recent stay was very different from those previous experiences. The hotel itself has changed noticeably. The lobby used to feel much bigger, and now it feels smaller, with shops added that weren’t there before. While the hotel still offers good dining options—including Nobu, an Italian restaurant, and a well-known Turkish restaurant—Nobu in particular feels small compared to other locations worldwide. We stayed during the New Year and winter season, and the hotel felt lacking in festive spirit. The decorations were very minimal: mainly an outdoor Christmas tree and a YSL light tree inside, with only basic décor scattered around. Compared to other hotels we stayed in during the same period, it did not feel festive or atmospheric at all. If you are looking for a strong holiday or seasonal theme, this hotel may not meet that expectation. This is purely based on the overall look and feeling. Upon arrival, no welcome drinks were offered, which was surprising for a Ritz-Carlton. We noticed other guests receiving welcome drinks while we did not. The check-in area is quite small and not suitable for handling large families or groups. There is also no proper waiting area, except for two chairs near the entrance. At check-in, we were informed that our three rooms were on different floors (2, 3, and 10), which was shocking since we had requested connected rooms or at least rooms close to each other. The rooms themselves varied greatly: • The 2nd-floor room had a terrace but was not family-friendly at all. When exiting the elevator, the area felt very dark due to the wallpaper colors, which my children described as “creepy.” • The 3rd-floor room was slightly better, but the window faced a plant wall, making it feel like a basement room. • The 10th-floor room had a partial Bosphorus view and was by far the best room of the three. Because of these issues, I contacted Trip customer service, and I would like to sincerely thank Maxence Cui for the hard work, patience, and dedication shown while assisting us. Maxence truly tried everything possible to help us in a very stressful situation, and their efforts did not go unnoticed. I could see that the Ritz-Carlton management was actively involved in the discussion. Eventually, Mr. Mohammed, the hotel manager, stepped in and handled the situation with kindness and professionalism. He made us feel welcome, encouraged us to stay, and offered to move the other two rooms to the same floor, which greatly improved our experience. Many thanks to him as well. After the room change, we were finally together as a family, with partial sea views and garden views. The room service food was excellent, which was one of the highlights of our stay. Overall, this stay was not the Ritz-Carlton experience we are used to from other locations around the world. While the situation improved thanks to the efforts of both Maxence Cui and Mr. Mohammed, it still did not fully meet our expectations. It was okay, but not the memorable luxury experience we associate with the Ritz-Carlton brand.

Perfect hotel, very clean rooms and lobby. Food was 1000/10! Recepctionists, cleaning ladies and kitchen staff were super nice and friendly. Location is great too, 10 min walk to sea and big parks. And 15-20 min walk to nearby mall. Definitely will comeback.

Отличное месторасположение, сервис, завтрак, даже девушки из клининга очень приветливые - чувствовала себя как дома. Из минусов - слышимость между номерами, на завтраке также гости из другого номера жаловались на слышимость и просили переселить их в другую комнату, тк она на таком уровне, будто соседи живут с тобой в одной комнате. При заселении номеров менеджменту следует это учитывать, если отель стоит на со 100% загрузкой - расселять гостей хотя бы через комнату. Но в остальном все было прекрасно, отель определенно стоит своих денег.

it was fantastic weekend. We came for concert, but found this district very cute: a lot of specialty caffès, local cousine, friendly people. Waiter helped us to schedule our last day – we left our bag on reception and went for lovely walk before went to the airport. Place is nice, restaurant on 5th floor where we had a good breakfast, also has a nice view. Will be back ;)

Добрый день! Начну с того, что отель не выполнил свои обязательства по предоставлению забронированного номера. Бронировали на семью семейный номер с балконом. Приехали в отель на заселение, нам сходу было заявлено, что с нашим номером возникли проблемы и поселить нас не могут. Предложили одни сутки провести в другом отеле. Беллбой проводил нас до отеля и донес багаж. Предложенный отель оказался, мягко говоря, ночлежкой - маленькие комнатки, не работающий кондиционер, в общем это ужас. Расстроились так, что положили чемодан и тут же ушли в город, вернулись только переночевать. Утром следующего дня мы вернулись в наш отель на завтрак и оставить багаж на хранение. После завтрака уточнили, по поводу нашего номера, сказали готов будет к 14:00, хотя накануне обещали что возможно и с утра уже заселят. Опять обманули, решили не растраиваться и ушли гулять. Вернулись в отель в 14:30 и каково же наше было удивление, когда на ресепшен достали 2 ключ-карты с разными номерами, даже не смежными, а находящимися на разных концах этажа. Вот тебе и семейный номер! Кроме того, когда мы вернулись в отель в нем было с 12:00 отключено электричество, вернуть которое обещали в 20:00… решили посмотреть мы предложенные номера, естественно, они совершенно не соответствовали тому, что бронировали, балкона не было, за который берут доп деньги. Так как были уже вымотаны этими путешествиями по хостелам, решили уже взять предложенные номера. Но это полное разочарование! Вернувшись в отель вечером, в районе 23:30, обещанного в 20:00 электричества, так и не было, а это значит и отсутвие горячей воды и кондиционера. У входа собралась большая часть постояльцев, которая требовала решения вопроса (к слову, управляющий постоянно отсутствует и если вы хотите с ним пообщаться, то его надо ждать 1-2-3 часа). В результате хостес опять попытался предложить переселение на одну ночь в другой отель, все пошли за вещами, каково было наше удивление, когда мы спустились, а уже ни кого нет, про нас просто забыли. Между тем время уже после полуночи, остались ждать, когда вернется хостес и нас переселят, спустя часа 1,5, всех постояльцев привезли обратно 😂 видимо не нашли столько «отелей», чтоб всех расселить. Спустя некоторое время в район 2 часов ночи, все таки дали электричество. Итак из 3 ночей 2 ночи мы провели в полном стрессе и не понимании. К слову, в отеле и на следующий день вырубали электричество, но дали все таки его быстрее. По сервису в отеле. В номере кончилась туалетная бумага и не работал телевизор. Сперва супруг попросил на ресепшен пополнить бумагу и разобраться с телевизором, затем я лично попросила уборщиц, которые делали уборку в нашем номере, дать бумагу, каково же было наше удивление, когда мы вернулись вечером в номер, а бумаги как не было так и нет!!! Ну и естественное телевизор так и не работал. Пришлось еще дважды посетить ресепшен, чтоб получить рулон бумаги. Воду за все проживание ни разу не пополнили. В номере, который мы бронировали, должны были быть тапочки, в номерах которые дали, в одном были, вдругом нет. В отеле предлагался завтрак на террасе ресторана, завтрак средний, все заветренное, потому что ни как и ни чем не накрывается, выбор средний - куча сыров одного вида, разной нарезки, отварные яйца, фрукты (в первые дни скудное количество дыни и резанного апельсина с грейпфрутом, чуть позже видимо заехали иностранные туристы, выбор стал богаче). Кофе, естественно кофе-машина не работала, был только растворимый, который моментально заканчивался и приходилось постоянно простить. Из положительного только вид на террасе во время завтрака. В остальном не рекомендую, много проблем в отеле, вечные обещание, но ни каких действий по исправлению ситуации нет. Моя оценка отелю 1 бал из 10.

The hotel is decent, though I’d say it’s a 3-star property rather than a 5-star one. I wouldn't recommend the breakfast at all. The rooms are spacious; we booked a family suite and were told it included two large beds and two small ones, but we were disappointed to find only one large bed and two small ones. As for the reception staff, some were helpful while others were not—they lacked a friendly demeanor.

The hotel, room and staff are great! There is something that honestly brothered me.  Anything bought at the hotel bar had a 10% mandatory service charge.  And this 10% does NOT go to the empoles who are there serving, but to the hotel company. Does not seem fair 

The hotel is beautiful and clean . The staff were very friendly and helpful at check-in. What I did not like about the hotel : - Our room was never cleaned ,we would go out all day and come back to find dishes from last night dinner . - There were cats all over the hotel inside , everywhere , the lobby, restaurant , the pool ,it’s like a cat rescue or RSPCA - None of the staff spoke English , even basic English - The restaurant staff were worse ,due to communication breakdown room service orders were sometimes wrong. Had room service all the time cos the whole place had cats . - Location is the killer - it’s extremely far from any attractions ,shopping or Turkey experiences I would recommend for aesthetics - it looks beautiful, the entrance and lobby is amazing ,minus the cats, the pool area is good and the rooms are clean and spacious . For holiday and exploring Turkey do not go there